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Imperial Swan Lakeland
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Reviews (189)
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115 - 120 of 189 reviews
Reviewed March 15, 2014 via mobile

When you first pull up you think you are at a really nice place. It is an old hotel. It does have a lounge but not great. The rooms are terrible. The tinting on the window was so bubbled up you could barely see out of it. The bedspreads have definitely seen better days. The room was dingy and dirty.

  • Stayed: February 2014
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Thank Kiane01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

We stayed at the Imperial Valentine's weekend and I must say that the picture shown on their website are VERY MISLEADING. The pictures on their website are of some other hotel because it's not Imperial Swan's pictures. This place was the most nastiest place I've ever stayed at. Staff wasn't professional at all nor dressed professionally Garage elevator was creapy and it broke down on our second day, room smelled and not very clean, Non-smoking, Right!. Sheets were stained and mattresses questionable. It was very apparent that whoever owns this Inn is very cheap and not interested in putting the money back in to this place to bring it up to the standards in what his website shows it to be. Not sure where the people who gave this place a Superb rating stayed but it couldn't have been at the same place we stayed. Nasty, Nasty Nasty place.

  • Stayed: February 2014, traveled as a couple
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2  Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this reviewResponded November 16, 2015

Michelle R,

I would like to apologize for your stay during Valentine's Day. I am very saddened to read your review. I can assure you that there have been many changes since you last stayed. I can direct you to our new website, under construction, but still very viewable. It is imperialswanhotelandsuites.weebly.com. It is very recent. We are almost finished with our on-site restaurant. All rooms have been upgraded with modern furniture. Most rooms have been freshly painted and as we speak, the outside of the hotel is being repainted as well. New sheets, pillowcases, etc have been purchased and are in use. We truly appreciate the review because, as said in earlier posts, we respect each review and they only serve as guidelines to make us better. Hope you can come in again to see the changes. You will also notice a new, refreshed, and eager to help staff. Hope to hear from you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

Stayed here for a special occasion. Room was clean, but the hotel is very dated. Staff did everything they could to make us comfortable. Continental breakfast was nothing. Guess on Sunday they don't supply it. It's not close to very many restaurants. Nothing to write home to mother about.

  • Stayed: September 2013, traveled with family
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1  Thank Patfra2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

This is a fabulous place to stay; all staff friendly and went out of way to assist with any questions and/or needs. Hotel clean; jacuzzi in room; service superb; staff friendly; beds comfortable - good night's sleep. QUIET ROOMS - NO OUTSIDE NOISES HEARD! I was pampered and will definitely be staying here in the future. Wish the restaurant/lounge had been open (being rennovated?)

Room Tip: upgrade from standard DEFINITELY worth it.
  • Stayed: June 2013, traveled solo
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1  Thank D H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013

booked room a month ahead..called day before to confirm ,staff said everything was good. get there at 9 pm find a lobby full of guests that their room had been given away as well as ours. The staff had no explanation ,had an attitude of didn't give a $%^& either! dozens of people with children left room less. called Manager ,she said she had been off for that week and she had no clue what was going on and couldn't help us. NICE!!!! is this the way you run a hotel? is this the way a manager handles problems? besides this, rooms are dirty, smell and pool is filthy.

Room Tip: go ANY where else but here!
  • Stayed: November 2012, traveled with family
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4  Thank rmheyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this reviewResponded September 2, 2015

rmheyman,

Wow, I am so very sorry about this. This is completely unacceptable and something should've been done to resolve the issue. I will let you know that since then, we have made many sweeping changes. From front office to housekeeping, to front desk to maintenance. New ownership has taken a new direction you will be glad to hear. I wasn't here during that time but want to make sure that I reached out to apologize sincerely. Please give me a call when you get a chance I would love to speak to you more....have a great day and once again thank you for taking the time to write your review, we certainly appreciate all the feedback!

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