We were pleased with the rate, the cleanliness, and the breakfast. We were double charged on my debit card for our room, however, and the hotel staff was extremely difficult to work with in resolving this issue. In fact, on a weekday, there was no management available and the poor soul who worked there had no answers for anything except, "my manager isn't here...my manager isn't here". I ended up losing out on 125 dollars including the extra hotel fee and my overdraft fees. The hotel manager was never called, and there was never an attempt by the hotel staff to rectify this problem. They took the position that I just had to wait until they were ready to look into the problem. It's a pity, as it's a nice propery with potential, but bad management is bad management.
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- Also Known As:
- Best Western Lake City
- Lake City Best Western