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“Improvements can't make up for disinterested staff”

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Westgate River Ranch Resort & Rodeo
Ranked #2 of 7 Hotels in Lake Wales
Fort Lauderdale, Florida
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Improvements can't make up for disinterested staff”
Reviewed October 20, 2013 via mobile

We have stayed at River Ranch many times in our camper but decided to spend the weekend at the hotel this time. The improvements in the resort are very visible but were clearly done in a hurry without much attention to detail. The gate around the bungee jumper attraction would not shut and the fence already had pieces coming off of it. In the renovated room, our mattress had a large dip in the middle, the new curtains hung over the air conditioner and the new towel ring in the bathroom was coming off the wall. There were multiple places on the floor with paint splatters too. Workmanship aside, the alarm clock wasn't plugged in and I had to move the night stand to plug it in and there were cobwebs in the light fixtures between the beds. The new adventure park is a great addition to the facilities but we were shocked to discover that it isn't open at all on Sunday. And there is virtually no signage to direct you to where to buy tickets or sign waivers. The employees were generally disinterested and did not provide anything beyond the minimal amount of information and appeared to work at their own pace even when lines were very long. The quality of food and service in the restaurant has declined as well. Overall, it is a fun place but we won't stay in the hotel again.

  • Stayed October 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank flamommy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate River Ranch Resort & Rodeo, responded to this review, October 21, 2013
Thank you for being a frequent guest of Westgate River Ranch. We appreciate having you and we appreciate your taking the time to write your review. As you have mentioned, we are in the process of upgrading and making improvements to our resort so you and your family can experience an even more fun-filled vacation. I apologize about any inconvenience you have encountered during this transition. Our goal is mainly to please guests and owners such as yourself. We look forward to having you stay here again so you can experience all the great changes we have made.

Josie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate River Ranch Resort & Rodeo

Property: Westgate River Ranch Resort & Rodeo
Address: 3200 River Ranch Blvd, Lake Wales, FL 33867-1201
Location: United States > Florida > Central Florida > Lake Wales
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Lake Wales
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate River Ranch Resort & Rodeo 3.5*
Number of rooms: 152
Official Description (provided by the hotel):
Nestled on 1,700 beautiful acres in Central Florida and just an hour from Orlando, Westgate River Ranch provides fun and adventure for the entire family! The perfect backdrop for your vacation getaway, Westgate River Ranch boasts Western-themed accommodations, an abundance of recreational activities, and unique opportunities for families and friends to spend quality time with each other. The wide range of recreational activities at Westgate River Ranch include horseback riding, nature hikes, fishing, swimming, boating, airboat and swamp buggy rides, trap and skeet shooting, hayrides, cookouts, a petting farm and more! ... more   less 
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Also Known As:
Westgate River Ranch Hotel Lake Wales
Westgate River Hotel
Hotel Westgate River

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