Let me start off by saying that I read every single review prior to reserving this hotel. Yet I still decided to give this establishment the benefit of the doubt and stay here anyway during the week of Christmas. One major factor was the way the General Manager responded to every review. I am a huge proponent of excellent customer service! ... With that said, the room layout, breakfast, and light dinner was what I expected. Nothing extravagant but definitely served it's purpose. One suggestion is to add at Least one more waffle iron. Standing in line for 10-15 minutes to make one waffle is ridiculous. Determine the needs of your hotel based on the number of guest staying there... The bed was extremely comfortable! The room itself was ok. Unfortunately, we stayed in room 600. Evidently, right next to the hotel's vent in the hallway which kept me from sleeping well due to the Loud, drilling noise Every 60 seconds..... But my Main issue was housekeeping. Absolutely Unacceptable! When we entered our room on the first day there was a nice welcome letter. Too bad it was addressed to the wrong person. Probably the last family. Bad Taste. At that point I'm wondering if the room was actually cleaned.... I reserved the room for 2 adults and 3 kids. Yet we had to call the front desk Every Single night in order to get enough washcloths and towels. It is very inconvenient to be away from your hotel from 9am-11pm at night only to get to the room and have to call the front desk for a necessity. Then have the person tell you to come back downstairs and get it because they are short staffed. Really??!! So one night my husband REMINDED them we have 5 people. Funny how the exact same thing happened the next night. ...The kicker was getting back at MIDNIGHT not having Any toilet paper in the room. NONE. So when the person brings up the towels after we Refused to go back downstairs to get them (yes, again), we ask him how was it that the room was Supposedly cleaned but not a strip of toilet paper in the room. The attendant had the nerve to ask if we asked housekeeping for toilet paper. What? I almost lost it. I sternly let him know we have been out of our room the entire day. TP is a necessity. Why must we have to ask for it? He then says he will have to go ask someone because he doesn't know where it is. Frustrated, my husband cuts him off and points to some in front of a neighbor's door. He grabs a roll and gives it to us. ..... I had every intention of speaking with the General Manager the next day before we checked out. Unfortunately I did not see him on the way out and was too angry to wait around. We are Hilton Honor members and cannot express our disappointment enough. I might as well have flushed that money down the toilet. My suggestion would be to RE-TRAIN your staff. Everyone! And focus on Customer Service. Statistics show that 1 bad experience story will be repeated to an average of 10 people. Definitely not good for business with such a high number of hotels in the area.....Satisfaction Guaranteed? Great slogan but We were not satisfied.
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- Also Known As:
- Homewood Suites Orlando n - Maitland Hotel Maitland
- Homewood Suites Maitland
- Homewood Maitland
- Maitland Homewood Suites