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“Excellent hotel” 5 of 5 bubbles
Review of Homewood Suites Orlando-Maitland

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Homewood Suites Orlando-Maitland
Ranked #1 of 6 Hotels in Maitland
Certificate of Excellence
Platte City, Missouri, United States
Level Contributor
153 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Excellent hotel”
5 of 5 bubbles Reviewed August 24, 2013

Have no complaints at all about the hotel. Beds were very comfortable, soft towels, friendly staff, clean and spacious rooms. Very quiet. They offered a military discount for military spouses which made the rate reasonable. The breakfast buffet was just so-so. I come to Orlando often and will stay here again.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank js_mo_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Homewood Suites Orlando-Maitland, responded to this review, September 3, 2013
Dear Valued Guest

We want to give a huge Thank You for taking the time to complete a review. We are so happy to hear that everything was great during your stay with us. We hope that we see you again in the future.

Your new friends and home away from home
Natalie and staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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653 reviews from our community

Traveler rating
    358
    171
    65
    33
    26
See reviews for
256
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231
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 21, 2013

Hilton’s reputation and service after visiting Home suits, left a bad taste in my mouth. The first night I was surprised with what appeared to be roaches in one of the two rooms reserved, and was moved to a new one the following night; in which the front desk clerk Chris advised me they were not roaches, but an exotic species “Palmetto Bugs”. Housekeeping was not timely with cleaning the rooms in which I was subjected to make numerous calls to the front desk to address my housekeeping concerns, even when there was no “do not disturb” sign posted on the door. I was locked out of my room for 15min and maintenance needed to be dispatched to change the battery in the card entry lock. Also, once housekeeping did arrive they left towels and the room was just as I left it once I returned. I am extremely dissatisfied with this experience, and hope these issue are addressed for future clients.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Janet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Homewood Suites Orlando-Maitland, responded to this review, September 3, 2013
Dear valued Guest,

I want to sincerly apologize about the issues you had during your stay with us. As our conversation I want to invite you back to the property on us. As it is our goal to insure that each and every guest is 100 percent satisfied. We are looking forward to better serving you in the future as we are improving the service on a daily basis.

Best Regards,
Natalie Mower
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

Stay August 9-11, 2013 for a family birthday party in closeby Casselberry. Hotel was clean, suite was large, had a view, good bed, AC working fine, had all needed kitchen appliances. Staff was very cordial and helpful. Location for us was great, only 20 minutes from MCO airport (we flew in from NC) & only 10 minutes to Casselberry. Not sure how long to the Disney attractions but close to I-4, so shouldn't be a problem.

Room Tip: Nice on 4th floor with pool view. Ice machine is on 2nd floor.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GreekladyNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Homewood Suites Orlando-Maitland, responded to this review, August 19, 2013
Dear valued Guest,

We want to say THANK YOU for taking the time to submit a review. Its guests like yourself that gives us the passion to do what we do everyday. We hope to see you again to be your home away from home when you are in the area.

Best Regards,
Natalie Mower
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lantana, Florida
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

Our family of four usually stays at Hilton owned hotels but never a Homewood Suites. When I booked, I could only find available a 1King/1Bedroom Handicapped Suite. But, for $99, I was not going to fuss over a 'Handicapped' room thinking it was just roomier.
We were in town for an event at the Orlando Science Center and this Homewood was only 4miles away. It was easy to get to and easy to get to the museum from the hotel.
Check in was easy, the room was at the end of the hall since I always request a 'nonsmoking, quiet room away from Ice Machine/Elevator'.
Kids had a room with 2 double beds and their own bathroom AND adults had a separate bedroom with KING bed and own bathroom. Full kitchen, complete with micro wave and all dishes.
Cozy beds although one spread was stained:( (We tossed that spread on the floor).
The room above us was very loud with a TV blaring but I called downstairs to the desk at 10:30pm and the desk made a call to the room who got quiet very quickly.
Breakfast was nice and well equipped.
Didn't get to the pool or fitness room.
Internet worked well. Never turned on the TV.
Overall, the stay was very pleasant except that we had to walk by many stinky SMOKING rooms to get to our NON SMOKING rooms. We are going back with a group in Oct and I will request NON SMOKING floor.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristinesonja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Homewood Suites Orlando-Maitland, responded to this review, August 19, 2013
Dear Kristine,

Hello, I want to say Thank You for completing a review for our Hotel. We are excited to hear that you will be joining us again on your next trip to the area. We are glad that you enjoyed your stay with us. We will see you in October.

Best Regards,
Natalie Mower
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United States
1 review
5 of 5 bubbles Reviewed August 11, 2013

Room was priced right and very nice. If not for the A/C unit not in proper order it would have been a perfect stay. It suprised me that the staff would not have noticed the A/C was not working. It was nice having the Applebees's in walking distance from the Homewood. The Homewood should make a deal with Applebees so you can pay with your room key.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Homewood Suites Orlando-Maitland, responded to this review, August 19, 2013
Dear valued Guest

I want to take a moment and give Thanks for taking the time to let us know how we are doing. It is our goal to make sure that each and every guest is a 100 percent satisfied with thier home away form home. I want to apologize for the AC not functioning properly in your room, I will follow up on this issue with my team. I hope that you will chose us to be your home away from home again in the future. We Strive for perfection and it's guests like you that leads us one step closer to our goal.

Best Regards,
Natalie Mower
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

I was on my way to check in and the person ahead of me had some complaints. The lady at the front desk tried her best to solve the problem and when it was my turn to be attended to, the lady managed to be cheerful oblivious of her somewhat unpleasant encounter with the other customer. She even exchanged pleasant small talk with me during the check in process. I really admire her composure.

The suite was clean and quiet and all the personnel we met in the hallway and in other areas, from housekeeping to maintenance greeted us. They all make us feel at home.

Breakfast, though, has a limited selection but alright.

I was with my family and we will definitely stay again if we are in the area.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Edwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Homewood Suites Orlando-Maitland, responded to this review, August 19, 2013
Dear Edwin,

We want to say Thank You for taking the time to rate your stay with us. We are glad to hear that you had the pleasure of meeting our great staff members. We strive everyday to make sure that all of our guests are 100 percent satisfied. We want our hotel to be your home away from home.
We hope that we will see you again in the near furure.
Best Regards and Safe travels.

Natalie Mower
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ASHVILLE
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

Though 2 prior visits were good, this brief stay was exception! Thanks to the HWS staff for a room upgrade that allowed us to pamper our mother on her 94th birthday (to her it was a wonderful treat to escape her assisted living quarters for a night; all very exciting and she was overly charmed by the elegance and hospitality received). Couldn't have been nicer even if we had scripted the results. Pleasant surprises are all the more delightful!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DavidDINO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Homewood Suites Orlando-Maitland, responded to this review, August 19, 2013
Dear Valued Guest,

We want to take a moment and say THANK YOU for taking the time to give us feedback. Myself and my team are always looking for ways to make each and every stay a special one. We are glad to hear that you enjoyed your stay with us. Please come back again.. Again Thank You

Your Friends at the Homewood Suites Maitland

Natalie Mower
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Orlando-Maitland

Property: Homewood Suites Orlando-Maitland
Address: 290 Southall Lane, Maitland, FL 32751
Phone Number:
Location: United States > Florida > Maitland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Maitland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Orlando-Maitland 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Homewood Suites Orlando n - Maitland Hotel Maitland
Homewood Suites Maitland
Homewood Maitland
Maitland Homewood Suites

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