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“Great service and a comfortable room”

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Holiday Inn Express Lake Wales N - Winter Haven
Ranked #1 of 7 Hotels in Lake Wales
Certificate of Excellence
Lutz, Florida, United States
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great service and a comfortable room”
5 of 5 bubbles Reviewed May 7, 2013

A very affordable hotel in a good location. You will not find a more comfortable bed! Beth and her staff are just great - the best in service, always with a smile and a helping hand. They are always there to make sure our stay is perfect!

And - don't forget the cinnamon rolls at breakfast!!!!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth O, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review, May 13, 2013
Mark,
We appreciate your continued patronage of the hotel, and are always glad to see you. We appreciate your loyalty, and hope to continue to work with you for years to come. Thank you for taking the time to share your comments with us, as the entire staff loves to hear from our guests. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    143
    54
    14
    6
    2
See reviews for
110
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28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Italian first
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  • Portuguese first
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  • Swedish first
  • Any
English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

I and several friends stayed at the hotel as part of a long awaited school reunion. Except for the night manager, EVERYONE else was way over the top with their customer service and smiles. The breakfast buffet is wonderful and the gentleman in charge of it is phenomenal. I will stay again-but will do my best to steer clear Mr. Grumpy, the night manager.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mjhamilton3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth O, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review, May 13, 2013
mjhamilton3,

I appreciate you taking the time to share your comments with us. I have shared your comments with the staff, as we value your feedback. I have also addressed "Mr. Grumpy" and would like to apologize to you on his behalf. Clearly, we missed the mark on this one, and hope you will stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed April 14, 2013

Great place!
0 of us stayed there when we returned from Bahamas and went to Sun and Fun Air Show!
Great rooms,,, very quiet!
Great breakfast on the morning! Maryanne the desk clerk the night we checked in was very very helpful ! Delightful attitude , big smile,, and recommended a great place for dinner !
She needs to train the morning desk clerk! He was a bit slow!
We would stay here agin ,,,, For Sure!
Very nice place, great location and great people,,,,Thanks again Maryanne!!!!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank btakagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth O, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review, May 13, 2013
btakagi,

On behalf of myself and my staff, I would like to thank you for taking the time to share your comments with us. It is so helpful to us all when our guests share their experiences with us, as it helps us to improve our service and quality. Maryanne has been with us for some time, and I am glad that she was able to make an impression. I hope that you will consider us again if you are ever in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 12, 2013

Stayed at the Holiday Inn Express on the outskirts of Lake Wales during a visit last week. It was comfortable, clean, affordable and convenient. The service staff was helpful. The internet in-room wifi service was speedy. lThe room size was comfortable, not too cramped. The free breakfast was ok and the coffee was pretty good. Nothing fancy, but just fine. We would stay there again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank epkaolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

This is our 3rd time staying here in the last 9 months...visiting family & theme parks. The staff is awesome! Same employees every time & just as helpful each time. Breakfast is great. Great bargain for a family of 4. Close to Legoland. Our first time here Mary Ann went out of her way to get our family out of a smoking room I had accidentally booked. This time Sean was wonderful & was able to get us checked in almost 4 hrs early with hotel booked solid. Much appreciated after being on the road for 15 hours!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olemsgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

The hotel is 5 years old and looks as if it was just opened. Everything is pristine - walls, doors, fixtures, heating, cooling, linens, and staff. They take care of their property and offer a great stay.

Room Tip: None - all sides seem to be excellent.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mcaslan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

My husband and I stayed here with the rest of our friends for a wedding this past weekend. I tend to like Holiday Inn Express hotels for their comfort and continuity of service. I can truly say this one exceeded even my high expectations! The hotel was booked and we could see the staff was very busy but they were incredibly accomodating to the entire group in any way possible.

The room was perfect. Clean and ready when we checked in early on Friday. The bed was AMAZING. Bathroom was clean and up-to-date. The refrigerator and microwave in the room was also a plus. The staff was so accomodating; the next morning, I could see how busy the receptionist was but I stopped and asked her what type of bed was in our room because it was so comfortable. She said she didn't know but she would call the maintance man and find out for me. Later in the afternoon when I was walking by, the receptionist stopped me and told me the name (Serta Perfect Sleeper).

As busy as the hotel was, everyone was incredibly accomodating and friendly, it truly made our experience fantastic- even allowing the boys (aka the groomsmen) to change the sign at the front from "Welcome Betancourt Wedding" to "Welcome Betancourt Funeral." (Boys will be boys even if they are in their 30s with kids!)

Room Tip: Anything you need, just ask- they will take care of it for you.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Love2Go80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lake Wales N - Winter Haven

Property: Holiday Inn Express Lake Wales N - Winter Haven
Address: 2953 Ridge Way, Lake Wales, FL 33859-6805
Phone Number:
Location: United States > Florida > Central Florida > Lake Wales
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Lake Wales
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lake Wales N - Winter Haven 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Express - Lake Wales is a brand new 82 room, interior entrance, hotel that offers a hassle-free guest experience, that will make you feel like you are visiting home instead of being on the road. ... more   less 
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Also Known As:
Holiday Inn Express Lake Wales n - Winter Haven Hotel Lake Wales

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