We have a family reunion in Lake City every March and have been staying @ the Best Western for most of the past 10 years. We never had problems until now. We were told they were under new management, perhaps that is the reason for the change. When we called 2 weeks ago, we asked for ground floor. When we arrived, we were given rooms on the top floor. This was difficult for my elderly parents, as well as for me being 7 months pregnant. When we were given the top floor, we told them that we had called 2 weeks before, and they replied saying another party was booked before us. If that was the case, we should have been told when we called. When we got up to our rooms, we found out they checked us into rooms that had not been cleaned completely. Both rooms still needed the beds made. When I called the front desk, they did not apologize, just told us we would have to wait half an hour for the maid. Luckily the maid came around within 5 minutes. She even told us that she had rooms that were ready on the other side. Our door was broken and had to be slammed VERY hard to stay closed. The next day, when we got back to the hotel, we found our beds as we left them. We were left new towels, soaps, and cups, but nothing else was done. I have never been to a hotel where this has happened. This will absolutely be our last trip to the Best Western of Lake City. I would rather pay a little more money and get decent service.
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- Also Known As:
- Best Western Lake City
- Lake City Best Western