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“Family vacation in Orlando area--great place to stay!”

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Residence Inn Orlando Lake Mary
Ranked #4 of 12 Hotels in Lake Mary
Certificate of Excellence
Reviewed November 30, 2012

My family of 3 spent a night at the Residence Inn Orlando Lake Mary hotel. We travel frequently, and I think that this was the cleanest and nicest Residence Inn we've stayed in. Everything was efficiently and professionally handled in a friendly manner. If you're looking for a well-appointed room with plenty of space for your family while visiting the Orlando area, I would highly recommend this hotel. We were within 30-40 minutes of all the attractions.

Amenities galore...well-equipped kitchen, over-sized glass shower, very comfortable beds, sofabed for the kids, large flat-screen TV, swimming pool/hot tub surrounded by a large patio/veranda that included sofas and a grill, large breakfast area with plenty of warm/cold/healthy options to please everyone in the family, two computers for checking e-mail. There is also an exercise facility.

I am a travel agent and would not hesitate to recommend this hotel to clients traveling with families to the Orlando area. I was very impressed with the Residence Inn Orlando Lake Mary.

  • Stayed: November 2012, traveled with family
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Thank JenniferW2430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded December 6, 2012

Thank your sharing your comments. We are happy you enjoyed your stay and that you would recommned us to your clients! Come back and visit us again soon.

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176 - 182 of 246 reviews

Reviewed November 16, 2012

We are Silver Rewards Members with Marriott. We made reservations at this location because of the low Federal Rate advertised on Marriotts website. We arrived Nov. 11, 2012 for a (4) night stay. When we woke up the next morning and checked our bank account we noticed a hold on our account for $430.00 instead of the $341.88 listed on our confirmation sheet. I ask to speak to the Manager..He listened and quickly without any thought said, "That is our policy! That is our minimum hold amount. I explained that the $77.00 nightly rate was already $85.47 w/tax..This now brings it to a nightly rate of $107.50 with the EXTRA $22.03 per night holding rate placed on our card..I then ask how they could hold more than the contracted amount on my confirmation paper against our wishes..We explained we didn't want the phone cut on and we certainly wouldn't be using the "Little Market area. He had a nasty attitude and said, "Nothing I can do about it! I will not ever make a reservation this way again..I will prepay and that will be the end of it! ****Residence Inn Guests Beware Of This*** We called Customer Care and they did nothing more that enforce their undisclosed prior to check in tactic..They did say it was on the wall somewhere at check-in..What about telling us before we committ................

  • Stayed: November 2012, traveled with family
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1  Thank lrrewardsmember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded November 22, 2012

As is standard industry practice we do place a hold on the card presented at check-in for the full amount of room and tax. In addition, we do place a hold of $20 per day to allow for room charging of phone calls, Market items and dinner delivery. This practice is fairly standard across the hotel industry and takes place at all Marriott properties. The additonal funds are released back 3 to 5 business days after departure, provided they are not used.

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Reviewed November 11, 2012

We were looking for a residence in on this business trip due to temporary dietary restrictions that prevented eating out. The Residence Inn was perfect for us. The room was very clean and quiet. We don't usually eat in when we travel, but the kitchen had everything we needed ... larger refrigerator/freezer, a two burner stove, micowave, dishwasher, and plenty of pots, pans, storage container, and everything else we could possibly need. The room itself was comfortable.
We didn't take advantage of the happy hour this trip or the breakfast buffet but it was nice to know they do have this. We walked down to see what was offered for breakfast and it was a very nice offering, much nicer than many inns of this type.
The staff was accomodating in allowing us a late check-out due to a business meeting. Everyone was very friendly and nice.
The location is very good for walking to restaurants, shops, and a movie theater across the street.
Would stay again.

  • Stayed: November 2012, traveled on business
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Thank shelbee67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded November 15, 2012

Thank you for taking the time to share your comments regarding your recent stay. I am pleased your accomdations met your needs and that you were able to take advantage of the full kitchens offered in our suites. Please come back and stay with us again soon.

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Reviewed November 9, 2012

We arrived very early and the front desk agent Tony (I think) was very friendly and helpful. He gave us direction to walmart and helped with everything we asked for. The room we had was very nice and clean, we had the view of the full service Marriott right behind the hotel. The location was also fantastic, walking distance to restaurants. 30 minutes to the Downtown Orlando and the Disney Parks.

  • Stayed: November 2012, traveled with family
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Thank SillygirlP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded November 15, 2012

Thank you for sharing your comments regarding your recent stay and for acknowledging the great service provided by Tony. We will be sure to share your comments with him. Please come back and stay with us again soon.

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Reviewed November 5, 2012

After working at Biketoberfest in Daytona Beach and then waiting over an hour to drive 11 miles it was a welcome rest. The room was well appointed, bed was comfortable. Staff was very nice upon check in and check out.

  • Stayed: October 2012, traveled on business
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1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded November 8, 2012

Glad we could provide a respite during Bike Week!

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Reviewed October 16, 2012 via mobile

When I book this hotel I was thinking in a cheap stay, but as soon I saw the room my expectations changes. The best part of everything was the complementary drinks at night, they have beer, wine and salad.

  • Stayed: October 2012
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Thank socosmoyllon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded October 25, 2012

We are happy to have exceeded your expectations and glad you enjoyed our free beer and wine offered at Social Hour. Come back and see us again soon!

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Reviewed September 26, 2012

My husband and I are Marriott Rewards members and try to stay in Marriott properties whenever possible. For a long weekend getaway we chose this particular RI because of its location. We knew nothing about the Lake Mary area and were so pleasantly surprised in so many ways. It appears that this is a fairly new area with the RI and Marriott Hotel next door, and 2 new shopping center with restaurants within walking distance. The RI is one of the new profiles with a very contemporary feel and high end finishes from the lobby to the hallways right into the units. The units have a microwave, 2 burner cooktop, coffee maker, dishes, a few pans, and a refrigerator, granite countertops--all well appointed and a very comfortable place to spend your time when not out and about. It was very quiet within the units, very comfortable beds, and flat screen TVs (if that's your thing). We did have one little glitch but Emily Lennon at the front desk took care of our problem immediately and we finished our stay without any other problems. Would definitely stay there again on our next trip to that area.

  • Stayed: September 2012, traveled as a couple
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Thank boogieboybaxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn Orlando Lake Mary, responded to this reviewResponded September 27, 2012

I am pleased you enjoyed your stay with us. Thank you for taking the time to share your comments and to point out the service provided by Emily.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Orlando Lake Mary

Address: 825 Heathrow Park Ln, Lake Mary, FL 32746-5612
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lake Mary
#2 Romantic Hotel in Lake Mary
#6 Business Hotel in Lake Mary
Price Range: $166 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Orlando Lake Mary 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Residence Inn Orlando/Lake Mary Hotel Lake Mary

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