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“Convenient, adequate and inexpensive extended stay hotel.”
Review of Ecco Suites

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Ecco Suites
Ranked #14 of 33 Hotels in Lakeland
Reviewed August 14, 2013

We were visiting friends and family and needed a space for a few days. This hotel was rated well on TripAdvisor and the price was competitive, so I decided to give it a try. The staff at the front desk was friendly and helpful. Because it is an extended stay facility, there was little offer to assist with linens, towels, etc., but the front desk was pleasant to deal with concerning these things. The hallways and rooms were a little dark and lacking in color, but if you like that, you will like this hotel. The complimentary breakfast menu was fairly good, but after a few days it was comforting to cross the road and have breakfast at Cracker Barrel. Also, the room where breakfast is served was usually crowded. We don't mind bagging our own trash, but it would help if extra trash bags were provided and there was a receptacle somewhere on the floor to place garbage. I don't like the idea of placing garbage bags outside the door and it is not a pleasant sight going down the hall. I am not accustomed to staying at extended stay hotels, so this may just be typical. The exercise room needed towels and a cleaner to use on exercise machine. There were sweat drop stains on the treadmill. The bed was rather firm, but the room was adequate and relatively comfortable. I may stay there again when in Lakeland, but will probably check other hotels when I travel there again.

  • Stayed: July 2013, traveled with family
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1  Thank Marc36401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Ecco Suites, responded to this reviewResponded August 27, 2013

Dear Guest, thank you for taking the time to post a review on Trip Advisor about our property. We are glad to know you found our property to be convenient and adequate.
Thank you for acknowledging or friendly and helpful staff. We are an extended stay hotel and since we do not offer housekeeping services on a daily basis it is imperative to have a front desk staff that is helpful, friendly and available 24 hours a day and who can help our guests with any needs they may have. Our Complimentary Hot Breakfast is very popular with our guests, in addition to offering a variety of items on our buffet, we are indeed very lucky to have both the Cracker Barrel and the Applebee’s within walking distance of our hotel.

We appreciate your feedback and have taken the initiative to improve our operations based on some of the points you brought up on your post. Please, contact me directly next time you are in need of a room in the Lakeland area.

We look forward to having you stay with us again.

Thank you,

Yobeska
(863) 904-2050

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 7, 2013

We needed a place to stay on our way back to the Tampa Airport. There were several hotels to choose from and we checked on a couple of the name brands but they were more expensive. We found Crestwood Suites and were extremely happy that we did. The rooms are nice, spacious, clean and have a kitchen complete with dishes etc. It even had a full size refrigerator/freezer which was great since we went out for ice cream and brought it back with us. They have a large living room area with a comfortable sectional sofa. The breakfast was very impressive with a great selection of hot and cold items. The staff was very helpful and friendly. Best of all, the rate was very reasonable--the lowest rate in town. We really felt like we had hit the jackpot. We had just stayed in a hotel in St. Augustine which was more expensive and the room wasn't very nice or clean. I highly recommend staying at the Crestwood Suites the next time you are in Lakeland.

  • Stayed: July 2013, traveled with family
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1  Thank travelingal060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Ecco Suites, responded to this reviewResponded August 28, 2013

Dear guest, thank you very much for posting a review on Trip Advisor about our property. It is very significant for us to have a Trip Advisor Senior Contributor give us such a positive feedback. We are also very glad you found us and decided to stay with us. Thank you for complimenting our spacious clean rooms and our great breakfast selection. We do feel we are the BEST VALUE in town, offering full kitchens in all the rooms, as well as an outdoor heated pool, a fitness center, a laundry room and a business center.


Please, stay with us again next time you are in the area.


Thank you,

Yobeska

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Let start by saying I travel for business throughout Florida and I have never written a review before, but my experience at the Lakeland Crestwood Suites wanted me to let others know of this gem in Central Florida. My experience started with a warm and friendly greeting from Leticia Albarron the hotel manager upon arrival, while the rest of the hotel staff make you feel like they are glad you are staying at the Crestwood Suites.You look around and notice how clean it is everywhere from the lobby to the pool to the elevator( you can almost see your reflection in the stainless steel doors). My room was immaculate and very spacious, with a very clean kitchenette and refrigerator. The bathroom is large, clean and has a great shower. The breakfast area is clean and the breakfast allows you to choose from a great variety of items( warm and cold).I appluad the general manager and manager for setting the example to the rest of their staff on how to treat their guests warmly,politely and respectfully no matter the situation. This will be my choice to stay anytime I'm in the Lakeland area or on the outskirts of Disney.

  • Stayed: July 2013, traveled on business
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2  Thank doit4fun01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Ecco Suites, responded to this reviewResponded August 28, 2013

Dear Guests, thank you very much for taking the time to write your very first review on Trip Advisor and for it to be about our property. Your words are very kind and we are all very proud to have you acknowledge the cleanliness of our hotel and the friendliness of our staff. We pride ourselves in making sure our guests feel welcome from the moment they drive in to the property by offering a great curb appeal and we are very happy to know we were able to accomplish this during your stay.

Thank you for making us your hotel of choice when staying in the area.

We look forward to have you stay with us again!

Thank you,

Yobeska

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Reviewed July 28, 2013

First, we loved this place. It is clean, the staff are outstanding and so helpful, the breakfast was terrific with lot's of non-meat choices and there was plenty on hand for all of us. You can make your own waffles. There was a kitchen in the room with dishes and pots and pans, a full size refrigerator and ice from the ice machine. We are vegetarians so our food choices are limited eating out. We brought all of the necessary food to cook and we packed sandwiches for Legoland. Second, the ride to Legoland was beautiful Florida like it used to be. Lot's of trees and water (we chose not to go the I-4 route, boring). We were on a family outing with 2 boys ages 12 and 8. Legoland was perfect for all of us, especally the Water Park. Do not go to Legoland without signing up for the Water Park. You will die from the heat and humidity here in Florida.
We really can't say enough about Crestwood Suites and want to make sure that if you are going to Legoland there is abosolutely, without a doubt, no better place to stay for the money. They were awesome. P.S. We lost our car key in the hotel room and were almost stranded until Michele came with our key in the lobby. She saved us a small fortune in locksmith charges.

  • Stayed: July 2013, traveled with family
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2  Thank Fawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Ecco Suites, responded to this reviewResponded August 28, 2013

Dear Fawn A, thank you for posting a review on Trip Advisor about our property. We call the city of Lakeland it self “A Hidden Gem” and are honored for you to have called us that.

We appreciate you choosing to stay with us for your trip to Legoland. It is a spectacular view the one you get on the route you chose; it is FLORIDA at its finest! We are also very happy to know your family had many choices for breakfast with the variety of our Hot Breakfast Buffet. It is was our pleasure serving you and your family.

We look forward to having you stay with us again,


Thank you,

Yobeska

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

Our 12U baseball team stayed at this hotel for the weekend of July 12-14, 2013 and had a wonderful experience. The rooms were large, clean and each family truly enjoyed the kitchen and large L-shaped pull-out sofas and especially the laundry facilities. There was a hot breakfast of eggs, bacon, sausage, etc. each morning included in your stay. I spoke with the manager, Leticia, to tell her to let me know if any of the boys were being a pest, and she said she had no complaints. She gave us a great State Tournament rate, lower than the hotels around them with no kitchens. We were able to take over a portion of the pool area one evening for a team pool party and the boys had a great time. I highly recommend this hotel to anyone travelling in either a group or just as a family. Several restaurants are within walking distance making it easy to take a group of 36 people to dinner.

  • Stayed: July 2013, traveled with family
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1  Thank WSB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Ecco Suites, responded to this reviewResponded August 27, 2013

Dear Guest, thank you very much for taking the time to post and let us know about your stay at the Crestwood Suites Lakeland on Trip Advisor. We enjoy having teams stay with us all the time. The three most popular amenities among teams are the sleeper sofas in our rooms, the full kitchens, and having a guest laundry. We are very happy your team was able to enjoy these amenities, our outdoor pool and specially our Hot Breakfast Buffet. It is our pleasure to accommodate our guest’s request as well as our team’s requests; we are glad the team was able to get together at the pool and had a great time.

We look forward to having you stay with us again!

Thank you,

Yobeska

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

wow iv stayed many places throughout the years but never in a place like this ... it was amazing,the people who work here was so kind and this place was so clean,it was beautiful. the morning breakfast was like no other just great.You see i am ill and go away alot to a holistic center and need a retreat, i found it here,believe me you will to. sincerly lisa from long island

Room Tip: any room here will be great im sure
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  • Stayed: June 2013, traveled solo
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1  Thank 749angie1234749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Ecco Suites, responded to this reviewResponded August 20, 2013

Dear Lisa,

Thank you for posting a review on Trip Advisor about our property. We are very pleased to know you have found our hotel to be a retreat. Thank you for acknowledging the cleanliness of the property and our friendly staff. Our Hot Breakfast with eggs and bacon/sausage seems to be very popular! We are glad you enjoyed it.

We are looking forward to having you stay with us again.


Thank you,

Yobeska

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

We were attended a local conference and the Crestwood Suites was one of several recommended hotels. They had the best rate, so we decided to give them a try. The rate was so good, that we were not sure how the quality of the property would be. We couldn't believe our eyes when we arrived as the hotel was beautiful and very clean. The rooms were great, the staff very friendly and accommodating and the morning breakfast was equally first class. The staff greeted us as though they were glad to see us and appreciated our business. How refreshing it was to be treated in such a manner. We highly recommend this property to any one traveling in the Lakeland Florida area.

  • Stayed: July 2013, traveled on business
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Thank carolynsdrapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Ecco Suites, responded to this reviewResponded August 20, 2013

Dear Guest,


Thank you for taking the time to write a review on Trip Advisor about our property. We are overjoyed to read your review. Our team at the Crestwood Suites Lakeland enjoys making each guest feel special and welcomed and your feedback confirms we are accomplishing our goal. Thank you for acknowledging the cleanliness of our property as that is a TOP priority for us.

We hope to see you next time you are in Lakeland!

Thank you,

Yobeska

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ecco Suites

Address: 4360 Lakeland Park Dr, Lakeland, FL 33809-3585 (Formerly Crestwood Suites)
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lakeland
#8 Romantic Hotel in Lakeland
Price Range: $102 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ecco Suites 2.5*
Number of rooms: 121
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Also Known As:
Crestwood Suites Lakeland Hotel Lakeland
Crestwood Hotel Lakeland

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