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“Still a very nice property and a very strong focus on service.”

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Eau Palm Beach Resort & Spa
Ranked #1 of 1 Hotels in Manalapan
Certificate of Excellence
Level 5 Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Still a very nice property and a very strong focus on service.”
Reviewed May 5, 2014 via mobile

The first time my wife and I stayed at this property was about 10 years ago when it was still a Ritz Carlton property. The efforts by EAU on both the pool/relaxation amenities and service are certainly noteworthy. Especially in light of the fact that the once broad and significant beach that had graced the property was just about wiped out by the hurricanes and super storm Sandy. The remodel has added great pools and increased service options. The staff is very attentive and seem to always want to make things right for the patrons. We were in a king room on the 6th floor of the north tower and had a fantastic view of the ocean and the majority of the complex. The rooms are lovely and well appointed. Still this is Palm Beach and there was just something not quite at the level of say a Four Seasons or The Breakers. That said this is a very good property and we would recommend it to anyone looking to spend some time in the Palm Beach area. It's far enough out of the West Palm/Palm madness yet close enough to enjoy both as well as a quick ride to artsy Delray Beach. Kudos to the EAU group for keeping this place a very good option in Palm Beach.

Stayed May 2014, traveled on business
Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (332)
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English first
Sutton, Massachusetts
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 4, 2014

Our recent stay at the Eau Palm has left us wondering how this resort ever received a five star rating. The service was terrible and after sleeping in the sandy sheets for two nights we realized that they had not been changed in between guests! Let me begin with the service at breakfast our first morning, we waited 40 minutes for our eggs as we did not want the buffet and ordered off the menu, the waiter apologized profusely and couldn't have been nicer but eggs don't take 40 minutes! Service poolside depended on who waited on us, one good waiter the rest terrible. Lunch at Breezes was no better, a server not assigned to our table eventually took our order and my ice tea only appeared as we were leaving. I think the fact that an 18% tip was always included has resulted in terrible service and attitudes. Housekeeping rarely appeared for turndown service in he evenings or to provide fresh towels, we finally figured out that she was in one room for most of the evening, we saw he cart in the hall outside this room when leaving for dinner and it would be there upon our return. The rooms are not clean and the sinks and showers have black mold, a little bleach would help! We did stay for six nights, the first half was vacation and the second half business or we would have left!
Also this resort 's name is Eau Palm Beach but is not near Palm Beach!
Would never stay here again. My advice to management is to train your staff so that they do not have to spend their apologizing as many of them did.

Room Tip: Go somewhere else
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank 391Liketotravel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level 5 Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 4, 2014 via mobile

It is a very nice hotel. My wife and I went for a stay cation. We had a ocean view room. The spa was very nice. My massage was not the greatest but it was good. Breakfast buffet and dinner were very good. I recommend this hotel. Only issue is the beach, or lack of sand on the beach.

Stayed May 2014, traveled as a couple
Helpful?
Thank Hammy333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayside, NY
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 27, 2014 via mobile

Just got back from this resort and have to say that the extra touches they have added since bring a Ritz were great! I can best describe it as being one notch swankier than a Ritz. The spa is just gorgeous and will make you want to have more services just to relax in the garden. The food and drinks were creative, healthy and delicious. Club level access is highly recommended. The staff is so helpful and friendly. What a great business trip!

Stayed April 2014, traveled on business
Helpful?
Thank sjukick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pawleys Island, South Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 23, 2014

Our travel options changed rather unexpectedly and we began looking for a beachfront resort in South Florida. Fortunately for us, we found the Eau Palm Resort and Spa. Formerly a Ritz property in Manalapan, we found the property markedly improved since our last visit there a few years ago. The hotel property, grounds and pools were spotlessly clean. The rooms inviting and relaxing. The entire staff at the hotel could not have been more accommodating. We were very impressed with the Eau Spa and services received there. A great experience. Pricey, but our stay was during the peak of Spring Break and Easter weekend. Planning to return later this year for a long weekend.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debidude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 21, 2014

I stayed here on a business trip right after it changed from a Ritz Carlton to the Eau Resort but I didn't notice any difference in service levels. I had a very quiet room on the Club level where the attendants were very attentive and helpful without being too intrusive. The Spa is over the top and I wished I'd had more time to spend there. This would be a great place for a girls' weekend!

Room Tip: They have lovely rooms facing the ocean but I wanted a quieter room that faced north. I could see a...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Cook Islands, Cook Islands
Level 5 Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 17, 2014

The six of us flew in from Mass. Ct. and New York and had the best time at the pool and beach because the staff's motto was always "no problem, we can do that". So that being said, we flew in for a long weekend and every single employee that we encountered was happy and pleasant and made our stay seem like it was week!
All of my friends agreed that this is where we are going to meet at the end of ski season from now on!

Room Tip: I think the south side is the place to be. It is still close to everything and can be quieter.
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Green Features: Everything was orderly and clean and they recycle!!!!
  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JOHNNYJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eau Palm Beach Resort & Spa

Property: Eau Palm Beach Resort & Spa
Address: 100 S Ocean Blvd, Manalapan, FL 33462-3368 (Formerly The Ritz-Carlton, Palm Beach)
Phone Number:
Location: United States > Florida > Manalapan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Manalapan
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eau Palm Beach Resort & Spa 5*
Number of rooms: 309
Official Description (provided by the hotel):
Eau Palm Beach Resort & Spa is situated on seven acres of private oceanfront beach. With our lush tropical gardens, and breath taking ocean views, guests are immediately welcomed with the warm Florida sunshine and the turquoise waters of the Atlantic Ocean. The resort radiates the new Palm Beach lifestyle. Spacious guestrooms offer oversized private balconies with full ocean, pool or garden views. All suites have a seperate bedroom, living room and two bathrooms. Club level offers exclusive access to extra indulgences including a private lounge with scrumptious delicacies changed six times daily, plus a full bar. Our award-winning and world class “Eau Spa” is 42,000 sq. feet of pure indulgence. Luxurious spa villas, exotic pampering treatments, and a Mixoligist’s Bar to create, stir and wisk into your very own magic potion. The extensive fitness center includes a dedicated spinning studio, Pilates classroom and a yoga studio along with the most up to date cardiovascular and strength equipment. Our certified exercise gurus are available for personal training. Resort amenities include: Four distinct restaurants and lounges, two refreshing pools, Har-tru clay tennis courts, Aquatic sports desk and oceanfront cabanas. For our younger guests, we offer AquaNot, Kids Camp or Coast, Tweens Club, both an adventure of social, and sporting activities. The hotel also offers business lounge, complimentary wifi throughout, and is pet friendly. ... more   less 
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Also Known As:
The Ritz-Carlton, Palm Beach Hotel Manalapan
Ritz Carlton Manalapan
Ritz Manalapan
Ritz Carlton Palm Beach
Ritz Carlton Florida
Manalapan Ritz-Carlton
Eau Palm Beach Resort & Spa Florida/Manalapan

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