I had a grievance about being charged for a nite that I made reservations for and I arrived later than usual. I didn't think I was going to be charged for that nite as the front deskman never told me he would count that nite. Apparently it is policy to cancel beforehand. I wasn't informed and I was virtually told by the inhospitable woman that works there that "everyone is informed". Well I was not.
It is unfortunate that I have to use this platform to communicate with the staff. So, given that I was hung up on by two staff members I will finish saying what I was rudely cut off from saying: I understand, Mario, that it is hotel policy to cancel if you do not want to be charged a nite BUT I was not informed! Now I know how it works (this is the first trip I planned and paid for).
Secondly, I was willing to overlook the mold and come back for another visit, but after the unpleasant and total disregard/recognition of my point of view I will definitely not be coming back. Too bad management allows such unprofessional jerks to work there. Next time, make a genuine effort to hear people out rather than mechanically repeat a hotel policy like a machine,Mario. And just so management knows: I made my calls sat nov 17 between noon and 1pm.
- Official Description (provided by the hotel):
- Magnificent white sand beaches engulf Shoreline Island Resort, located between Clearwater Beach and St. Petersburg Beach. This family owned resort has blended many of the comfortable conveniences with leisure and recreational amenities you expect from a luxury resort. ... more less
- Reservation Options:
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- Also Known As:
- Shoreline Island Resort Motel Madeira Beach Hotel Madeira Beach
- Shoreline Island Madeira Beach
- Shoreline Island Hotel Madeira Beach
- Shoreline Island Resort Madeira Beach, Florida