I booked on line on the Jameson Inn website (i.e. not hotels.com, expedia.com etc...) two months ago for a two night stay in a non-smoking room. This generated two email responses with different confirmation numbers. Not wanting to be charged for two rooms, I called the hotel and asked for one of the reservations to be cancelled. A check several days later showed that this reservation was still active so I cancelled it on line myself. I checked that the remaining reservation was still active. A few days before the trip, I checked again as I was visiting Lakeland at a busy time. The reservation was still present.
When I arrived at the Jameson Inn the receptionist told be that they weren't expecting me and the best they could offer was a smoking room at $50 more per night. I insisted that I had a reservation and showed her a printout of the confirmation. She verified that the reservations was "in the system and active" and called her manager. They tried to blame the problem on an external booking system (hotels.com etc) but fortunately I had the evidence that I had booked through the Jameson Inn system. The best the "manager" could offer was the smoking room, and she refused to honor the lower price on my reservation. This was despite agreeing that the error was most likely theirs. The receptionist was courteous and professional in her manner, but her manager's response, by phone, was unacceptable.
Bottom line... don't trust the online reservation system, and if anything goes wrong, don't expect Jameson Inn to do anything to address it. To the receptionist's credit she did inform me that rooms were available at the local Quality Inn (at $40 less per night with a similar breakfast included).
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- Also Known As:
- Jameson Inn Lakeland Hotel Lakeland
- Lakeland Jameson Inn