I don't know how this hotel received any stars - maybe it was better at one time. We booked this with confidence thinking that a Ramada would have a minimum standard that we could live with - we couldn't have been more wrong.
The sheets on one of our beds were either dirty or stained. When we called at 10pm to get them changed we were told there was no one who could do that for us. We slept in the second bed in the room where the sheets appeared to be clean, but the bed was lumpy. Shampoo and conditioner bottles were half full - apparently used. Just disgusting. We were told by the front desk attendant that they use an outside firm for housekeeping so they "can't do anything about it."
Breakfast was advertised from 6 - 9, but most of it wasn't put out until 7 or later. This didn't help us as we were on business and needed to be on our way by 7. Toaster was broken one morning and staff complained that guests broke it.
We would have changed hotels if a room had been available. We will never go back. I don't usually write reviews, but this was truly the worst experience I've had at a hotel.
- Official Description (provided by the hotel):
- Conveniently located off I-4, near many restaurants, the mall, and short drive to Lake Myrtle sports complex. All rooms include, high speed internet, coffee maker, hair dryer, iron/board and pay movies. Other amenities include guest laundry, onsite restaurant/bar, fitness center and spacious outdoor pool. 3512 sq. ft. of meeting space including 5 meeting rooms, full catering services and full line of AV equipment. Hotel is Pet Friendly. ... more less
- Reservation Options:
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- Also Known As:
- Lakeland Holiday Inn