When a restaurant is as pricey as Enzo's, dining there should be an overall pleasant experience. Usually it is, but on our most recent visit the staff tried their best to ruin it for us!
The food there is delicious. I have no complaints about the food, it is always good. But when I am spending over $500 for a meal for 3 I have expectations of good service as well.
When we arrived on a week night for our reservation, the restaurant was mostly empty. The hostess very brusquely refused to seat us because one member of our party had not yet arrived. I can understand a busy restaurant not wanting to tie up a table, but the place was empty. I would really have liked to order an appetizer and a bottle of wine while we were waiting-but the hostess would not allow it.
After having been turned away from a table at an empty restaurant, we sat in the bar to enjoy 2 glasses of wine. When our 3rd person showed up a few minutes later, I couldn't get our bartender's attention to pay our tab. There was only 1 other couple in the bar, but they were apparently infinitely more interesting than we were. I think he should have noticed in an empty bar that our 3rd person had arrived for dinner since he knew we were waiting for her. I finally had to stand up and interrupt his conversation to get our check. $35 for 2 glasses of Chardonnay-wow!
When we sat down, only the table next to us had people in it. The other room looked filled, but ours was pretty empty. So when the busboy asked me to move my chair so he could get by, I was offended. Maybe it's just me, but I would think he could easily go around the table without telling a patron to move!
Usually the waiters here are very good and attentive, but of course we got the grumpy waiter.
We ordered the antipasto appetizer that the waiters selects for you. I didn't think anything of it when 2 plates of it arrived, but was surprised to see 2 charges for it on our bill. Again, maybe it's just me, but I find it presumptuous for a waiter to bring an unasked for extra and then charge you for it.
So probably because I'm underwhelmed by the staff, and a little grumpy I would like to add that Enzo's is in dire need of some renovations. It is looking run down and starting to smell musty in there.
However, the food at Enzo's is really good. I am really hoping for a better overall experience next time!