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“West coast to East coast”

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Marriott's Crystal Shores
Ranked #7 of 12 Hotels in Marco Island
Certificate of Excellence
Sonoma, California
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“West coast to East coast”
Reviewed May 31, 2014

Sitting on our deck on our last night on Marco Island and thought I should give my thoughts. I wasn't thrilled with the location of our villa when we first arrived ( we are Kauai Marriott owners who look into the ocean) as we are in the last room on the 8th floor (811). However, after 6 nights and having a side gulf view we realized we are at the end of the building and it is so quiet and private we are very happy. The staff is very professional and if you stay here, please make sure you GO TO THE BEACH!!!! You can rent daily chairs and umbrellas or as many days as you would like. The pools are wonderful and NEVER do you have to worry about finding a spot to sit. The onsite restaurant ( Stilts) is mediocre compared to the large selection of restaurants immediately across the street. There is Pub fare, Italian, Mexican, steak house etc.

Room Tip: Ask for gulf front. However, our end room 811 gulf side was soooooo quiet!!!!
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  • Stayed May 2014, traveled with friends
    • Value
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Helpful?
2 Thank ilava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Crystal Shores, responded to this review, July 30, 2014
Thank you for your TripAdvisor review! We are pleased to hear your villa view ended up working out during your stay and are happy you enjoyed your time with us. Please visit us again soon at Marriott's Crystal Shores!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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469 reviews from our community

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Traveler tips help you choose the right room.   Room tips (157)
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English first
Hartland, Wisconsin
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 30, 2014

Our family with kids stayed at the Crystal Shores over the 2014 Easter Break. We booked the penthouse 3 bedroom well in advance and were not disappointed. The 3 bedroom ocean front accommodations were clean, modern and had a great ocean front view. The kitchen and dining area had sliding floor to ceiling windows which opened onto an expansive patio. With only 2 penthouse options - these will be hard to book but worth it. The pool areas provided both adults and kids with options. The staff were very attentive and provided family and kids programs. A short boardwalk to the beach and you're enjoying the beautiful beach and sunsets. The Stilts Beach Bar and Grill (located in the complex not on the beach) is an open air grill. It has limited seating - we enjoyed several meals there and also enjoyed other Marco restaurants as well. While expensive this was one of the best vacation club experiences we enjoyed. The club location is expanding and expect construction to build out this limited but exclusive club destination.

Room Tip: Both penthouses are ocean front. If you're choosing a lower level room - I'd schedule to get...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank Will J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
105 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 28, 2014 via mobile

We are wrapping a week here at Crystal Shores and the only thing I can say is that although this was my first visit it CERTAINLY will NOT be my last. This is a great place for both families and couples. The folks at the front desk were friendly and very helpful. I did notice that the situation with the luggage carts was a bit disorganized. But worked through it. We secured an oceanfront unit and fortunate enough that we got a high floor. All the units are 2 bedrooms and with lots of space. All the units have a full kitchen including china and cookware. A small washer and dryer but there is nothing like going home with all your laundry done.
The staff around the pools were friendly and very accommodating. I plan on returning as quickly as I can.

Stayed May 2014
Helpful?
Thank Myrna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Crystal Shores, responded to this review, July 30, 2014
Thank you for your TripAdvisor review and trip photos! We are glad to hear your stay with us was a success and look forward to many more visits in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
westminster, md
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 27, 2014

We were at Crystal Shores last week (5/17 - 5/24/14). Took a long time to get and now I know why... it is one of the best Marriott properties at which we have stayed and we have stayed at many. Beautiful location, facilities, a 12th floor corner unit, and very competent employees. The weather was great (@ 85, no humidity all week) and the snow birds were gone so no problem getting into restaurants or scheduling activities. One fine week.

  • Stayed May 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank CaptainLar64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 25, 2014

Crystal shores offers a great location, right on beach in Marco Island.
Shame it is not up to the usual Marriott standards. Check in, located in a portacabin, with in experienced staff member.
We had requested gulf view, thinking we would have a sea view from inside the apartment.
We were allocated a room on the 8th floor, the lounge area was spacious, with floor to ceiling windows, looking out onto the neighboring Hilton hotel. We did have views of the sea, from the huge balcony.
We questioned the description of views from apartments, front desk have a colored chart showing what apartments are classed as side views- lower floors, and those classed as gulf view. Apparently anything described as view- with Marriott, is partial, and not full on. I think if the chart showing different views was displayed on web site it would aid guests in deciding which room to book.
Bedrooms seemed small and cramped, with little storage, compared to other Marriott properties.
The noise from the air conditioning unit, meant we had disturbed nights, also the ice box in freezer churning out ice during the night.
We could not turn off air con, as there was no fan in the bedroom. Maybe we should have taken ear-plugs!!
The gym was well equipped, located on the 14th floor, with great views over the ocean. But why locate on the top floor, when you have complaints from the apartment below, with noise from the treadmills etc, is beyond me!!
The preview units are located in a building in between the 2 small pools, surely the gym would be better in this location??

We ate at Stilts when we arrived, good burgers, lovely views over beach.
We wondered down to beach, and enquired about the 10'000 island jet ski tour, priced at 185$, seemed a little expensive. We walked along to regency watersports, in front of Marco Island resort. Same tour offered for 165$, our group of 4 took 2 jet skis and spent a fantastic 2 hours, with Matt, our guide.
Saw turtles, manatees, dolphins and eagles, highlight of our trip!

All in all, had an enjoyable stay, but will not return to this property, there are better Marriott's in Florida.

Room Tip: If you want views of the ocean, need to book ocean front. Avoid rooms either side and below gym.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank northampton29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Crystal Shores, responded to this review, July 30, 2014
Thank you for visiting Marriott's Crystal Shores! We are pleased you enjoyed the spacious villa and great location on the beach. Your feedback on areas of improvement is appreciated and we will share your comments with the resort leadership. Thank you again for visiting us in Florida!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed May 20, 2014

We were a party of five forty-ish aged Moms who ditched our husbands, kids and jobs and headed to Marriott’s Crystal Shores for a four day Mother’s Day Weekend. We loved every minute that we spent here. This is a complete luxury property, pretty, peaceful and tranquil. It is conveniently located within walking distance to restaurants and shopping. We ate at the on-site restaurant Stilts twice and all of us enjoyed our meals. We had a two bedroom unit that was equipped with everything we needed. The rooms were spotless and the beds were comfortable. We especially loved the large terrace. The doors slid open all the way to expand the living room area. There were also very comfortable lounge chairs on the terrace. Our room had a lovely second terrace off the master bedroom and we had a side view of the gorgeous beach. The beach is outstanding, we saw dolphins as we floated in the gulf. We also enjoyed the time that we spent at both pools. One of the friendly staff members told us that the lounge chairs at the pools were brand spanking new. We were especially fond of the little flags that were attached to the lounges that when raised notified the wait staff of our need for more pina coladas! The zero entry pools along with the lack of stairs and steps throughout the entire property made me realize that this would be a perfect place for seniors to visit. There was a list off activities posted each day. For those that do not love the beach they also had outdoor movies at night, a ping pong table, hammocks and a giant chess set. They have a small fitness center up on the 14th floor that probably has the best view over the beach. We were served complimentary root beer floats or sorbet at the pool some afternoons. The staff and service exceeded our expectations. There were no insects, bugs or lizards. On Mother’s Day we each received a beautiful pink long stemmed rose – what’s not to love?

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank lisagee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Crystal Shores, responded to this review, July 30, 2014
Now that's the way to celebrate Mother's day! Thank you for sharing your experience on TripAdvisor, Lisa. We hope you and your friends will join us again at Marriott's Crystal Shores!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roma
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 14, 2014

Crystal Shores is perfectly located in Marco Island, on a beautiful beach. Apartments are up to Marriott's Vacation Club standards, perfectly equipped, with an impressive balcony (really big!).
Swimming pools and activities are great too.
Air conditioning in my apartment was not working well, but still the beauty of the apartment makes you forget about such details.
The concierge is not good at all in organizing golf tee times around the area, but we worked that out on our own and played in really outstanding courses; most of all we enjoyed Fiddler's Creek and TPC Treviso Bay.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ric64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Crystal Shores

Property: Marriott's Crystal Shores
Address: 600 S Collier Blvd, Marco Island, FL 34145-5604
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Marco Island
#4 Luxury Hotel in Marco Island
#4 On the Beach Hotel in Marco Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Marriott's Crystal Shores 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Marriott`s Crystal Shores Hotel Marco Island
Marriotts Marco Island
Marriott's Crystal Shores Marco Island, Florida

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