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“Excellent hotel choice with superior service”

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Residence Inn Orlando Lake Mary
Ranked #5 of 12 Hotels in Lake Mary
Certificate of Excellence
Goldsboro, North Carolina
Level 6 Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Excellent hotel choice with superior service”
Reviewed January 3, 2013

I stayed overnight in this hotel to catch an early morning flight from the Sanford/Orlando airport. This hotel is tucked away from the highway but is an amazing facility with a superior staff to accommodate your needs. There are a number of restaurants, grocery stores and other shopping opportunities very close to the hotel. I was amazed how complete the room was and thought I could have lived in this room for some time. I highly recommend this facility whether you need overnight or long term accommodations. Was very appreciative of the free morning shuttle to the airport the morning of my flight! 1st class service! If I am ever in the area again, this will be on the top of my list. Thanks for a great visit!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this review, January 10, 2013
Thank you for staying with us and for sharing your comments. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Orlando, Florida
Level 6 Contributor
166 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed December 27, 2012

Above all this hotel has all the perfect conditions abs services to be outstanding. Clean rooms, good happy hour, ok snacks, acceptable breakfast. Also great location and a general manager that actually us there very early and leaves late. On the other hand, the operations manager lacks professional customer service and shows favoritism toward some customers breaking hotel policies and underestimating top tier guests. During happy hour beer is to be consumed at the dining area. No one is to take pitchers to room, but for her some can and others can't. I was one that was denied taking a pitcher to the room , when I experienced in 2 different occasions the exceptions. The housekeeping supervisor was not an exception. I asked her for some information and promised to get it to my suite and I'm still waiting. So if careless management doesn't bother you this is the p,ace to stay.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoctorEd711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this review, January 3, 2013
Thank you for sharing your comments regarding your stay. Per our previous conversation, I have addressed your concerns with the team to ensure all policies are applied equally and that guests requests are responded to in a timely fashion. Please accept my apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tea, South Dakota
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 25, 2012

Checked in late before catching our flight out of Sanford. Friendly staff, very clean. Very nice design. Suites were large. Kitchens were bigger than older Inn's. The appliances were nicer too.

We had to catch an early flight out. McDonald's nearby is 24 hour. However, no gas stations real close. So budget a few extra minutes before returning your rental car.

Will definitely return.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Airbosstwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this review, January 3, 2013
Thank you for sharing your comments regarding your stay, we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Level 6 Contributor
539 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 442 helpful votes
Reviewed December 15, 2012

This might be the third review I have written on this hotel; that's because I love it and stay here quite often. I have said it all before, but will reiterate: wonderful staff (all of them I have come in contact with), super clean, comfy, fully-equipped rooms, delicious breakfast (very clean and tidy breakfast area), and they also have dinners during the week. It's all good.

Now one thing I never mentioned before that I also love is that this hotel has the hook-ups for electric cars! Right outside the back door, there are 4 or 5 reserved spaces where you can charge your electric car. How cool is that? While I don't have an electric car, I do appreciate the environmental aspect of this feature and appreciate that the hotel offers this. I also noticed that the city of Sanford has those hook-ups in their downtown area.

Oh, there's all the usual stuff: good free wi-fi, plenty of free parking. The hotel is kind of in a corporate business area (pretty area right off of I-4), and there are several shops, restaurants, a movie theatre, and a grocery store within walking distance (about a block or two away).

I'll be back -- soon!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank tczig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this review, December 20, 2012
Thank you for your repeat business and for taking the time to share your experience. I am pleased you enjoy staying with us.

We offer two car charging stations and are part of the ChargePoint Network. The best part is you can charge your car for free!

We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 14, 2012 via mobile

When I asked the staff to turn down the trundle bed, they refused. This is unacceptable. At a bare minimum, a hotel should provide basic service requests relating to the bed.

I have never had a service request refused at any other hotel, ever, in forty years of hotel travel.

This is an otherwise average business-class hotel. But the service failure is a fatal flaw.

Stayed December 2012, traveled with family
Helpful?
Thank T N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this review, January 3, 2013
Please accept our apologies, we strive to honor all guest requests to ensure your stay is enjoyable. We have discussed this particular concern with the staff to address any operational issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Level 4 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 10, 2012

This was an extremely comfortable hotel that we booked last minute to avoid an exhausting 3-hour drive home. We are more than satisfied! The staff was courteous and attentive. The room was spotless, spacious and very well designed! We LOVED the high ceilings! Morning breakfast was delicious and wi-fi was fast! We certainly will not hesitate to return if we are ever in the area!

Room Tip: I can't speak for rooms on other floors, but our ground-floor room had HIGH ceilings! LOVED IT!
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRiggs888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this review, December 13, 2012
We are pleased you found your stay relaxing and a good place to rest before your 3 hour drive. Due to the hotels design our first floor guest room ceilings are a little higher, at 12 feet, then floors 2 - 6, which are still a spacious 9 feet in height.
Thank you for staying with us and sharing your comments, we look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, Illinois
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed November 30, 2012

My family of 3 spent a night at the Residence Inn Orlando Lake Mary hotel. We travel frequently, and I think that this was the cleanest and nicest Residence Inn we've stayed in. Everything was efficiently and professionally handled in a friendly manner. If you're looking for a well-appointed room with plenty of space for your family while visiting the Orlando area, I would highly recommend this hotel. We were within 30-40 minutes of all the attractions.

Amenities galore...well-equipped kitchen, over-sized glass shower, very comfortable beds, sofabed for the kids, large flat-screen TV, swimming pool/hot tub surrounded by a large patio/veranda that included sofas and a grill, large breakfast area with plenty of warm/cold/healthy options to please everyone in the family, two computers for checking e-mail. There is also an exercise facility.

I am a travel agent and would not hesitate to recommend this hotel to clients traveling with families to the Orlando area. I was very impressed with the Residence Inn Orlando Lake Mary.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniferW2430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this review, December 6, 2012
Thank your sharing your comments. We are happy you enjoyed your stay and that you would recommned us to your clients! Come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Orlando Lake Mary

Property: Residence Inn Orlando Lake Mary
Address: 825 Heathrow Park Ln, Lake Mary, FL 32746-5612
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lake Mary
#2 Romantic Hotel in Lake Mary
#6 Business Hotel in Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Orlando Lake Mary 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Residence Inn Orlando/Lake Mary Hotel Lake Mary

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