I was having surgery at a near by eye clinic and decided this was better than driving back and forth to my home. First the ice maker didnt work and when I asked the front desk, I was told to go to the 7-11 a couple blocks away and buy a bag. The air wasn't working properly and again I was told they were having problems with that room but wouldnt move me because their computer was down and they couldnt change it. In the AM the breakfast offerings were sparce and I heard others complaining about the service and rooms. I asked about their guaranteed satisfaction or your money back and the so called manager said he would move me to another room. I was checking out!!!! I wrote to Hampton about that guarantee and got an automated reply that they would check and even after writing 3 more times I never heard back. They talk a good deal but dont honor it and I am a Hilton Honors member.
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- Also Known As:
- Hampton Inn Lakeland
- Lakeland Hampton Inn