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“Excellent hotel”

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Residence Inn Orlando Lake Mary
Ranked #4 of 12 Hotels in Lake Mary
Certificate of Excellence
Reviewed May 27, 2013

This hotel is fairly new,maintained well.Lobby area is small,with a large area to enjoy your complimentry breakfast.It is served 6 am to 9 am mon thru fri( weekends 7am to 10 am)The only reason I am sharing the times,is that the 2 ladies who were maintaining the area,must have had a stop watch! They closed the area at exactly 901am!This was pretty dramatic,as a young family with a baby,had just gotten there about 5 minutes before they closed the area to guests.My suggesting would be,for the ladies to make an annoucement before pulling the door shut.Now,I say they closed the area to guests,well,in approx.5 minutes,housekeeping staff,including a blonde hair female who looked like a part of the management team,came walking thru the dining area.Next,they were seen behind the frosted glass doors that had been closed to paying guests.Now,I don't begrude the staff enjoying the breakfast,in fact the hotel should receive compliments for treating their staff with dignity,however,they probably should acess the area in another manner.This would diffuse the negative feeling that the family who was denied acess after 5minutes of arrival.Is it a big deal?Sure it is! Yes its complimentry,but you better believe that they have factored this into the nightly rate.The rooms are graciously appointed.One bedroom suite is very comfortable.Houskeeping was attentive except one day Sat.,when the nice touches were not done.Thinking the regular housekeeper was off.Do not accept room121.Its the last room on the bottom floor.You will kept awake from people using the exit door,plus there is a water pipe on the wall that you will hear water running all night!They graciously relocated us upon request.The pool area is beautiful,includes a sitting area with a gas grill and a fire pitt. Ok for guests who want a no smoking hotel,this is not your place.They do allow smoking outside in the sitting atea(hotel has sign they are smoke free,however they provide ash trays in this area)Most of the guests were respectfull,and smoked in this atea only.Overall a very nice hotel,that goes the extra mile for their guests( gives you dishwashing liquid,paper towels and the kitchen is completly stocked!)Would stay here again.

  • Stayed: May 2013
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Thank dem7800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 30, 2013

Please accept our apologies; we strive to honor all guest requests to ensure your stay is enjoyable and appreciate the feedback. Thank you for rating our hotel as excellent and we have discussed these particular concerns you have mentioned with the staff to address any operational issues.

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157 - 163 of 251 reviews

Reviewed May 20, 2013

I would highly recommend this hotel. The staff is very professional, and is very helpful. The rooms were large with a great modern kitchen. The bedding was extremely comfortable. This hotel is very family friendly, and accommodates large groups very well. The hot breakfast was excellent, and free parking/free wi-fi saves you $$.

  • Stayed: May 2013, traveled with family
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Thank tjl3909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 23, 2013

Thank you for staying with us and for taking the time to share your comments. We look forward to welcoming you home again soon!

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Reviewed May 16, 2013

We drove up after work to check out the area. The suite was exactly that: sweet. The one-bedroom was fresh and clean. We really appreciated the hot breakfast both mornings; although busy, the staff makes sure that everyone's needs are met.

  • Stayed: November 2012, traveled with family
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Thank Elizabeth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 23, 2013

Thank you staying with us! We are happy you enjoyed you room and our hot breakfast. We look for forward to seeing you again soon.

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Reviewed May 7, 2013

Bit tardy with this review, stayed here on a Thursday night prior to checking into Hard Rock Hotel Universal Orlando for a 3 night stay President's Weekend stay. Room was perfect for our family. Over-sized bathroom area. Very comfortable bedding. Everything was in great shape and very clean.

Wonderful breakfast with tons of choices. Always love the real plates and silverware available at most Residence Inns. This stay was an A+ for our family. I highly recommend this property.

  • Stayed: February 2013, traveled with family
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2  Thank abcjjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 9, 2013

Thank you for staying with us and for taking the time to share your comments. We look forward to welcoming you home again soon!

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Reviewed May 7, 2013

This one bedroom suite cost less then a single room hotel on the same block. Full size refrigerator, microwave, dishwasher, etc. The best thing for a family of three or four! Throw in the free breakfast on the weekends and you can't ask for more.

  • Stayed: April 2013, traveled with family
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Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded May 9, 2013

Thank you for staying with us and for taking the time to share your comments. We look forward to welcoming you home again soon!

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Reviewed April 15, 2013

I'm here for business often, and this is always a dependable stop. Even compared to other Residence Inns, which I stay at a lot, this one is a step above the rest.

Clean rooms, everything is up-to-date, free breakfast, and free drinks after work. The staff here is wonderful, and will go out of their way to help you with anything you need. There are plenty of restaurants and bars nearby too. I ended up at the Marriott across the parking lot for after work happy hour a few times, and got a discount with my room key.

This is one of the few places I've stayed, and left without one negative thing to say. Great hotel!

Room Tip: Save money by hitting up the nearby grocery store, to stock up your fridge.
See more room tips
  • Stayed: September 2012, traveled on business
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Thank 165,165,789,491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded April 18, 2013

We are pleased to be your favorite hotel when you travel to the Lake Mary area. Thank you for sharing your comments and tips about our property and area. We look forward to welcoming you home again soon.

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Reviewed April 9, 2013

We have relatives in Lake County, near Orlando, and Lake Mary offers better options. We have stayed at the Marriott previously. Last week we tried the Residence Inn next door and were very pleased. We reserved a 2 bed/2 bath suite, providing plenty of space for our group. Everyone we encountered here was pleasant, friendly, and professional. The hotel is a very clean and comfortable. I also appreciate the nearby Publix and dining options. This hotel is now my first choice in the area.

  • Stayed: April 2013, traveled with family
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Thank janiceq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded April 11, 2013

We are pleased you enjoyed your stay with us and that we are now your first choice for lodging in Lake Mary. Thank you for sharing your comments and we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Orlando Lake Mary

Address: 825 Heathrow Park Ln, Lake Mary, FL 32746-5612
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lake Mary
#2 Romantic Hotel in Lake Mary
#6 Business Hotel in Lake Mary
Price Range: $221 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Orlando Lake Mary 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Residence Inn Orlando/Lake Mary Hotel Lake Mary

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