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“Had a superb timebut still have a few complaints!”

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Eau Palm Beach Resort & Spa
Ranked #1 of 1 Hotels in Manalapan
Certificate of Excellence
Reviewed October 20, 2013

My husband and I stayed for 2 nights. I was there for a conference at the Breakers Hotel but could not get in there. Luck for us!! We got in Thursday afternoon. Checked in with Christoph. Superb attention to detail and very friendly. Our room was excellent. The bed was so comfortable and the bathroom was to die for. We went down to the Breeze outside bar. Drinks were great and the food was excellent. Drove to Charley's Crab house about 10 miles away and we had a great dinner there. Friday I had to take off for my seminar at the Breakers. My hubby walked out to the beach and was immediately taken care of with a lounge chair, umbrella and drink. The water is crystal clear, warm this time of year and the beach is super clean. My husband went to the bar for happy hour and had "the best oysters I have had in along time" for $1.00 a piece!!! I was back by 5pm for happy hour only to discover they would not be having happy hour till 6pm as they were having a private party. That is not right to do to your customers who have paid top dollar for a room and you have advertised happy hour till 6pm! Ended up going to the Seafood buffet. $60.00 a person but well worth it! Go with an empty stomach so you can get your moneys worth. Sushi, crab legs, stone crab claws, an ahi, to name a few things. Entrees were, Grouper, Salmon, Prime Rib, Chicken. Desserts were tiramisu, crème brulle, cheesecake, and much more. Overall we had a very nice experience and we would definitely return. Biggest turn off...18% gratuity added to you check. I like to have the option of what to tip. Most times I tip 20% or more. Best employees- Simone at the buffet, Tall blonde at the Breeze outside bar, and Christoph the concierge. A++++

Room Tip: Ask for a room with an ocean view.
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  • Stayed: October 2013, traveled on business
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2  Thank KimberlyinMaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, Manager at Eau Palm Beach Resort & Spa, responded to this reviewResponded October 28, 2013

Hi Kimberly,
Thank you so much for your nice review of the Eau Palm Beach Resort & Spa. We are pleased you enjoyed the attentiveness of our staff; especially Christoph. Our entire team takes pride in spoiling our guests and providing them personalized service. The Breeze beach bar is divine isn't it? Oysters are just a few of the yummy choices there. I'll copy the bar manager about your suggestion to keep the happy hour open. I am sure it was just an oversight that day. As for the 18% gratuity, it is a very common practice to include gratuity in meal checks in many South Florida establishments. It of course is a recommendation. Please feel free to add more if you feel so inclined. And if at any time you had an issue with one of our servers, our managers would work to immediately resolve your concerns.

Kimberly, we look forward to seeing you again in the very near future at the Eau Palm Beach!

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Reviewed October 20, 2013

Lovely property. Lovely experience. Told at booking they would accommodate us with a room if they couldn't accommodate a late check out. Planned a return flight late, only to find out that they couldn't/wouldn't accommodate us. Very, very rude front desk marred an otherwise lovely stay. Don't be fooled when you plan your trip. They will give you a 'hospitality' room on a first come first served basis to shower.

  • Stayed: October 2013, traveled with family
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2  Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2013

Just because this resort is no longer called " The Ritz " don't be fooled!!! From the time you arrive to the time of departing the entire first class service is at your finger tips. Superb front desk, housekeeping, wait staff, pool staff and I can go on and on. Positively a 5 Diamond Resort.

  • Stayed: October 2013, traveled on business
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Thank sbmove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

We have spent a week here with my husband and our six year old kid. The hotel is beautiful, the staff is super attentive and responsive, the room is a good sized one. The housekeeping attends to your rooms twice a day. Not only they make up the beds and change the towels, they will also fold you clothes and put your shoes away. With a kid, this kind of service comes in handy. They also leave small chocolates as part of their turn down nightly run.

There are two pools at this hotel, one where children are not allowed and one that is for everybody. What we found rather strange was the fact that the pool water was considerably colder in the "everybody's pool" where kids should swim. The water was way too cold for my husband or for me to swim there. Fortunately, our six year old can swim by himself fine but if he was younger and we needed to be in the water with him, that would be a major issue. The water in the "adult" pool was, on other hand, very warm and comfortable. My husband and I took turns and went swimming there as well as the ocean which was also very warm.

The staff by the pool is very attentive, helping you to put towels over the lounge chairs. It was hard to get the attention of the waiters by the pool, though. When we wanted drinks, my husband had to walk to the bar to get the drinks himself.

The hotel lobby is beautiful and inviting. They have complimentary fresh lemonade and green apples by the front desk. Free coffee in the lobby in the morning. The gift shop is nice but it does not have a lot of choices of swimwear or sun hats or sunblock. Two brands of sunblock, may be 3-4 sun hats.... Basically, if you need something beyond basic sunblock, gift shop would be no help.

Our room was pretty and pretty spacious. A few shortcomings.. 1. The mattresses are way too soft to our liking. Not a deal breaker but I am used to a much firmer mattress. 2. There is no string in the bathroom to hang your wet bathing suits. Our room was on the first floor so we left our bathing suits outside. I assume the rooms on all the other floors have balconies so may be people just use balcony chairs to dry their swimwear. 3. Almost every day we would find some alive bug on our carpet. That was gross. That could be because our room was on the first floor.... Not sure. But either way housekeeping should have done something about these bugs that kept appearing here and there. Other that these occasional bugs on the carpet, the room and bathroom were very clean. 4. The shower stall is extremely small. The bathroom itself is rather large but the shower stall is extremely small.

The hotel parking was rather steep, at $28 per night. The valet stuff was very efficient and attentive, though. On the upside, the hotel provides free Wi-Fi. You would think that this would be the rule everywhere but we stay at plenty of places where they charge for Wi-Fi on a daily basis.

For breakfast we never used the hotel buffet since we could not justify $32 per person price tag. There is a beach breakfast/lunch place that is 2 minutes walking distance from the hotel and this is where we went every morning. The food is so delicious there and you have the ocean view as you sit in the shade.

Overall, we have enjoyed out stay and we might come back here. I do hope they will start warming up the "kids" pool by then, though. :-)

  • Stayed: October 2013, traveled with family
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Thank Tatiana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

First, be careful if you are going to GPS the address. The hotel is not in Palm Beach, it is in Manalapan, Fl. typing in the resort name and palm Beach a a the city will guide you next to the breakers hotel which is quite a few miles away(about 10-12minutes north of the eau resort).

First impression was good. The hotel lobby smells good and is very nicely laid out. it's a straight line to the pool area from the front doors of the hotel and there is a fire pit at night Thea's really cool for a hang out spot. There is a bar(Stir Bar) in the lobby and makes it very convenient to go grab a drink at night and hit the fire pit to relax, which is what we did. The Temple Orange restaurant is on the opposite side of the lobby from the bar.

Room: oceanfront, first floor. Very nice, big, good sized bathroom, and an awesome view of the ocean. You could hear the waves crashing from the room. A couple of lounge chairs in the terrace as well as a table to eat. The terrace had no railings so it was easy to just walk straight to the pool area or ocean from the back of the room. There were also curtains that could be close to the front and sides of the terrace for more privacy.

Temple Orange Restaurant : Had the breakfast buffer(Mediterranean) both days we were there. IMO, not worth the money. The oatmeal was set out in a bowl and cold (yes, intentionally cold), no syrup out for the pancakes or French toast, and the selection was not worth the $32 per person they charge.

Parking was $28/ day. Gratuity was a flat 18% and added automatically at the bar and restaurant. Service was very good. Overall, a very nice resort and a good experience.

  • Stayed: October 2013, traveled as a couple
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Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

My wife and I were at movers convention .The service was fantanstic, the wait staff is second to none,especially at the pools. The food was very good,the spa is very impressive, overall we had a wonderful 4 days.

  • Stayed: October 2013
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1  Thank edcarek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

The property is beautiful, the location and staff are excellent and the restaurants are superb. SO CLEAN! Our room, bathroom and bed were fabulous. Great breakfast buffet. We also had services in the Spa, which in my opinion is the best Spa in south Florida. You owe it to yourself to spend some time here. Truly a 5 Diamond experience.

Room Tip: Try upgrading with a package. The 100.00 resort credit comes in handy!
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  • Stayed: October 2013, traveled as a couple
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Thank randyw561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eau Palm Beach Resort & Spa

Address: 100 S Ocean Blvd, Manalapan, FL 33462-3368 (Formerly The Ritz-Carlton, Palm Beach)
Phone Number:
Location: United States > Florida > Manalapan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Manalapan
Price Range: $366 - $930 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eau Palm Beach Resort & Spa 5*
Number of rooms: 309
Official Description (provided by the hotel):
Say hello to the sparkling swimming pools and warm sandy beaches of Eau Palm Beach Resort & Spa. An intimate ocean retreat on Palm Beach Island where relaxed elegance is understood and intuitive service is never forgotten. Disappear into a world of effortless living and new-fashioned luxury at the oceanfront Forbes Five-Star and AAA Five Diamond property that sits on seven acres of its own private beach in the elegant enclave of Manalapan. All 309 stylish guest rooms and suites are fashioned by famed designer Jonathan Adler and celebrate the area's colorful personality with elements of sun, sand, and sea throughout its decor. Relax and recharge with a champagne check-in and spacious accommodations with private balconies and hanging chairs. Pause, play and perfect at the Forbes Five-Star Eau Spa, the resort's joyful 42,000 square foot spa wonderland that encourages decadence, indulgence and well-deserved “me time.” Additional amenities consist of two oceanfront pools including an a ... more   less 
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Also Known As:
The Ritz-Carlton, Palm Beach Hotel Manalapan
Ritz Carlton Manalapan
Ritz Manalapan
Ritz Carlton Palm Beach
Ritz Carlton Florida
Manalapan Ritz-Carlton
Eau Palm Beach Resort & Spa Florida/Manalapan

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