My boyfriend and I purchased a 3 hour rental. Unfortunately on the day of our rental it was downpouring rain! We tried to stick it out on the open water but the lightning got a little too serious so we brought the waverunner back in. They were unbelievably nice and understanding and agreed to only charge us for the hour we actually got to use the craft. A few days later when it appeared that the refund didnt go through on my bank account, I sent them an email to look into it, I received an immediate response and the issue was resolved. They are super super nice and the craft we rented was amazing! We will definitely be going back here (hopefully with better weather!)
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