I love the concept of this place, but there are a few execution flaws I just can't get past. Great little deli with 5-6 homemade soups every day, enormous sandwiches and fresh made side salads - but service can be a little slow and the prices are a wee bit high for what it is.
I've eaten here a number of times, both dine in and take out. I love some of their soups, but I don't visit as much as I would because you have to check the website for today's soups every day. There are no standards you can count on being available. There is almost always a spicy soup or two, which I don't really go for, and I've found my "top pick" is often sold out before I get there. Well, at least we know they are popular.
Their soups are very creative - perhaps too creative sometimes. On a recent visit, they had Chipped Beef and Toast soup (Yes, S.O.S). It was thick and rich with meat juices but it was almost a bowl of gravy. This suited my grandfather, who ordered it, just fine and he took about 1/2 his bowl home to eat over mashed potatoes for another meal. However, if I had ordered it as a soup I would have been disappointed. I've found this with a few of their soups - too rich or fat-packed to be enjoyed by the cupful. However, on the upside, they are always willing to provide small samples of the soups before you buy, which I've found to be needed. Sometimes the description makes it sound like a brothy soup but the sample proves it to be super cream-packed or nearly a solid stew so I appreciate the "try before you buy" consideration.
Their sandwiches are good, but huge. Great if you are planning more than one meal or have quick after-nosh access to a fridge. Not so helpful if this is a pit stop as part of a longer day out. Their Reuben is quite good and just what you'd expect from a reuben. I've tried the Mae West, a mix of hot turkey, swiss, sautéed bellas, and tarragon mayo. It was yummy but the mayo was a little sparse (I added mustard at home) and while I love sauteed mushrooms, I find the grey sludge they leak if not very well drained kind of off putting. On my most recent visit I tried the Name That Tuna. Not my favorite. The tuna was herby (very nice) but rather dry. Paired with super thick slices of untoasted rye, the overall sandwich was dry, dry, dry.
Lots of raves on here about the mac n' cheese. The large shell pasta is interesting, but I always forget how underwhelmed I was the last time with this casserole. It is lightly cheesy but never with as much punch as I am hoping for. Reminds me more of a hot pasta salad than a true gooey mac n' cheese.
On food alone, I'd go 3 stars for this place. However, it bumps up to 4 when you take into account the super helpful and friendly staff, the commitment to customer service, the fact all the food is made to order and from components made in house, and the fact this is a locally owned shop. They seem to be a wonderful addition to the community and I am always happy to see small businesses succeed. Good place to grab lunch with some unique twists and tastes, but a little pricey for a sandwich shop.