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“Nice hotel”

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Hyatt Place Lake Mary/Orlando-North
Ranked #2 of 12 Hotels in Lake Mary
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice hotel”
Reviewed May 18, 2014

I stayed in March. I had gift cards to use and was told to use them when I checked out. I was in a hurry at checkout and when I left, it took the girl 30 minutes to take the gift cards. Apparently, you have to call them in, you can't swipe them. I was annoyed about this. Breakfast was not too bad. Beds are great. I thought the hotel was a little overpriced.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LISA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Lake Mary/Orlando-North, responded to this review, May 29, 2014
Although we’re happy that our Hyatt Grand Beds provided you with comfort and plenty of rest, we regret that the checkout process put a damper on your experience. We apologize for the delay and any hindrance it may have caused. We hope we’ll have an opportunity to serve you again; we’re sure your next stay will be much improved.
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
1 review
Reviewed May 15, 2014

Stayed here before flying out of Sanford. Very nice, friendly staff. Room much nicer than expected for the $$. Great living area with separate sleeping room. Would definately stay here again. Eat at Chiantis in Sanford best food we ate the entire week.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mckimber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Lake Mary/Orlando-North, responded to this review, May 19, 2014
We’re delighted to discover that the Hyatt Place Lake Mary/Orlando-North exceeded your expectations, and at a value too! Our spacious accommodations provide both luxury and the comforts of home, and it’s great that you enjoyed them before your flight. Your review is greatly appreciated and we’re looking forward to seeing you again.
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Glasgow, United Kingdom
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 7, 2014

This is the second year we have used this hotel and it is as good as ever. It was nice to be recognised and welcomed by Jonathon when we got to reception. He, and the rest of the staff are very pleasant and helpful and the room was very comfortable. This hotel is convenient for Sanford Airport, is just off Interstate 4 and is in a lovely area. There are shops nearby. It is nice to know there is a good hotel you can use at the beginning and the end of your vacation.

Room Tip: Not near the pool as you can hear the pool pump through the night.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank isadave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Lake Mary/Orlando-North, responded to this review, May 12, 2014
It was wonderful welcoming you back on-site at the Hyatt Place Lake Mary/Orlando-North! We’re thrilled that our staff is one of your favorite aspects of our hotel and we’ll be sure to share your comments with the employee you mentioned. It’s great that our location adds convenience for your flights and that you took advantage of our local establishments. We hope you’ll come see us again soon! Thank you for sharing your experience with us.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 25, 2014

I am not able to review the actual hotel and rooms only the Group Sales Department. I contacted the hotel a few weeks ago about reserving a block of rooms for a upcoming soccer tournament in the area. On 4/10/2014 I had a signed agreement that our team would have 19 rooms reserved. Our parents had until 5/2/2014 to call and confirm a room. On 4/19/2014 when some of the parents tried to make reservations they were told the hotel had no more rooms available. I thought this must be a mistake and I immediately left a message for the sales representative Jesse Perez. I was finally able to speak with Mr. Perez on Tuesday 4/22/2014 only to find out they made a BIG mistake and our reserved block of rooms was used by other teams and no rooms were available. Not really sure why we had a signed agreement if it was not going to hold the 19 rooms until 5/2/2014? What a big disappointment as well as all the additional time I spent finding another hotel in the area that could accommodate our team on the short notice. I am writing this review so that others will be really careful when booking rooms with the sales department.

  • Stayed April 2014, traveled with friends
    • Service
Helpful?
5 Thank Allison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Lake Mary/Orlando-North, responded to this review, May 1, 2014
First and foremost, we would like to extend our deepest apologies for the situation both you and your team encountered. Situations like these are very out of character for us, and we’re disappointed that we let you down. We’re looking into what happened regarding the room block, and we will be reviewing your comments with our sales team to ensure something like this does not occur again. The concerns of our guests are not taken lightly, and we appreciate you sharing them with us. It is our hope that we will have an opportunity to regain your trust in the future.
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Ormond Beach, Florida, United States
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 15, 2014

This was a very clean and comfortable place to stay. The rooms are huge! The breakfast was very good, including hot items as well as cold, and fresh fruits and yogurt. The kids all enjoyed the pool while us adults, enjoyed the hot tub. We (baseball group) took advantage of the shuttle to go to dinner. It was nice to not have to drive and park.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Lake Mary/Orlando-North, responded to this review, April 21, 2014
It was wonderful having your group at the Hyatt Place Lake Mary/Orlando-North! We’re thrilled that everyone had a great time with us, especially in our pool area. Our complimentary A.M. Kitchen Skillet is definitely a great way to start your day before you hit the field. Your kind words are greatly appreciated and we hope to see you all again.
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New York City, New York
Level Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed April 15, 2014

The rooms are BIG and they even have a sofa and ottoman to relax on and watch TV. The location is about 15 miles north of downtown Orlando. The location is right off I-4 which is good for those on road trips.

Stayed April 2014, traveled solo
Helpful?
1 Thank rad79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Lake Mary/Orlando-North, responded to this review, April 21, 2014
At the Hyatt Place Lake Mary/Orlando-North, we want you to feel at home, and we’re glad that you were able to get comfortable in your room and catch your favorite shows with us. It’s great that our location added convenience to your stay and that you were able to explore our area. Your review is truly appreciated and we invite you to return on your next trip to Northern Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massapequa, New York
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 14, 2014

We just arrived home from a wonderful 4 night stay. The room itself was quite spacious and what a big bathroom! The fitness room is small but it has 2 treadmills and 2 ellipticalls, plus weights. The pool area is small too but all I wanted was a lounge chair so I could sit back and relax... and I did! The breakfast was amazing too! There was hot food, cereal, bagels and bread... but what won me over was the fruit bowl! Sliced grapefruit, oranges, pineapple, honeyed, cantaloupe and grapes! All in all, a lovely place.

Stayed April 2014, traveled with friends
Helpful?
Thank May Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Lake Mary/Orlando-North, responded to this review, April 21, 2014
Your review of the Hyatt Place Lake Mary/Orlando-North is truly appreciated! Soaking up the Florida sun is certainly a wonderful way to relax and unwind. Our complimentary A.M. Kitchen Skillet is often a favorite among our guests, and we’re happy that you enjoyed it as well! We’d love to have you back the next time you’re in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Lake Mary/Orlando-North

Property: Hyatt Place Lake Mary/Orlando-North
Address: 1255 S International Pkwy, Lake Mary, FL 32746-1615
Location: United States > Florida > Lake Mary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lake Mary
#3 Business Hotel in Lake Mary
#5 Romantic Hotel in Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Lake Mary/Orlando-North 3*
Number of rooms: 128
Official Description (provided by the hotel):
Certified as a Green hotel, Hyatt Place Lake Mary understands the importance of environmental responsibility. We take pride in going above and beyond expectations to create a rewarding guest experience. From the moment you enter the welcoming gallery, you will find outstanding facilities and services. Comfortable leather couches and a welcoming sitting area greet Florida business and vacation travelers in style.Our convenient hotel is located along one of the fastest-growing high tech business centers in the Sanford area, making us perfect for small corporate and executive events. Located halfway between Daytona Beach and Orlando’s world-famous area attractions, this newly-built Lake Mary hotel is perfectly situated for those looking to experience all that Central Florida has to offer. Sports fans will appreciate the fact that our Lake Mary hotel is right around the corner from the Timacuan Golf & Country Club, RDV Sportsplex and the Seminole Soccer Club Complex. Download our Hyatt Place Lake Mary/Orlando-North Fact Sheet and view the Hyatt Destinations Orlando city guide for insider information on local Florida culture, restaurants, shopping, events and more.128 spacious guestrooms each with the Hyatt Grand Bed™ and a 42" flat panel HDTVExciting on-site and local area activitiesComplimentary Wi-Fi with 10mbps connection speed available throughout the hotelComplimentary hot breakfast dailyOutdoor heated swimming pool and JacuzziComplimentary guest passes to the Lake Mary Lifestyle Family Fitness CenterLocal shuttle within five mile radius 24/7 Guest Kitchen serves made-to-order snacks and entreesIntimate Bakery Café serves Starbucks® specialty coffees, premium liquor, beers and winesGrab 'n Go case offers muffins, salads, sandwiches and bottled beveragesE-room with complimentary computers and a printerComplimentary on-site parkingOn-site coin laundrySmoke-free facility ... more   less 
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Also Known As:
Hyatt Place Orlando Lake Mary Hotel Lake Mary
Hyatt Place Lake Mary

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