Arrived for two days so that my son could accept his award for being on the Under Armour Baseball Factory All American Pre-Season Rookie Team. This is an award and the players are expected to perform well for scouts. Checking in was fine. Logan was friendly and helpful. The second night at 2:45 pm we were awakened to slamming doors, yelling, cussing, so much so that my husband who sleeps in a CPAP awoke thinking someone was trying to break in thru the adjoining doors. I call the lobby to speak to David and asked if he would ask them to quieten down. An hour later they were still at it. I called back and told David if he couldn't quieten them I would call police. We were never able to go back to sleep. Next morning at check out I tried to talk to David and he never apologized, only said he could do nothing to help me. Gave me a number to call Manger on Duty who was Not there. No Manager was. I called number and it rang the front desk...not the manager. He said I should try the next day. I know Marriott and Marriott managers and they pride themselves on customer satisfaction. Well not this one. She was defensive, told me that David had walked down the hall and didn't hear the noise...I said well next time if proof was required I would record it...I told her that a little customer service training would go along way with both David and herself...I will NEVER stay at another Marriott....I have Hilton Priority, Carlson, Choice Hotel international memberships...they don't treat you badly...Would NOT recommend this place choose another hotel in the area...great shopping complex here.
- Official Description (provided by the hotel):
- The Lakeland Courtyard by Marriott helps replenish its guests' energy and gives them permission to look up from their laptop. Stimulating public areas, intuitive design with unexpected details, the right mix of services help them maintain balance and thrive during their stays. Free in-room high-speed internet access (HSIA) WiFi in all rooms and large, well-lit work desk and ergonomic chair help guest stay productive. While the Bistro, offers hot and healthy breakfast selections and light evening fare, including soups, sandwiches, salads, snacks, cocktails, wine and beer so guests can relax and unwind. Meeting rooms and catering available for business or leisure functions, including family reunions, showers and rehearsal dinners. The Courtyard is conveniently located to Publix Headquarters, Lake Myrtle Sports Complex, Legoland, Stryker, and Detroit Tigers Spring Training home. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Lakeland Hotel Lakeland
- Lakeland Marriott
- Lakeland Courtyard