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“Avoid Room 217”

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Residence Inn Orlando Lake Mary
Ranked #4 of 12 Hotels in Lake Mary
Certificate of Excellence
Reviewed June 4, 2013

Avoid Room 217 if you stay here. There is a hotel uplight immediately in front of the window which casts "daylight" into your room from about 8pm -6:30am. It is also located immediately next to the staff laundry facility; this starts at 8am. Or maybe avoid all odd numbered room on 2nd floor.

I kept waking up every 2 hours because my body thought it was sunlight from behind the curtain. I woke up with a headache. The room has blackout curtains but to get the light out you must prop something against the curtain (laundry basket with gym bag on top). However, light shines out from the top. The curtain set in the living area cannot be sufficiently closed as the HVAC return is located adjacent and air suction does not allow. The problem in the bedroom can be corrected with a wood valance that would surround the top of the curtains. In the room you can clearly hear the "whirring" of the washers in the staff laundry area. It was only during business hours. I've stayed about 30 nights in hotels in 2013 and never had this issue before. It was like when Kramer on Seinfeld had the chicken shop move in next door!

All the good stuff people say is true. Elevators were quick, breakfast is above average, place is newer, room is updated, and more. I liked that there were two TV's and the TV was visible from the desk. Also, the traveler in means loves having a channel guide right by the remote- thank you. It has 4 HBO in the room.

The grout in this room needed cleaning and carpet had several dark stains. Other than the living daylights and ruined circadian rhythms I would warn people when recommending this hotel.

I'm a business traveler and platinum member. Although five minutes from my home, I stayed here since my AC at home went out last night and it was 89 in my house. I spoke about this to the GM and he said he'd look into it. He seemed sincere but didn't make it right.

Room Tip: Avoid odd numbers on 2nd floor, hotel lights shine in room all night!
  • Stayed: June 2013, traveled with family
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Thank UofLtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded June 13, 2013

Please accept our apologies; we strive to ensure all of our guests stay is enjoyable and appreciate the feedback. We apologize for the inconvenience you experienced and we will be discussing these particular concerns you have mentioned to address any operational issues. Thank you for being a loyal member to Marriott and hope you will stay again with us in the future.

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Reviews (246)
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148 - 154 of 246 reviews

Reviewed May 31, 2013

Very well maintained property. Excellent customer service all around. Kim from Maintenance was wonderful. We had our dog with us and all of the staff welcomed our little one with open arms. Breakfast was adequate. Pool was clean. Overall, our stay was excellent and I would highly recommend this property.

  • Stayed: May 2013, traveled on business
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Thank andrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded June 6, 2013

We are happy you enjoyed your stay with us! Thank you for sharing your comments and for taking the time to recognize our associate Kim who went above and beyond. We hope to see you back again soon!

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Reviewed May 30, 2013

This was my first time staying a a Residence Inn and was very please. The person that helped me make my reservation was very nice. Once I got to the hotel, I was very happy with it. The property was newer and the room was much nicer than I expected. The staff onsite was very friendly. The breakfast buffet was great had a nice variety of foods. No complaints. I will definitely stay here again.

  • Stayed: May 2013, traveled with family
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Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded June 6, 2013

Thank you for taking the time to share your experience regarding your first time stay with us. I am pleased that you had an enjoyable stay and that the staff took excellent care of you. I will be sure to share your comments regarding the Front Desk associate who booked your stay with us and the team. We hope to see you again soon!

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Reviewed May 28, 2013

The rooms were fine, the location was great, but what really stood out was the desire to serve! The hotel opened there breakfast an hour early on a Saturday to accomodate our group, which had an early event. They helped with numerous special requests.
The lobby of this hotel is very nice, with several separate semi-private nooks with their own tv's, and an outdoor lobby as well. Love it!

  • Stayed: May 2013, traveled with friends
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Thank keith h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 30, 2013

Thank you for sharing your thoughts about our property and we are so happy to hear the great comments about our staff and how we met all of your requests during your stay with us. We look forward to welcoming you home again soon.

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Reviewed May 27, 2013

This hotel is fairly new,maintained well.Lobby area is small,with a large area to enjoy your complimentry breakfast.It is served 6 am to 9 am mon thru fri( weekends 7am to 10 am)The only reason I am sharing the times,is that the 2 ladies who were maintaining the area,must have had a stop watch! They closed the area at exactly 901am!This was pretty dramatic,as a young family with a baby,had just gotten there about 5 minutes before they closed the area to guests.My suggesting would be,for the ladies to make an annoucement before pulling the door shut.Now,I say they closed the area to guests,well,in approx.5 minutes,housekeeping staff,including a blonde hair female who looked like a part of the management team,came walking thru the dining area.Next,they were seen behind the frosted glass doors that had been closed to paying guests.Now,I don't begrude the staff enjoying the breakfast,in fact the hotel should receive compliments for treating their staff with dignity,however,they probably should acess the area in another manner.This would diffuse the negative feeling that the family who was denied acess after 5minutes of arrival.Is it a big deal?Sure it is! Yes its complimentry,but you better believe that they have factored this into the nightly rate.The rooms are graciously appointed.One bedroom suite is very comfortable.Houskeeping was attentive except one day Sat.,when the nice touches were not done.Thinking the regular housekeeper was off.Do not accept room121.Its the last room on the bottom floor.You will kept awake from people using the exit door,plus there is a water pipe on the wall that you will hear water running all night!They graciously relocated us upon request.The pool area is beautiful,includes a sitting area with a gas grill and a fire pitt. Ok for guests who want a no smoking hotel,this is not your place.They do allow smoking outside in the sitting atea(hotel has sign they are smoke free,however they provide ash trays in this area)Most of the guests were respectfull,and smoked in this atea only.Overall a very nice hotel,that goes the extra mile for their guests( gives you dishwashing liquid,paper towels and the kitchen is completly stocked!)Would stay here again.

  • Stayed: May 2013
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Thank dem7800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 30, 2013

Please accept our apologies; we strive to honor all guest requests to ensure your stay is enjoyable and appreciate the feedback. Thank you for rating our hotel as excellent and we have discussed these particular concerns you have mentioned with the staff to address any operational issues.

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Reviewed May 20, 2013

I would highly recommend this hotel. The staff is very professional, and is very helpful. The rooms were large with a great modern kitchen. The bedding was extremely comfortable. This hotel is very family friendly, and accommodates large groups very well. The hot breakfast was excellent, and free parking/free wi-fi saves you $$.

  • Stayed: May 2013, traveled with family
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Thank tjl3909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 23, 2013

Thank you for staying with us and for taking the time to share your comments. We look forward to welcoming you home again soon!

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Reviewed May 16, 2013

We drove up after work to check out the area. The suite was exactly that: sweet. The one-bedroom was fresh and clean. We really appreciated the hot breakfast both mornings; although busy, the staff makes sure that everyone's needs are met.

  • Stayed: November 2012, traveled with family
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Thank Elizabeth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 23, 2013

Thank you staying with us! We are happy you enjoyed you room and our hot breakfast. We look for forward to seeing you again soon.

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Additional Information about Residence Inn Orlando Lake Mary

Address: 825 Heathrow Park Ln, Lake Mary, FL 32746-5612
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lake Mary
#2 Romantic Hotel in Lake Mary
#6 Business Hotel in Lake Mary
Price Range: $166 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Orlando Lake Mary 3*
Number of rooms: 119
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Also Known As:
Residence Inn Orlando/Lake Mary Hotel Lake Mary

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