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“Very Very disappointing plus server was rude & aggressive”
Review of Chart House

Chart House
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Ranked #8 of 26 Restaurants in Longboat Key
Certificate of Excellence
Price range: $0 - $50
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Restaurant details
Good for: Romantic
Dining options: Breakfast, Dinner, Late Night, Reservations
Dining style: Casual Elegant
Cross street: Longboat Club
Transit: In front of restaurant on Gulf of Mexico Drive
Description: Located just west of Sarasota on beautiful Longboat Key, Chart House boasts a dramatic interior décor that almost outshines its stunning view of the Gulf of Mexico. Combine the extraordinary setting with outstanding cuisine, & it’s not hard to see why this tropical retreat is a longtime favorite. Since 1961, Chart House has been dedicated to providing the ideal dining experience. With 29 historic, waterfront & showcase locations across the U.S., Chart House offers spectacular views & exceptional service that you’re sure to enjoy. From signature fish specialties and seafood to succulent steaks, our renowned chefs have tailored a menu to complement local cuisine while introducing a hint of the exotic. Choose from our famous entrées such as Macadamia Crusted Mahi, Miso Glazed Salmon & our slow-roasted Prime Rib. We also offer a daily selection of fresh fish, an extensive collection of fine wines and our famous Hot Chocolate Lava Cake. Fabulous happy hour and patio!
Reviewed June 6, 2011

Probably the worst experience at a restaurant in Sarasota.
Our server was nothing short of rude & aggressive.
To the extent it was almost that we were causing him to have to work!
Heaven forbid - you are an employee we are the customer!
Never forget that - the customer is key! Quite clearly the management of this place will employee anyone and don't train their staff in customer service.

No time to look over menu, rushed into ordering drinks.
Appetizers arrived - literally within minutes entrees appeared and were dumped down on the table beside us. No explanation or offer to take them back until appetizers were finished.
Food quality was very poor to the extent - stodgy!

To our server, I hope your management read this and act accordingly. For your attitude was shocking and we will not return or recommend the Chart House. Hence the reason your tip was of the level it was - what did you expect 20% for talking to us like second class citizens and making us feel completely unwelcome?? Seriously!

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4  Thank JohnnyLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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703 - 707 of 739 reviews

Reviewed June 1, 2011

My family and I LOVE Chart House. The food is fabulous, the view is perfect and the atmosphere is so relaxed. We used to live in Sarasota and so we were regular customers and now that we live 2 hours south, we don't get there quite as often. My husband always enjoys the Prime Rib and I am a huge fan of the Coconut Shrimp with plum dipping sauce. The children's menu also offers great food choices-not just the typical chicken nuggets. The salad bar is a must- it has a great variety of vegetables and fruits, as well as quality caviar. For dessert, the lava cake is fantastic!!! If ever in the Sarasota area, Chart House is a great restaurant choice!

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1  Thank momee111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2011

The only time we leave Anna Maria Island on our yearly visit is to have a meal at St Amands Circle or The Chart House. We saved and looked forward to our visit to the Chart House for our last night - what a disappointment . Poor service from the most sychophantic waitress I have ever experienced. Food service was extremely slow. I ordered the "special" starter of Lobster Soufflee - should be renamed Lobster mush. If the chef would like a recipe for souflle she is welcome to ask me. I mentioned to the waitress that their intrepretation of soufflee was very strange and she replied that she didn't know as she'd never eaten one!!! Won't be going again next year.

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2  Thank Essjay9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2011

The Chart House in Longboat Key, FL has long been our favorite place to eat while on vacation. We ate there last night, after much anticipation, and were extremely disappointed. The food, which previously was of the highest quality, was mediocre at best. I had filet mignon which was tough and over done. My husband got pan-seared scallops which were just OK. For the price each entree cost, you would think they would be exceptional - they were not. Then our server proceeded to interrupt our dinner trying to sell us a membership in some sort of dining club. This was very tacky and annoying, What used to be a wonderful fine-dining experience is now just an average restaurant. We also witnessed other patrons having problems with how their food was prepared. Sadly, I think that meal will be our last at the Chart House in Longboat Key. What a shame!

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3  Thank clschaak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2011

The Chart House has a wonderful view of the water. We watched 2 dolphins and a number of boaters from our table. The water was really blue and clean. The salad bar was outstanding as it included fresh fruit and a variety of salad items. Just like the old Chart House. However, the prime rib is about 1/3 fat. I asked the waiter about it and he said it was typical of the cuts that are served. The Yukon Gold mashed potatoes were ok and nothing to brag about. Dessert was real nice as we had the hot chocolate lava cake. Service was professional.

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Thank Keesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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