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“Better than Average Hampton Inn in Nice Area”

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Hampton Inn & Suites Lakeland-South Polk Parkway
Ranked #1 of 33 Hotels in Lakeland
Certificate of Excellence
Reviewed December 19, 2013

Stayed two nights at this property on business. The hotel is located towards the back of an outdoor shopping center. There is a bar directly across the front of the hotel. I stayed on the top floor, facing the bar, and heard music until late at night (although it did quiet down around midnight). The shopping mall includes a Kohl's, Bed Bath & Beyond, and other chain stores. There are also plenty of restaurants and even a Starbucks nearby. The room was better than the average Hampton Inn. The pillows were "newer" and the bed was comfortable. The lobby area was kept clean and orderly during the breakfast hours. Overall, I enjoyed my stay but I think this hotel is better suited for a vacation rather than a business trip.

Room Tip: If you are a light sleeper, ask for a room in the back (not facing the bar across the front of the h...
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  • Stayed: December 2013, traveled on business
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1  Thank act1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded December 21, 2013

Thanks so much for the extensive review. We are glad you enjoyed your stay. Lots of business travelers love our hotel because of the easy access to restaurants and shops, which helps after work. Leisure travelers tend to love us for the same reasons. We are so sorry the bar bothered you. We hope you will come back and request a room on the other side of the building... Until then have a wonderful Christmas with your loved ones.
Sincerely,
Quentin

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634 - 640 of 765 reviews

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Reviewed December 9, 2013

Our stay at this location was wonderful. It was in close proximty of shops, eatries, movie theater. The hotel was nice and spacious. The continental breakfast was okay, wish they offered a meat. The display of food was good. I definitely would stay there again. Happy Holidays

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hampton
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded December 10, 2013

Thanks a lot for spending such an important Holiday with us. We do not pretend to be as good as our guests' homes, but offering a "wonderful" experience makes us proud. We rotate breakfast items, and some include meats. Sorry we didn't serve them while you were here. We look forward to having you again. Sincerely, Quentin

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Reviewed December 9, 2013

Hampton Inn is a great Hotel to stay in. Always clean and staff is great. They always have a healthy breakfast menu. One of the few hotels that still allow smoking in the rooms. You can always find a Hampton Inn in the most convenient locations.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hampton
1  Thank Theodore D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded December 10, 2013

Well, we always love to be called "one of the best". We surely work pretty hard at it. We are glad you noticed the healthy options at breakfast as it has been a major commitment from the Hampton brand as a whole. We hope to see you again very soon. Until then, have a wonderful holiday season.
Sincerely,
Quentin

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Reviewed December 8, 2013

This was our second year of staying at the Hampton Inn on Polk Parkway, but it will be our last. First of all, the rate increased astronomically--19% in one year, from $119 + tax to $141.55 + tax (total: $158.54), despite our AAA discount! Just two days earlier, we had paid $84.95 at a Hampton Inn in Corbin, KY where more amenities were provided for guests, plus in-room microwaves and refrigerators, so we see this as an unreasonable increase.

Housekeeping was clearly sub-par, as evidenced by the 3-inch wide fuzzy margin around the room and a thick layer of dust surrounding the TV that sat on a chest of drawers at one corner of the room.

Knowing that we must get up early the next morning, we requested a quiet room; instead, we were placed on a side of the building that is adjacent to one of the mall pubs that blares outside music far into the evening. In order to try to block out the noise, we turned our air conditioner up, but that wasn’t sufficient to allow us to get a good sleep. At least the bed was comfortable.

This hotel provides a good variety of foods for breakfast, and the attendant kept the food areas clean.

Perhaps the proximity to the mall makes this a desirable location for some people, but I would recommend staying elsewhere and simply driving to the mall. This would give you additional cash to spend on the shopping expedition!

Room Tip: Unless noise doesn't bother you, request a room away from the mall pub.
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  • Stayed: December 2013, traveled with family
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3  Thank ME H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded December 10, 2013

Thanks for sharing your insights. It helps us get better in the short and long term. I am sorry you felt our rate was too high. Please understand that much like a lot of industries our rates fluctuate based on our occupancy. We have been extremely busy lately, which explains the higher rate. The difference in rates between States can be drastic. We have no excuse regarding the dust in the room, and I will mention it to our housekeeping staff. Please know that your room was not a reflection of our level of cleanliness. Other reviews on this site suggest our rooms are very clean. I am glad you enjoyed the bed and breakfast though. Finally, in regards to the bar noise, I cannot apologize enough. Being very busy, we cannot avoid some guest to face the bar, and I understand it can be a major inconvenience.
We truly hope that you will be willing to give us another chance. Do not hesitate to ask for me when making your reservation and I will make sure you get a quiet room. I will also inspect it myself prior to your arrival so that it is spotless.
Sincerely,
Quentin

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Reviewed December 6, 2013

The staff at this location is excellent! We had some special needs and they were able to accommodate every one of them. The general manager personally got involved to make sure we were taken care of. Wow!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hampton
1  Thank Rex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded December 10, 2013

Thanks so much for the kind note. We are glad we could accommodate your special needs. We hope to see you again soon!
Sincerely,
Quentin

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Reviewed December 3, 2013

We really like Hampton Inn & Suites and this one was as nice as the rest. Unfortunately, our room was not cleaned while we were gone all day. When we returned at night we still had our egg breakfast in the trash and towels on the floor. It was disappointing. We called and they brought us towels and a complimentary snack bag (but we don't really eat snacks). I wish we had been offered something more.

  • Stayed: December 2013, traveled as a couple
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3  Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded December 6, 2013

Thanks for staying with us and posting a review. Please be assured that the issue you had is not representative of our level of service. We pay very close attention to making sure every one get proper cleaning services. We hope you will be willing to give us another chance.
Sincerely,
Quentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013 via mobile

I rarely give reviews on anything, but this hotel is different.

We are 1st time parents with a 4 month old, so traveling can be very stressful. I was relieved at check in with how professional it went and they helped settle us in to our room.

Road bump... Next door there is a bar with a very loud band (side note they were bad) that played till after midnight and my wife called the bar to turn off their outdoor speakers since no on was there, they complied. My wife let the front desk know she was not happy with the noise issue. We received a call the next day, with no prompting, to let us know they had an equivalent room that faced the other direction. VERY HAPPY WIFE!!!

The next night we realized we didn't have any dish soap to clean baby bottles, so we called down to see where we could buy some. 5 minutes later someone was at the door with some dish soap. AWESOME!!!

Everyone I have encountered here has been so nice and helpful. Thank you for making this home away from home so positive.

We come to Lakeland to visit family and we will stay at the Hampton Inn from now on, unless something changes.

Keep up the great work,
Mark, Jaime, & Finley

  • Stayed: November 2013
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1  Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded December 2, 2013

Mark, Jaime & Finley,
Thank you all for staying with us. I am so proud to hear that our staff met and exceeded you needs. My sincere apologies about the noise coming from the bar. Good thing we were able to move you the next night. Knowing that we were able to make your stay almost as good as "home" is the ultimate compliment. We hope to see you again very soon.
Sincerely,
Quentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Lakeland-South Polk Parkway

Address: 3630 Lakeside Village Blvd, Lakeland, FL 33803-7950
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lakeland
#1 Business Hotel in Lakeland
#5 Family Hotel in Lakeland
Price Range: $170 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Lakeland-South Polk Parkway 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
WELCOME TO Hampton Inn & Suites Lakeland-South Polk Parkway A Destination Hotel in Lakeland, Florida Enjoy the sunny side of life at the Hampton Inn & Suites, a destination hotel in Lakeland, Florida. Our contemporary styled hotel offers a prime Lakeland address near local businesses and attractions and within easy driving distance to Orlando and Tampa. Enjoy the superior comfort of our executive-style rooms and suites and unsurpassed hospitality at our inviting hotel and meeting place in Central Florida Getaway Located off Polk Parkway inside Lakeside Village, our hotel is surrounded by shopping, dining, museums and popular attractions including the Detroit Tigers spring training camp at Tiger Town, Lakeland Civic Center, Florida Air Museum and the Frank Lloyd Wright Collection at Florida Southern. Enjoy a family adventure in Central Florida at the Lowry Park Zoo, Cypress Gardens Splash Island Water Park, SeaWorld Orlando and Disney World.Discover an ambiance of comfort and capability in our beautifully designed rooms and suites. Our spacious accommodations are finely appointed with modern furnishings, Cloud Nine bedding, work desks, granite vanities, and flat-screen HDTVs. Perfect for extended stays, our oversized suites feature refrigerators, microwaves and sofa beds. Whether you're an executive traveler or vacationer, you'll appreciate our modern luxuries, like complimentary hot breakfast, business center, meeting rooms, valet dry cleaning, convenience store and an outdoor swimming pool. Enjoy a workout in the fitness center and stay connected on the go with free high-speed wireless. ... more   less 
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Also Known As:
Hampton Inn And Suites Lakeland-South Polk Parkway
Hampton Inn & Suites Lakeland-South Polk Parkway Hotel Lakeland
Lakeland Hampton Inn

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