We made reservations for five of us to have a birthday dinner here as a result of enjoying a wonderful visit to the Tampa location last year. We were very disappointed and won't be going back to this one on Longboat Key.
The reservation was tagged with the fact that my husband is a Landry Select member, which supposedly gives him a perk of "priority seating." Our table was right next to the hostess station and opposite a door that, whenever it was opened, let in a rush of air that blew the side of our tablecloth over the table. And I suggest not accepting any of the large, round booths they have as it was very uncomfortable and made it awkward to hold conversations with everyone.
The staff appeared very harried and inexperienced. The hostess was not sure of the name of our server. When our waitress arrived to take our drink and appetizer orders, she stated that the kitchen was running behind and apologized ahead of time for any delays. Not a good sign at the beginning of a meal, but we understand that it sometimes happens.
After a long while, she appeared again at the table to tell us the bar was backed up, which apparently also prepares water for the tables, and apologized once more. This made us start to wonder whether the entire night would be the same. Unfortunately, it was.
Service remained very slow, appetizers were not served at the same time, an order of soup was totally forgotten and main courses were not served at the same time. Dinners ranged from delicious to average. No one in our party could say they enjoyed everything on their plate.
Definitely not the experience and quality we expected. We will probably try the Tampa location again, but will not revisit this one.
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