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“Excellent Customer Service, Property needs improved”

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Microtel Inn & Suites by Wyndham Lehigh
Ranked #2 of 2 Hotels in Lehigh Acres
Battle Mountain, Nevada
2 reviews
“Excellent Customer Service, Property needs improved”
Reviewed July 8, 2014

Customer service personnel were great. The property needs improved. The rooms, beds, etc are lacking.

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Microtel M, General Manager at Microtel Inn & Suites by Wyndham Lehigh, responded to this review, September 9, 2014
Thank you for taking the time to provide feedback on your stay. We truly apologize about the issue that you encountered during your stay at the Microtel Inn & Suites. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Vivian Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Oklahoma City
2 reviews
Reviewed July 6, 2014

Ice machine did not work the whole time we were there, No coke machine in the building. Attached restaurant had been shut down according to front desk person it was closed for serving minors. People blaring music and partying by the entrance until midnight 3 out of 4 nights. When I complained, the manager called me and was very confrontational telling me what I was saying was not true all while I was still a guest in the motel and knew better. On the last day I went down to the front desk and was asked by a child who couldn't have been more than 7 or 8 if I needed help and she got on a radio and called the manager who while I was standing there waiting I could see on the camera monitors behind the desk standing in a hallway with a man drinking beer.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Stacie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Microtel M, General Manager at Microtel Inn & Suites by Wyndham Lehigh, responded to this review, July 8, 2014
Thank you for taking the time to provide feedback on your stay. We apologize for all the issues that you encountered at the hotel. The ice machine was working perfectly after i repaired it that sunday whille your stay, also the hotel owner was on property during your length of stay with his family and friends having a get together in his own restaurant which is currently closed due to the restaurant business being slow in this area not for the reason you mention in your comment, in which i don't consider that my owner is in any violation for having his event in the building. I believe that all guest is allow to enjoy there stay, even if they decide to have a beer on property at there own freedom. we can judge our guest. Once again we appreciate your comments and We have shared them with the staff / owner.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Vivian Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lehigh Acres hotels

New York City, New York
1 review
Reviewed June 26, 2014

The staff went above and beyond, every single time without a fail to help us.
The rooms were clean and comfy, hallway carpets are amazing.The managers impressed me by seeing them how they help out the other staff from maintenance to housekeeping department they truly work hard and seem to take a great deal of pride in what they do.
Overall, I would highly recommend this hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tymo1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Microtel M, General Manager at Microtel Inn & Suites by Wyndham Lehigh, responded to this review, July 8, 2014
Thank you for taking the time to provide feedback on your stay. We were pleased to read your wonderful comments and appreciate the high scores for Service and Value. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Vivian Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehigh Acres, Florida
1 review
Reviewed June 26, 2014 via mobile

This was my first time in Lehigh, I was a bit nervous of staying at this hotel due to reading the reviews of it. One thing I can assure is that you can't judge a book by the cover this hotel was a absolutely great starting off with the staff that was always available when needed, hallway carpets where beautiful and property look well taken care of. I originally booked for 1 night but ended up staying a total of 4 nights. I definitely recommend this place.
Thank you to the staff for all the hard work.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jujuurbina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Microtel M, General Manager at Microtel Inn & Suites by Wyndham Lehigh, responded to this review, July 8, 2014
Thank you for taking the time to provide feedback on your stay. We were pleased to read your wonderful comments and appreciate the high scores for Service and Value. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Vivian Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tarpon Springs, Florida
Level 6 Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 12, 2014 via mobile

my sister was in this area and i drove down to visit. this was the one place in this small town to stay that isnt next to a golf course. the onsite restaurant advertised was closed all 3 days that i was there. microtel is just a place to crash. bare amenities. no fridge in room and the one ice machine couldnt keep up with the demand. there was a dead beetle when i threw back the covers for my first night. only shampoo and one bar of soap is provided. nothing for your hands at the sink. there is nothing homey about a microtel. the staff doesnt clue you into the wifi password, the pool location nor how slow the free wifi is.
the hall carpets are very stained but there was a notice that they were to be replaced in our departure date. it served its purpose but i cant recommend microtel as a comfortable place to stay. just a place to rest when you are tired from driving. i would suggest a book in the guest rooms of a map of the hotel where the pool, breakfast and the ice machine is located. more lights in the parking area at the entrance.

Stayed June 2014
Helpful?
Thank sv b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Microtel M, General Manager at Microtel Inn & Suites by Wyndham Lehigh, responded to this review, June 13, 2014
Thank you for taking the time to provide feedback on your stay. We apologize for all the issues that you enciuntered at the hotel. for futher reference our suites are the only room that have the microwave and fridge, additional soap is always available upon guest . We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Vivian Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Lehigh

Property: Microtel Inn & Suites by Wyndham Lehigh
Address: 1320 Business Way, Lehigh Acres, FL 33936-6063
Phone Number:
Location: United States > Florida > Lehigh Acres
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Lehigh Acres
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Lehigh 2*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to Microtel Inn & Suites, Lehigh Acres! Lehigh's only hotel, offering 75 rooms spread out amongst single queen, double queen, and queen suite accommodations. At Microtel, enjoy Free Local and Long Distance phone calls, Free continental breakfast, and FREE wired and wireless internet access. This property also includes a heated outdoor swimming pool and an on-site restaurant offering rooms service right to your door. Why stay anywhere else when you can Dream Well at Microtel! ... more   less 
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Also Known As:
Microtel Inn And Suites Lehigh
Microtel Inn & Suites Lehigh Hotel Lehigh Acres
Microtel Lehigh Acres

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