My family and I arrived in Lakeland one evening and checked in at the Hyatt Place. The man on duty quoted us a rate and we accepted. When we were presented with the bill, the rate was $100 higher than was quoted to us. When I complained, the manager told me that the person on duty was an "hourly employee" and I should not have believed him. I was shocked that a manager would suggest that "hourly employees" somehow lack integrity. I asked her if it was his job to check people in and she told me it was but he was not to offer discounted rates. In an effort to appease me, she told me that she would reprimand him. Totally unprofessional. I would beware of this hotel.
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- Also Known As:
- Hyatt Place Lakeland Hotel Lakeland
- Lakeland Hyatt