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“Clean and comfortable”

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Hampton Inn & Suites Lakeland-South Polk Parkway
Ranked #1 of 33 Hotels in Lakeland
Certificate of Excellence
Reviewed March 23, 2014 via mobile

I stayed in this hotel for 3 nights in a recent business trip. it was a very comfortable and clean hotel. nothing luxurious of course but it was perfect for the price. They wash the duet covers for every guest which is nice. Breakfast is included and it is quite good. The location is also great just walking distance from restaurants which makes it up for not having room service.
my only complaint is about the pillows. they were too soft.

Stayed: March 2014
Thank Azita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded March 25, 2014

Dear guest,

Thanks for taking the time to share your experience. We are thrilled that you enjoyed our hotel and thought it was a great place for the price. We know that this is important nowadays and try to be as competitive as possible. Rate integrity is extremely important for the Hampton brand. Sorry you felt the pillows were too soft. We have two kinds of pillows in the rooms; feather and foam. Foam tend to wear our faster and we are actively monitoring that. Again, our apologies if yours were not firm enough.

We hope you can come back really soon!

Sincerely,

Quentin

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602 - 608 of 765 reviews

Reviewed March 23, 2014

The hotel seemed fairly new and well maintained. The location is good, adjacent to a new shopping mall with several restaurants and movie theater. My biggest complaint would be the lack of a refrigerator in the room. The staff was friendly and helpful.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hampton
Thank Sharon Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded March 27, 2014

Thank you dearly for the positive review.
We are glad you had an overall positive stay with us and enjoyed the hotel. Sorry your room didn't have a fridge. We understand most Hampton hotels nowadays have fridge and microwaves in all rooms. We have them in our studios, and also have a few spare upon request. It is our hope that our next renovation will allow for micro-fridge and every room. We hope to see you again soon.
Sincerely,
Quentin

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Reviewed March 21, 2014

We were in the Lakeland area along with a group of college baseball parents during the second week of March. Hotel was very good. Location is perfect, right in the middle of Lakeside Village Complex. Easy walk to restaurants, shopping, and movie theater. Easy access to major highways. About half way between Orlando and Tampa. This was our second year staying at the hotel as a group and we will be back next year.

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with Hampton
Thank Jeffrey Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded March 27, 2014

We love to have repeat customers. It really makes us feel proud that people come back. We keep very good memories about your group. You were all so friendly and nice to our staff. We cannot wait to see you again next year!
Sincerely,
Quentin

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Reviewed March 18, 2014

First of all,I prefer a hotel with some common ground. Maybe even a patio.
They have neither.
What they do have is a great staff.
The room was clean comfortable.
The staff was very friendly and accommodating.
We asked to be moved to a larger room.
They agreed to move our things later that day.as we were going to be out.
We had all of our stuff packed and ready on the bed. EVEN MY WALLET with hundreds of dollars in it.
Later that day I reached for my wallet, I thought that I had lost it.
Long story short.
We got back to our new room and next to my suit case was my wallet.
Honest,clean and friendly.
I will take that for ever.

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  • Stayed: March 2014, traveled as a couple
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1  Thank fords4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded March 19, 2014

Dear guest,

We also appreciate your honesty. When reading the title of your review I was hoping it would turn out positive, and it sure did. We are very glad our staff, level of service, and honesty made up for the lack of "common ground" and a "patio." As for our staff being honest, I am not surprised at all. That said, hotel staff members are often wrongfully accused when items are lost, so I cannot thank you enough for expressing your positive experience in that matter. I hope that now you love us and will return, because "we love having your here!"

Sincerely,

Quentin

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Reviewed March 18, 2014

Fantastic trip with all staff being helpful and kind. The staff were very willing to accomodate needs and also helped people get directions and printed material. Overall I found the faciality clean and centrally located to shopping and eating. This was also located to all the baseball games we were going to for my college son. Thank you again for all the help you gave us and for making our vacation more enjoyable.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hampton
Thank lindamV2256VZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded March 19, 2014

Ms. McCloud,

Thank you so much for taking the time to give us a great review on the Hampton generated survey in addition to Trip Advisor. It helps both the hotel, but also future guest. We had a great time having you and the rest of the Dickinson College Baseball team and parents at the hotel. You were all so fun and friendly. We sure hope you will all be back the first chance you get. Until then, stay well!

Sincerely,

Quentin

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Reviewed March 5, 2014

we come to lakeland very often. this hotel is perfect for us... nice rooms, good breakfast, very accommodating..... great location.. in lakeside town center... walk to restaurants movies and shopping.... we have been to this location at least 10 times..... very nice staff!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hampton
Thank glorias811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded March 7, 2014

Thank you dearly for the positive review. We do believe our hotel is the perfect match for a variety of travelers, so your feedback is really reassuring. We also cannot thank you enough for the loyalty and look forward to your future business. How long until you reach 50 visits? Have a great weekend!
Sincerely,
Quentin

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Reviewed March 3, 2014

Clara works the breakfast buffet at the Hampton Inn in Lakeland, FL. Not only takes care of replenishing the items, but also cleans after guests leave and she is very good at what she does. She also has a kind word for almost every guest and it sure helps make the morning a little brighter.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hampton
Thank Gale W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded March 5, 2014

Dear guest,

Thank you so much for the amazing compliments in regards to Clara. You are not the first one and won't be the last to notice her great personality and how much she cares about our staff. We are very proud and glad she is part of our team. I am confident in saying that Clara is a representation of our hotel as a whole. Our entire staff cares and tries to make guests feel appreciated and helped. We look forward to having you again soon.

Sincerely,

Quentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Lakeland-South Polk Parkway

Address: 3630 Lakeside Village Blvd, Lakeland, FL 33803-7950
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lakeland
#1 Business Hotel in Lakeland
#5 Family Hotel in Lakeland
Price Range: $174 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Lakeland-South Polk Parkway 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
WELCOME TO Hampton Inn & Suites Lakeland-South Polk Parkway A Destination Hotel in Lakeland, Florida Enjoy the sunny side of life at the Hampton Inn & Suites, a destination hotel in Lakeland, Florida. Our contemporary styled hotel offers a prime Lakeland address near local businesses and attractions and within easy driving distance to Orlando and Tampa. Enjoy the superior comfort of our executive-style rooms and suites and unsurpassed hospitality at our inviting hotel and meeting place in Central Florida Getaway Located off Polk Parkway inside Lakeside Village, our hotel is surrounded by shopping, dining, museums and popular attractions including the Detroit Tigers spring training camp at Tiger Town, Lakeland Civic Center, Florida Air Museum and the Frank Lloyd Wright Collection at Florida Southern. Enjoy a family adventure in Central Florida at the Lowry Park Zoo, Cypress Gardens Splash Island Water Park, SeaWorld Orlando and Disney World.Discover an ambiance of comfort and capability in our beautifully designed rooms and suites. Our spacious accommodations are finely appointed with modern furnishings, Cloud Nine bedding, work desks, granite vanities, and flat-screen HDTVs. Perfect for extended stays, our oversized suites feature refrigerators, microwaves and sofa beds. Whether you're an executive traveler or vacationer, you'll appreciate our modern luxuries, like complimentary hot breakfast, business center, meeting rooms, valet dry cleaning, convenience store and an outdoor swimming pool. Enjoy a workout in the fitness center and stay connected on the go with free high-speed wireless. ... more   less 
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Also Known As:
Hampton Inn & Suites Lakeland-South Polk Parkway Hotel Lakeland
Hampton Inn And Suites Lakeland-South Polk Parkway
Lakeland Hampton Inn

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