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“Horrible Desk Attendants/Avg Hotel”
Review of Courtyard Lakeland

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Courtyard Lakeland
Ranked #18 of 33 Hotels in Lakeland
GreenLeadersBronze level
Unicoi, Tennessee, United States
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Horrible Desk Attendants/Avg Hotel”
Reviewed January 22, 2014

Arrived for two days so that my son could accept his award for being on the Under Armour Baseball Factory All American Pre-Season Rookie Team. This is an award and the players are expected to perform well for scouts. Checking in was fine. Logan was friendly and helpful. The second night at 2:45 pm we were awakened to slamming doors, yelling, cussing, so much so that my husband who sleeps in a CPAP awoke thinking someone was trying to break in thru the adjoining doors. I call the lobby to speak to David and asked if he would ask them to quieten down. An hour later they were still at it. I called back and told David if he couldn't quieten them I would call police. We were never able to go back to sleep. Next morning at check out I tried to talk to David and he never apologized, only said he could do nothing to help me. Gave me a number to call Manger on Duty who was Not there. No Manager was. I called number and it rang the front desk...not the manager. He said I should try the next day. I know Marriott and Marriott managers and they pride themselves on customer satisfaction. Well not this one. She was defensive, told me that David had walked down the hall and didn't hear the noise...I said well next time if proof was required I would record it...I told her that a little customer service training would go along way with both David and herself...I will NEVER stay at another Marriott....I have Hilton Priority, Carlson, Choice Hotel international memberships...they don't treat you badly...Would NOT recommend this place choose another hotel in the area...great shopping complex here.

  • Stayed January 2014, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Cynthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardLakelandGM, Manager at Courtyard Lakeland, responded to this review, January 27, 2014
Cynthia,
Congratulations to your son for achieving this prestigious award. Thank you for taking the time to write a review and for the kind words regarding Logan and your arrival experience. I understand your frustration regarding the noise disturbance from another guest and needing to have a good night's rest before a important day. Please accept my apology for the disruption during your stay and for the response you received the next day. We will use this feedback to retrain our associates on better handling disturbances in the future. I hope you will reconsider and give us another opportunity to host your next visit to Lakeland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
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English first
Boca Raton, FL
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 2, 2014

Stayed for two nights while visiting family for Thanksgiving. Staff very welcoming and rooms very clean. The location is very convenient and has some great restaurants and shopping close by with easy access to main roads.

Stayed November 2013, traveled with family
Helpful?
Thank KCDinFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level 4 Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 25, 2013

This is the business traveler's Courtyard ... flawless consistency, attentive staff, complimentary coffee in the lounge (at least for those Courtyard operators who step up to maintain a favorite item), clean comfortable rooms. Like I said, no surprises. And as business travelers know, surprises in the hotel are rarely good. This place is located on the outer edges of big shopping center and there are plenty of above average places to eat dinner or lunch. I'd stay here again while visiting on business.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank red192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida
Level 6 Contributor
148 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed November 4, 2013 via mobile

The hotel is located in an area with plenty of nearby restaurants, hotels, and shops. There is also a busy movie theater close by.

The room was average Courtyard quality. The beds were generally comfortable. The HD quality on the TV was lacking. The fridge was functional.

Staff was friendly enough. There is an outside pool area that doesn't look bad either.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FTLAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tequesta, Florida
Level 6 Contributor
276 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed October 31, 2013

For a golfing trip to the Streamsong Resort 20 buddies choose to stay at the Marriott Lakeland. We spent 2 nights at the hotel. The facility is showing its age and needs sprucing up. The bed was really bad. Just one look at it and you could tell it was worn out. My sleep was poor both night due to the bed.

Stayed October 2013, traveled with friends
Helpful?
2 Thank hineconsult
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johns Creek, Georgia
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 15, 2013

I think this Courtyard may be the most recent design. It's still compact, but it has a big open lobby/bistro/lounge/business center/conversation areas, that were perfectly laid out for quiet areas separate from social areas. The main floor bathroom even had a "medical sharps' disposal box on the wall in the handicapped stall. Recycle totes are placed in strategic places, like outside the fitness center (for water bottles?). The room was quiet, spotless, and I noticed that they even have real ceramic coffee mugs rather that paper or styrofoam throwaways. The overall feel of the hotel is of one that should cost more than the average business class hotel. Great stay!

  • Stayed September 2013, traveled on business
    • Value
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Helpful?
2 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumberland, Maryland
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 8, 2013

We were in town for a family funeral. When I mentioned that to the gentleman at the desk (Anthony?) he said we were paying too much and should get the bereavement rate. I wasn't aware that they offered such a thing but he promptly changed us to a lower rate. Melony was especially helpful with giving directions and could not have been kinder. Lots or restaurants nearby, many within walking distance. We asked for and were granted a late checkout and still had some time to kill so we sat in the very comfortable quiet lobby and read. The lobby also had a computer and printer available so I was able to print out our boarding passes.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2grammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Lakeland

Property: Courtyard Lakeland
Address: 3725 Harden Blvd, Lakeland, FL 33803-5447
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Lakeland
#11 Business Hotel in Lakeland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Lakeland 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Lakeland Courtyard by Marriott helps replenish its guests' energy and gives them permission to look up from their laptop. Stimulating public areas, intuitive design with unexpected details, the right mix of services help them maintain balance and thrive during their stays. Free in-room high-speed internet access (HSIA) WiFi in all rooms and large, well-lit work desk and ergonomic chair help guest stay productive. While the Bistro, offers hot and healthy breakfast selections and light evening fare, including soups, sandwiches, salads, snacks, cocktails, wine and beer so guests can relax and unwind. Meeting rooms and catering available for business or leisure functions, including family reunions, showers and rehearsal dinners. The Courtyard is conveniently located to Publix Headquarters, Lake Myrtle Sports Complex, Legoland, Stryker, and Detroit Tigers Spring Training home. ... more   less 
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Also Known As:
Courtyard By Marriott Lakeland Hotel Lakeland
Lakeland Marriott
Lakeland Courtyard

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