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“Bad need of Customer Service training”

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Hampton Inn & Suites Lake Mary at Colonial TownPark
Ranked #1 of 12 Hotels in Lake Mary
Certificate of Excellence
Boca Raton, Floirda
Level 6 Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Bad need of Customer Service training”
Reviewed May 16, 2014 via mobile

It's nice to be able to walk to some restaurants and shops but this establishment leaves a lot to be desired. It is in dire need of updating (rooms are somewhat shabby). The front desk staff really needs additional training. Also, the businesses in the area don't even know the place exists. We expected a lot more from a Hilton chain hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sascha07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanWaldron, Manager at Hampton Inn & Suites Lake Mary at Colonial TownPark, responded to this review, June 2, 2014
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Hampton Inn and Suites Lake Mary. I apologize that our staff did not meet your standards of customer service. If you would like to reach out to me and let me know specifically what they could have done to help you, I will be happy to discuss the situation with you.
In the meantime, we recently replaced all of our mattresses and we will be installing all new carpeting in our guests rooms very soon. I hope that you give us the opportunity to show you how great our staff can be!
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689 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
Miami, FL
Level 4 Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 14, 2014

I stayed there with my son's soccer team and it was wonderful. Many shops and restaurants nearby and a Publix around the corner! The hotel itself is nice and clean...what you expect from a Hampton Inn. I would stay here again!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CMG_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanWaldron, Manager at Hampton Inn & Suites Lake Mary at Colonial TownPark, responded to this review, June 2, 2014
Thank you for your great review of the Hampton Inn and Suites Lake Mary! We love hosting soccer teams on tournament weekends! I am very happy to hear that you enjoyed your stay, I hope we can see you again the next time you play in Seminole county!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
akron, oh
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2014

We stayed for one night on our way back home from Orlando. We had two rooms for four adults and everything was excellent. We got in around 9pm. That staff was courteous and helpful. The pool was a little chilly, but the spa was wonderful after a long day. Everything was clean, breakfast was good, and towels were plentiful. I realized after we checked out that I left my phone charger behind. I contacted them, and they mailed it to me! Couldn't be happier with our stay.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank vaca5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanWaldron, Manager at Hampton Inn & Suites Lake Mary at Colonial TownPark, responded to this review, May 6, 2014
Thank you for taking the time to provide us with your wonderful review of the Hampton Inn and Suites Lake Mary! I am very happy to hear that our staff went above and beyond to ensure that you enjoyed your stay with us. Glad to hear that your charger made it home safely! Please keep us in mind the next time you are in Lake Mary!
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Kinnelon, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2014

Accommodations were great. Hotel location was very convienient for our needs and the surrounding area was nicely maintained and clean. Also, there were numerous shops and restaurants all within a very short drive. The bed was very comfortable, A/C worked great, very quiet and kept the temperature of the room at a comfortable level. Lobby area was also very nice and cozy.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Rosemarie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanWaldron, Manager at Hampton Inn & Suites Lake Mary at Colonial TownPark, responded to this review, May 6, 2014
Thank you for taking the time to provide us with your great review of the Hampton Inn and Suites Lake Mary! I am very happy to hear that you enjoyed our accommodations during your stay. We strive to provide a comfortable room and a friendly smile for all of our guests. It sounds like we were successful during your stay! I hope you stay with us again the next time you are in Lake Mary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Travelers Rest, United States
Level 5 Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 29, 2014

Business brings me to Lake Mary, Fl on a fairly frequent basis. My second home there is the Hampton Inn and Suites. Friendly staff, clean and comfortable rooms and I am able to depend on Hampton for a nice hot breakfast and fast Internet connections in the public areas as well as in my room.

  • Stayed April 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Bonnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanWaldron, Manager at Hampton Inn & Suites Lake Mary at Colonial TownPark, responded to this review, May 6, 2014
Thank you for your awesome review of the Hampton Inn and Suites Lake Mary! I am pleased to hear that we exceeded your expectations of service! Our staff takes tremendous pride in creating a friendly, comfortable atmosphere where our guests feel at home. I hope you have the opportunity to visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2014

We had a great time staying at this Hampton in Lake Mary. The hotel staff was courteous and helped us with two out of the box requests: Pack and play and storing our carseat for several hours. The lobby is very clean and new and breakfast was very organized and well stocked. If we do come back to this area, we will definitely stay at this Hilton property again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Mariela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanWaldron, Manager at Hampton Inn & Suites Lake Mary at Colonial TownPark, responded to this review, May 6, 2014
Thank you for your wonderful review of the Hampton Inn and Suites Lake Mary. We strive to provide all of our guests 3 things. A comfortable room, a safe environment, and a friendly staff. It sounds like you enjoyed all three during your stay! I look forward to seeing you again the next time you are in Lake Mary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Effingham, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2014

I really enjoyed my stay at Hampton Inn..The staff was wonderful!!!!!!I felt comfortable to ask any employee any questions and they would answer with a smile..I would recommend this hotel to my family and friends..

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Ardianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanWaldron, Manager at Hampton Inn & Suites Lake Mary at Colonial TownPark, responded to this review, April 23, 2014
Thank you for taking the time to provide your review of your recent stay at the Hampton Inn and Suites Lake Mary! I am so happy that you felt at home during your visit! Our staff truly takes customer service seriously, and it is wonderful to hear that you were able to connect with everyone you met! We are looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Lake Mary at Colonial TownPark

Property: Hampton Inn & Suites Lake Mary at Colonial TownPark
Address: 850 Village Oak Ln, Lake Mary, FL 32746-4766
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lake Mary
#1 Business Hotel in Lake Mary
#3 Family Hotel in Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Lake Mary at Colonial TownPark 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Experience the best of both worlds from our quiet Hampton Inn & Suites Lake Mary at Colonial Townpark. Our hotel is located in Lake Mary, FL, off Interstate 4. Walk to shops, restaurants and a movie theater in the adjacent retail center and find high-tech companies nearby.Our five-story hotel is 30 minutes from Orlando's Walt Disney World® and Universal® theme parks and 45 minutes from Daytona beaches and Daytona 500 racing. Treat the family to a sporting game at Amway Center or a day at the Central Florida Zoo. Discover boating and fishing at area lakes and golf courses near our hotel in Lake Mary, FL.Start your work or sightseeing day right with Hampton's free hot breakfast each morning. Relax and refresh on one of our Lake Mary, FL hotel's comfortable king- or queen-sized beds. Each of our 130 guest rooms and suites is equipped with free WiFi, a 32-inch HDTV, microwave and mini-refrigerator. Upgrade to a Studio Suite for more room, a sofa bed, wet bar and DVD player. Plan tomorrow's activities while reclining on your bed using our convenient lap desk.Enjoy the comforts of home and friendly service at our Lake Mary, FL hotel. ... more   less 
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Also Known As:
Hampton Inn And Suites Lake Mary At Colonial Townpark
Hampton Inn & Suites Lake Mary At Colonial Townpark Hotel Lake Mary
Hampton Inn Lake Mary
Lake Mary Hampton Inn

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