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“Stay some place else” 1 of 5 bubbles
Review of Hilton Garden Inn Lakeland

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Hilton Garden Inn Lakeland
Ranked #4 of 32 Hotels in Lakeland
Certificate of Excellence
Fort Lauderdale, Florida, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Stay some place else”
1 of 5 bubbles Reviewed February 20, 2012

The only good thing about this place is that it is relatively new; although some of the carpets and rooms are starting to show some wear. Unless you need to be next to the Lakeland Airport the location is very inconvenient compared to other hotels in Lakeland. There is nothing but farmland and one gas station within a couple of miles of the hotel. We had several of our friends and family all staying here. The general consensus from the group was that this place was not up to Hilton standard, and a few of us are HHonors members. The staff for the most part was acceptable; however, one of the managers, Amy, was extremely rude and unprofesional. Apparently on a couple of nights we were being too loud for her taste, but kids that were sleeping in the same room and the adjoining rooms didn't even wake up. Everyone has their bad days, but this was over the course of a weekend and she was awful to the point where several guests with us left and we cancelled the remainder of our reservation to go to another hotel. It should never be said lightly but I got the impression that her actions might have been a little motivated by my race. On a night where I wasn't even with the rest of the group, she had the cops called looking for me. Upon realizing what was really going on the cops left and told her not to bother them again with something so petty. To make matters worse she yelled at my six year old nephew for essentially being a six year old. Not what I would call hospitality. I have a video of my exprience which I will post on youTube in case anyone wants to see what they can expect from their stay.

  • Stayed February 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Frank954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Ajax, Canada
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed February 17, 2012

arrived from niagra falls on a late flight which had been delayed and had previously booked the hotel knowing it was close to the airport. We were very pleasantly surprised when we saw that we could walk from the airport over to the hotel and find a beautiful room with a comfortable bed and very cozy bedding.
Very quiet and had an excellent nights sleep.
The on site restaurant was handy and the service was excellent with a buffet style for breakfast, but you can also get eggs or omelets cooked to your liking for a very reasonable price of $9.95. There is nowhere else handy to dine at, so it was nice to have both a restaurant and a bar on site.
The pool are was very nice and included a hot tub. Very clean and appealing. The grounds were well kept and very pretty.
Although the locations seems remote, you can easily get around by a car rental which we arranged through enterprise who are more than happy to pick you up and take you to their location to arrange a car, however they are closed early so you pretty much have to wait until normal business hours to make those arrangements.
Overall, if I was staying in the Lakeland area again, would not hesitate to stay at this hotel.

  • Stayed February 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gayle054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gravenhurst
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 10, 2012

We recently stayed here during a trip from Niagara Falls to Lakeland to go on a cruise. We flew in late and decided to stay at the Hilton and pick up our car at the airport the next day. It was about a 4 minute walk from the airport to the hotel. The hotel was very quiet, since it is mostly travelers that stays there. There isn't much around as far as restaurants, but the Inn does a very good and reasonable breakfast. The restarant is closed for lunch, but we went to the airport for lunch on our return to Niagara and the upstairs restaurant was very good (our best restaurant meals while in Florida). The rooms were clean and large. The staff was very friendly and helpful. The business center was very handy since I got our Sea World tickets on line and saved $10/person. We had to be out of our rooms by 12 noon and we didn't have to be at the airport till 1:30pm so the kids used the pool and then changed, much nicer than hanging out at the airport! Would stay there again any time.

  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gofor3days
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 29, 2012

You will love this garden Inn. Very clean, well managed, good food and excellent service.
And, it is right next to the Lakeland Airport !!

Can't get much better than this!

Room Tip: This is a quiet hotel.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pollysuee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed January 12, 2012

excellect location and very convenient if you are flying in or out of Lakeland airport
no car needed....literally walk across from the airport
very nice property!
Breakfast great...exactly what i expected from a Hilton
good service.. good food..good accomodation

there is nothing located around the area walking distance....

staff at front desk very helpful ...

  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank blondcaramel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 2, 2012

We stayed here the night before an early flight out of Lakeland Airport. It is a nice hotel and very good value. Since the airport is walking distance from the Airport it is very convenient. They work with Avis in Lakeland, and allow you to leave the car at the hotel rather than have to drop it off at the Avis office in the city. Since our flight departed before the avis office was even open, this was a big help and deciding factor given our itinerary. They have a nice hot tub and pool. Staff was very helpful and friendly. I recommend this hotel.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jquba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 10, 2011

We stayed in this hotel because we are HHonors members. Everything was very nice and clean, the front desk woman who checked us in was mostly nice but did not want to honor the original rate deal we had already confirmed online. She did not want to give us the free breakfast deal even though it was rate we had booked. I will give her the benefit of the doubt as she said it wasn't showing and could have been a mistake. The room was clean, nice and quiet. the Wireless was a little slow but cleared up after 10pm. If we have the chance we would stay here again and will always stay at a Hilton.

  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Swill1845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lakeland

Property: Hilton Garden Inn Lakeland
Address: 3839 Don Emerson Dr, Lakeland, FL 33811-1238
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lakeland
#2 Romantic Hotel in Lakeland
#4 Business Hotel in Lakeland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lakeland 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hilton Garden Inn Lakeland Hotel Lakeland
Hilton Lakeland

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