This is a beautiful, well kept BW plus in the heart of Leesburg. The hotel fell short of a 5 rating because of the check in experience, however, the hotel made up for the "lack of hospitality and understanding" with a beautiful,clean room, well designed hotel, comfortable bed and delicious free breakfast buffet.
The check in experience-Below average at best.
The front desk attendant recognized my rate as AAA and demanded a AAA card. I explained that I did not book a AAA reservation, but an ACCESS reservation. This was not familiar to the FDA and he immediately quoted a rate for 25.00 more than my advanced reservation rate. To make matters worse; upon convincing him to call the reservations number, the reservation rep was not familiar with the rate code either and was smug saying I was trying to "cheat the system" by booking AAA without being a member. Long story short, after talking to her manager and he talking to the Hotel manager, indeed, my rate did exist and 45 minutes later, I had a key to the room.
Advice: Carry a paper copy of your reservation to the hotel to eliminate rate confusion.
The room experience- Spectacular!!!!
Contrary to check in, the room was fabulous!!! It was huge with a comfortable king sized bed, all internet access, flat screen tv, a chaise and desk. My daughter fell in love with the chaise and spent most of the leisure time in the hotel on it. The room was really clean and modern. The bathroom was large. Refrigerator and coffee maker were avail also.
The breakfast experience- Yummy!
All the basics ( cereal , eggs, meats, toast, waffles, etc) set up in a beautiful restaurant area. Very tasty and included in the rate.
The check out experience- Fast and friendly
The hotel extended a late check out until 1pm.
The same gentleman who checked us in, checked us out. Very friendly and apologetic about the check in experience. It was very nice of him to do that. Check out was quick and painless and we were out the door in 30 sec...
Overall- YES for the area!
- Official Description (provided by the hotel):
- We would like to inform our guest that our pool will be down until August 1 2017. We thank you in advance for your understanding. Thank You From The Staff Best Western Chain of Lakes Leesburg, Florida ... more less
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