Went to norbys feb 2,2013 for a friends birthday. Seven of us were seated in a room with a low ceiling on plastic chairs. After fifteen minutes Jose took our drink orders. Brought six of the seven drinks. Asked for the last one. Waited 25 minutes for an iced tea. Other tables were being served their salads and rolls. Nothing to us. After almost 30 min he delivered our salads with the main course. Sent them back. Two medium well steaks came RAW. One person didn't received meatballs with their order. One never got her veggies. My husbands steak was bloody raw. The waiter never came to ask how our food was so we were stuck eating food not what/how we ordered. We finally asked for the owner. He came over, looked at the steaks and offered free deserts. We just wanted to leave. So they took two meals off the check. Will never go back there. The decor is disgusting the atmosphere is that of sitting in a cave and the food was pretty bad. Steaks were tender. But not cooked. Only choice is baked potato. So if you don't like baked potatoes don't waste your time. Not when you have Mannys right down the street where they make you feel wanted. Never again. Goodbye Norbys.