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“beautifully expensive”

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JW Marriott Marco Island Beach Resort
Ranked #3 of 12 Hotels in Marco Island
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 15, 2007

My wife and I took our 2 1/2 year old son to this resort for four nights after a short stay at the Ritz Carlton in Naples. The resort itself does not compare to quality of the Ritz but the prices sure do. In some cases the Marriott was even more expensive. But all in all we had a wonderful time and I truly believe that you shouldn't worry about cost of things if you are paying 400 a night. The resort is wonderful for families and the beaches are wonderful. I would definitely recommend this resort for families not on a budget.

  • Stayed: May 2007, traveled with family
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2  Thank Timeshare2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,543 - 3,549 of 3,883 reviews

Reviewed June 13, 2007

We stayed June 8-11. The resort is beautiful. We are reward members and recd and upgrade(South Tower) ocean view. What a great view of the ocean, pool and Quinns. The resort is withing walking distance to several restaurants. I would have given this resort an excellent rating if I'd liked the beds. If you like super firm beds this is the place for you(Hampton Inn rules). I look forward to visiting in a couple of yrs with the kids and when the beds are broken in.

  • Stayed: June 2007, traveled as a couple
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Thank traveln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2007

My husband and I always travel to all inclusive beach resorts in the Carribean (usually Mexico) but this year's vacation we decided to stay in the U.S. and chose Florida. I was interested in staying on the gulf coast because I felt the water would be more to our liking. I looked at many resorts in a travel agent brochure and then used Trip Advisor to read real reviews and see real vacationers photos, not hotel doctored photos of blue seas. We wanted a large resort that had more than 1 pool and a variety of restaurants to dine, so we would not have to leave the resort if we chose not to. I must say the comments and photos from previous reviewers were right on. The resort is very large and quite beautiful, just what we wanted.
We did expect to spend alot of money on food, drinks, chickee hut rentals, parking, spa treatments, etc. But since we got such a great deal from our travel agent for the hotel rate, air fare and car rental, I'd say it was almost equal to what we pay at an all inclusive resort.
The room was lovely, flat screen tv, comfortable bed, lots of pillows, a mini frig to store water or soda so you dont have to use the overpriced mini bar..and it seems that every room has a view of the gulf.
The hotel was very elegant and tastefully decorated, yet the clientel was mostly families with teens and young children. The hotel catered business meetings and functions thoughout the week we were there. It was suprising to see kids and adults running around the marble & teak wood lobby with bathing suits on flopping all over the beatiful sofas and side chairs and putting their feet up on the coffee tables.
The beach was just what I expected, white sand and warm water, we saw dolphins swimming very close. The staff was pleasant and helpful when needed. The spa was a real treat, over priced, but l really enjoyed their amenities.
We had a nice time and the weather held up for most of the week. We will return to Marco Island again in the coming years, but probably in early April.

  • Stayed: June 2007, traveled as a couple
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5  Thank d&bsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2007

Its was a great experience....clean....friendly staff

  • Stayed: May 2007, traveled as a couple
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Thank zenmag28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2007

I stayed here over Memorial Day Weekend using Marriott Reward Points. I stayed with my 11 year-old daughter on a "birthday trip" that we take every year.

We had a great time at Marco Island. Both of us liked the hotel. It is a bit older and the styling shows. But the beach is great, the refurbishment has gone well, and it has all the comforts you would expect in a nice resort (not world class but very, very nice).

There seems to be criticism from some reviewers about the prices of the restaurants etc. I will agree that this is not a "bargain hotel" and if you are looking for one you should not go here. The restaurants, stores, and other amenities are priced ~30% below what you might find at, say, the Four Seasons in Maui but around 25% above what you might find at a typical airport hotel.

We ate several times at Quinns which was, for our taste, a simple fun place on the beach (motto: "no shirt, no shoes, no problem" emblazoned on the staff t-shirts). We liked it. $5.95 for a Pina Colada (no alcohol) was an expensive alternative to the typical coke, but it was fun and relaxed. The service was friendly and prompt and it was a great place to sit and watch the sunset.

What was truly fantastic was the helpful concierge. About a week before we arrived, the concierge spent probably 20 minutes on the phone with me providing advice on activities. We booked a wide range of tours and activities - nearly all of which were simply charged to our room. We did the wave-runner eco tour, the shelling and sailing excursion on the Marriott Catamaran, the parasailing (all of these left directly from the Marriott beach) and an everglades airboat tour (which was the only disappointing activity of the bunch). All the prices were fairly typical and we had a great time. A full itinerary of our activities was waiting for us when we checked in. So all we had to do was show up at the appointed times. It could not have been easier. Great, great service.

Despite the fact that it was a very busy holiday weekend, we never felt rushed or short on staff. Everyone was terrific, friendly and helpful.

We returned home absolutely exhausted from our activities but invigorated and refreshed.

Let me just conclude by saying this hotel passed the acid test of fun places for families: unprompted, my daughter asked if we could come back here next year. We almost certainly will.

  • Stayed: May 2007, traveled on business
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6  Thank harriedtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2007

The good stuff:
--The staff was 9 times out of 10 very professional and accommodating
--The beach was just a few steps away and is absolutely gorgeous (and it never felt crowded)
--There were enough things to do there that we never left the resort for the entire 4 day (Memorial Day Weekend) trip
--Dolphins are everywhere around Marco! We got to see them all of the time!!
--We stayed in the south tower (room 809) and honestly I think it would be very hard NOT to have a great view at this resort

The bad:
--The food is ridiculously expensive and really only OK
--You can hear EVERYTHING going on in the halls. One night we even had to call security to come up and talk to some kids roaming up and down our hall (and we have a pretty high tolerance for this kind of stuff)... good news is security came up immediately and then even called us to confirm that they did talk with the kids.
--Though this may not seem like a big deal to some, it was to me because I know the ends and outs of the system (I worked at a Ritz Carlton). On the day we were to check out, we wanted to sleep in as late as possible, which was only 9am. However, that was interrupted when housekeeping knocked once on our door and literally just walked into our dark room where we were still in bed and in our skimpy pjs. She quickly left, but to me, this little scenario spoke volumes about the procedures at this resort. That should NEVER happen. I suppose its possible on any other day except the day a guest is scheduled to check out. Once a room is checked out, which can be viewed by any department in the hotel (i.e. Housekeeping, Front Desk, etc.) it is only at that point a room should be approached for cleaning. When we called about it, the front desk said that housekeeping does not check the status of the rooms and just begins at 8am anywhere… Not cool.


Some Tips:
--Out of all of the places for food, we honestly thought room service was the best. 400 Pazzi’s was great though for quick/casual stuff. OH, and the café was great, you MUST try their granola cups. Quinns was really hit or miss with the food AND the service. Kurrents was divine, but very expensive and it does have a dress code.
--The sailing and shelling tour (which is the smaller of the two tours) is just a little bit more expensive but well worth it! We went on a sailboat with a USCG Captain and one other couple to a private island to find the best of the best sea shells.
--The wave runner tour is great too... much better than just renting one for an hour and being on your own. They took us through the islands of the everglades and we got to see tons of dolphins, manatees, etc.
--Our taxi from the Ft. Myers airport was $90, but from the hotel the concierge booked us a taxi (a different company) that was only $68. They were also more professional and had a nicer vehicle, so maybe call the hotel and have them arrange your transportation to AND from in advance.

  • Stayed: June 2007, traveled as a couple
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8  Thank sarahnolan29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2007

It seems that Marriott can build a top notch resort property, but fails miserably in delivering service and amenities equal to the rates and potential.

The Marriott Marco Island Resort is gorgeous. As a Marriott Gold Member, I would say it is one of the most beautiful Marriott resorts of that brand in their portfolio of properties. Pulling up the driveway and around the waterfall, first time visitors can hardly conceive from the streetfront what lays beyond the threshhold.

Unlike many beach resort properties, the Marriott is set in rich wood tones and a style more "New England" than "Miami Beach." The public areas are lovely and welcoming and, to their credit, the meeting rooms for conferences are located sufficiently away from the recreational areas. The spa is lovely and peaceful and, even if you want to skip the overpriced treatments, one can still use the spa facility and pool for a daily fee of $20. However, the resort itself offers tranquility equal to the spa.

The beachfront is splendid white powder sand with crushed seashells mixed in for a distinctly Gulf experience. We arrived on a Tuesday (before Memorial Day). The experience at the resort From Tuesday to Friday was very different from the invasion of families on the weekend. During the week it was tranquil and just breathtaking in its beauty. The weekend brought families and LOTS of them - kids in bathing suits running roughshod through halls and lobbies.

There are three pools at the resort. The pay-to-play one at the spa and two others: The Tiki Pool (geared more toward families and kids) and the pool next to Quinn's restaurant (equally nice, but without the slide and waterfall).

Our room was gorgeous. We were in room 627, a corner "gulf front room" in the south tower. The room featured a large pantry area with microwave, wet bar, mini bar fridge, and a separate guest fridge, plus counters and cabinets for booze, beverages and a bar sink. The living area was large with sofa, two chairs, desk, coffee table, king bed and floor-to-ceiling windows. A long hallway led to bathroom and closet. The room had two terraces, one off the bathroom and another huge balcony that wrapped around the entire corner of the building. We had room service deliver breakfast to enjoy the balcony and views. A gorgeous, gorgeous resort.

Now, about the service and rates...

The hotel repeatedly lets you know about their recent two-year, $187million renovation. Apparently, they plan on making that money back in a very short time by charging exhorbitant amounts for food and nickel and diming on resort basics. The room we were in jumped from $300+ a night on weekdays to $599 a night on the weekend. For that rate, we were charged an additional $18 a day for a beach umbrella or $36 a day for a larger beach hut (a rustic umbrella with table). Two eggs with bacon and hashbrowns (the Denny's "Grand Slam" for $5.99) cost resort guests $19.50. I can get a dozen eggs for $2.99. The $19.50 was for room service. We went to the restaurant and were charge the SAME amount there.

Got kids? Want to take them to breakfast? Pony up another $20 per person, even if they only push the Cheerios around with their spoon. Want a pina colada? $9.50 rum included. Want a pina colada with no alcohol? $9.50 as well. It seems a trifle as a write this, but go there and you'll see. Everything has a cost and every cost anticipates a tip. The beach umbrella is $18 bucks, but no chairs or umbrellas are set-up in the morning. So, as the beach staff trudges out your chairs and umbrellas, better have that tip ready. Parking is $18 a day, too.

I can't emphasize enough how beautiful Marco Island is and how nice the property is as well. Yet, we found ourselves craving to get off the property for meals. No meal can be had for two people under $40 and that's really watching your pennies. We found that going to the plaza down by the Hilton we could catch a movie and go to one of seven decent restaurants in that center for a fraction of the Marriott meal price.

For those considering the Hilton, we visited it one night and it is rather dumpy with a property maybe one sixth the size of the Marriott.

On a final note, it kind of irked me that the hotel had sent a letter to guests urging them to turn off lights to protect the nesting sea turtles that lay their eggs on the island. It was a rather insincere attempt to portary the Marriott as an eco friendly place. One look at the beach at you see that the Marriott is the only property along the three mile stretch to clear away the protective dune system (that the turtles would presumably use). In addition, if they were so concerned about these turtles, why did they build on that location.

This is a 5-star beach front facility, but the management is second rate. $599 for a room and guests have to pay extra for a beach umbrella? If I visited again, I'd get a $10 umbrella at a local Target Store. Oh, and bring a case of water for your fridge - at $3.50 a pop, quenching your thirst can drain your wallet.

  • Stayed: May 2007, traveled as a couple
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37  Thank Brklynrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Marco Island Beach Resort

Address: 400 South Collier Blvd., Marco Island, FL 34145
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Marco Island
#2 Top resorts Hotel in Marco Island
#2 Luxury Hotel in Marco Island
#2 On the Beach Hotel in Marco Island
Price Range: $334 - $825 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Marco Island Beach Resort 4*
Number of rooms: 726
Official Description (provided by the hotel):
The JW Marriott Marco Island Beach Resort is a renowned vacation playground that opens guests up to the world around them and creates an authentic sense of place. Situated on a sprawling private white sand beach along the tranquil waters of the Gulf of Mexico, the enchanting ecosystem of the Florida Everglades is at our doorstep and provides myriad opportunities for exploration and adventure. Experience true luxury in our newly renovated guest rooms and suites, feed your intellect through our locally sourced menu selections and interactive food and beverage experiences, and find balance, health, and harmony at our Spa by JW(R). Following a $320 million renovation, our resort pays homage to the Balinese-inspired Marco Island heritage and provides leisure and business travelers with everything they need. Two private 18-hole championship golf courses, three swimming pools, 10 restaurants, an array of water sports and recreational activities, and a children's Tiki Tribe camp deliver endless opportunities for relaxation and fun. JW Marriott Marco Island Beach Resort is an immersive sanctuary where guests can delve deeper into their passions while enjoying our legendary warm, attentive service delivered by those who genuinely love what they do. ... more   less 
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Also Known As:
Marco Island Marriott Resort, Golf Club And Spa
Marco Island Marriott Resort, Golf Club Hotel Marco Island
Marriott Marco Island
JW Marriott Marco Island Beach Resort Florida

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