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“New hotel, needs coordination”

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Hilton Garden Inn Lakeland
Ranked #5 of 33 Hotels in Lakeland
Certificate of Excellence
Ocala, Florida
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“New hotel, needs coordination”
3 of 5 bubbles Reviewed April 17, 2013

The front desk staff was very friendly and welcoming. Rooms were nice. But my disappointment was with the restaurant at both dinner and the following breakfast.
Burgers ordered at dinner: one ordered medium, one medium rare. After a 35 minute wait (with very few other diners), one was brought well done- think hockey puck, the other literally beef Carpaccio. After looking for wait staff for another 20 minutes, we decided to forget it. When the bill finally came, we paid it and went elsewhere!! Breakfast the next day was ordered off the menu. Meals delivered were incorrect and waitress nowhere to be found – again!
Great location for an air show, but quite disappointed in the restaurant fare and staff.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OcalaRoadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, General Manager at Hilton Garden Inn Lakeland, responded to this review, April 22, 2013
Thank you for providing insight on your recent experience while dining with us for dinner and breakfast. I sincerely apologize that the menu items and services were not the quality expected and we are taking your recommendations into consideration as we improve our offerings. We look for reviews to provide insight, so I certainly appreciate your feedback. The next time you are in the area we would love for you to stop back again. Thank you

Brian B Berry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 reviews from our community

Traveler rating
    345
    143
    41
    22
    12
See reviews for
176
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189
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
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  • Any
English first
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 14, 2013

The hotel was beautiful. The hotel staff was very pleasant, helpful and gratifying. It's a newer property. They have all the amenities a hotel can offer. The service was outstanding. I personal give the hotel 5 stars.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicole m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, General Manager at Hilton Garden Inn Lakeland, responded to this review, April 22, 2013
Thank you for your compliments and you are always welcome here at the HGI Lakeland
Brian B Berry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 9, 2013

The staff was very friendly & helpful . The hotel was neat and clean the kind of place you hope to find when booking . The beds were very comfortable . One of the best experiences at a hotel in a long time . I will stay here again when I am in the area .

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glasmstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed April 7, 2013 via mobile

Rooms are comfortable, clean, tastefully decorated...ample parking, and centrally located. Super comfy bed, large jacuzzi tub in our room. Hotel looks and feels new....Rooms are not cheap but reasonably priced for what you get. Breakfast, paid for separately, is good... Overall....so glad we stayed here rather than downtown area. People were super nice. If I am ever in town again I will stay here.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mar1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

We had a very nice stay at this hotel but there was a charge for the breakfast ($10.99 per person). For the price of the hotel at least a connential breakfast should have been included. You can hear alot of noise in the hallways but a clean and nice hotel to stay at.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vickie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

We stayed here in March 2013 to go to Tiger Spring Training games at Joker Marchant Stadium. It was about a 15 minute drive from the hotel but a good direct route. Our room was quiet, clean and the beds were comfortable. We appreciated the fridge and microwave in the rooms. The staff was friendly and helpful. We enjoyed the pool area and hot tub. The area was kept clean and tidy

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fort walton beach
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed March 30, 2013 via mobile

We were in town for an event at Lakeland center. This hotel was a good value and very clean and comfortable. It was cheaper than the Hampton Inn in town by $60. Breakfast is available, but $10.95 per person. There is not much close by, except the airport. The Lakeland Center, shopping, dining is all about 10 minutes away. The hotel was very quiet and safe and clean. Our one bedroom suite was ample. I don't know why Hilton Garden Inns do not have a door to separate the "bedroom" from the living room. That is a brand problem, not unique to this location. Hot water, clean rooms and quiet night, make this hotel a good value.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sbfortwaltonbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lakeland

Property: Hilton Garden Inn Lakeland
Address: 3839 Don Emerson Dr, Lakeland, FL 33811-1238
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lakeland
#2 Romantic Hotel in Lakeland
#4 Business Hotel in Lakeland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lakeland 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hilton Garden Inn Lakeland Hotel Lakeland
Hilton Lakeland

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