Came down from up north with the wife and pretty much that's where the fun stopped. Check in was way much longer than I expected, front desk person did not smile or anything almost felt like I was dealing with a medicated robot that hated her job...what happened to the Floridian hospitality?? The hallway stinks, carpets looked dingy, was full of stains and in need of replacement. As I entered my room it was apparent right away that the room was used for smoking (asked for non-smoking room) and it smelled full of mold and pee. I complained to the front desk person, and I got a reaction like I was a crazy person from outer space. I asked to speak with the manager but was told he was not here even though I saw a guy in the back with the shirt and tie who completely knew what was going on but avoided me. I guess he could totally care less.
The TV and furniture was a throwback to the early 80's yucky - mattresses felt like I was sleeping on a bunch of coal, and the TV didn't even work half of the time.
We parked underground and noticed that the grounds was falling apart, very un kept, broken walls and need of repair, not to mention there was a pile of buried trash outside which was total eye sore. It looked like it was sitting there for years. This place is in real need of some TLC which is an understatement.
Do yourself a favour save your hard earned cash and don't stay here.
- Official Description (provided by the hotel):
- Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more less
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- Also Known As:
- Imperial Swan Lakeland Hotel Lakeland
- Imperial Swan Hotel Lakeland