The Staff made it all Excellent! "Alona" first on the phone, got things straightened out when the Conference I was attending could not be found in the system. "Toni" then stepped in on the phone to make certain all was taken care of for the Conference reservations. "Amanda" the Manger was terrific with everything. "Da'Niqua" spent a great deal of time with me on the phone thereafter and coordinated several of my requests. In-person after I arrived Da'Niqua also handled several questions - she was FABULOUS. Alona was also on the desk the 2nd day I was there and assisted with her usual friendly, professional mannerisms. Both Da'Niqua and Alona deserve very special attention for their professionalism as does Amanda for her general attention. "Paula" in the Breakfast area was of the highest, most friendly and accommodating quality that I have personally ever witnessed a server to be! I was thrilled to give her daily gratuities of 30+%. The chef was great, I wish I could have her name on hand at this minute. She was so full of pleasantness and attention-to-detail; making certain the water was replenished regularly in the conference room and other tasks. VERY Professional, nice and her professional appearance in her chef jacket was immaculate! In short, ALL of these woman rose above and beyond the general call of duty for the highest caliber of professionalism and should be recognized for such. Even the housekeeping staff were friendly in the halls and appeared to be busy at all times. You all are VERY Fortunate to have such a terrific staff in general that all appear to be working as a great team! Most often there is always at least one or two staff that diminish the greatness of others. I did not see any of this within my 2 day stay at this hotel and that in and of itself is remarkable. Please value your staff with appropriate recognition, a financial increase and lots of kudos...they deserve it!!! I have already highly recommended this hotel for future Conferences.
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- Also Known As:
- Hilton Garden Inn Lake Mary Hotel Lake Mary
- Hilton Lake Mary
- Lake Mary Hilton