Booked a massage with a specific therapist. Arrived to discover they switched me to Gracie,who informed me that I'd have to come back another day if I wanted anyone else. What? The manager was able to reassign me with a 25 minute wait. I didn't mind waiting, but did mind having to have an argument instead of a relaxing visit. Afterwards, I was informed I could get lunch on the terrace, but was not told that it was a room service menu, with room services prices and speed. I waited 35 minutes for a $30 hamburger. My 80 minute massage was $281, including $20 for feet mitts, which the therapist had to remove quickly since they were burning my feet. All in all, a rotten experience that totaled $311 including the mediocre burger. Everyone apologized profusely for their mistakes, and took a whopping $38 off my bill. Total rip off and mismanagement.
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