The only good thing about this place is that it is relatively new; although some of the carpets and rooms are starting to show some wear. Unless you need to be next to the Lakeland Airport the location is very inconvenient compared to other hotels in Lakeland. There is nothing but farmland and one gas station within a couple of miles of the hotel. We had several of our friends and family all staying here. The general consensus from the group was that this place was not up to Hilton standard, and a few of us are HHonors members. The staff for the most part was acceptable; however, one of the managers, Amy, was extremely rude and unprofesional. Apparently on a couple of nights we were being too loud for her taste, but kids that were sleeping in the same room and the adjoining rooms didn't even wake up. Everyone has their bad days, but this was over the course of a weekend and she was awful to the point where several guests with us left and we cancelled the remainder of our reservation to go to another hotel. It should never be said lightly but I got the impression that her actions might have been a little motivated by my race. On a night where I wasn't even with the rest of the group, she had the cops called looking for me. Upon realizing what was really going on the cops left and told her not to bother them again with something so petty. To make matters worse she yelled at my six year old nephew for essentially being a six year old. Not what I would call hospitality. I have a video of my exprience which I will post on youTube in case anyone wants to see what they can expect from their stay.
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- Also Known As:
- Hilton Garden Inn Lakeland Hotel Lakeland
- Hilton Lakeland