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Reviews (1,137)
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Reviewed 4 weeks ago

I just visited this hotel for my vacations in Orlando and I was really disappointed. I booked with Expedia, I paid for a room with a king bed and pool view and at the hotel they gave us a room with 2 beds and parking view. When we complained about this, the guys at the front desk told us "you are lucky you even got a room, we are used to have problems with Expedia reservations". LUCKY that I got a room that I already had paid. I mean, if you have a lot of problems with them you shouldn't offer your rooms there.

But well, we didn't want to keep arguing and finally we accepted the room. THEN, my family at Costa Rica, ordered some stuff from Amazon. There were like 8 packages we asked to be delivered at the hotel, and then.. ANOTHER SURPRISE... the guy at the front desk told us that for each package we had to pay $15!!!!!!!!!!! For real??? $120 just for keeping the packages there for a few hours??

Good breakfast, good entertainment, good rooms. Sadly the customer service was awful. I Wouldn't come back again.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank carlosmelendezc96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager610, MM at Magic Moment Resort and Kids Club, responded to this reviewResponded 4 weeks ago

Thank you carlosmelendezc96, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things related room assignation did not meet your expectations. Please note that your concerns have been passed on to our Front Desk management. Related to packages reception, this is a service for a fee. And it is informed at the time of the reservation (Expedia.com included). Thank you and look forward to seeing you soon. Thank you!. MM

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Reviewed 5 weeks ago

I requested a first floor room. Because the only ones available were on the pool side. The gentleman at the front desk gave us the upgraded room at no additional charge. Unfortunately we were there for one night only and did not have an opportunity to fully appreciate the amenities offered. I would definitely return...especially with my grandchildren.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sherry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager610, MM at Magic Moment Resort and Kids Club, responded to this reviewResponded 4 weeks ago

Wow! What a wonderful review Sherry L, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Thank you!. MM

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Reviewed 5 weeks ago via mobile

Checked in with Francisco who was extremely accommodating and welcoming. We arrived a bit early but were able to get our room which we needed after our drive. Hotel is clean on the outside and grounds are tidy. We were pleasantly surprised by our room. Good size and very clean. Perfect spot to rest up and shower for our one night in Orlando. Centrally located with tons of attractions and restaurants nearby.

Date of stay: January 2019
Trip type: Traveled with family
Thank Strangr419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager610, MM at Magic Moment Resort and Kids Club, responded to this reviewResponded 4 weeks ago

Wow! What a wonderful review Strangr419, we truly appreciate your business and your trust in us. I am very happy to hear that our staff, specially Francisco at check in time, room, location, met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Thank you!. MM

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Reviewed 5 weeks ago via mobile

We’ve been to Orlando/Kissimmee area too many times to count. Spent our time at numerous hotels...

I had NO idea what to expect her and I must say we have been BLOWN AWAY by the attention of this place.

The rooms are super comfortable, every area of this hotel is CLEAN, the staff is beyond helpful and they serve a hot breakfast.

We came as a couple but we saw how they had an amazing Kids Club with staff for children.

We will be coming back to this hotel soon!

Date of stay: January 2019
Trip type: Traveled as a couple
Thank Lexsational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager610, MM at Magic Moment Resort and Kids Club, responded to this reviewResponded 4 weeks ago

Wow! What a wonderful review Lexsational, we truly appreciate your business and your trust in us. I am very happy to hear that our rooms, staff and service, and cleanliness met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!. Thank you!. MM

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Reviewed January 15, 2019 via mobile

Nice hotel,close to Disney Parks.Clean and big rooms.Nice place for families with children.A lot of parking and breakfast is included.Nice staff.A lot of restaurants around the hotel.We will be returning on our next trip to Orlando.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank travelxlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager610, MM at Magic Moment Resort and Kids Club, responded to this reviewResponded January 17, 2019

Wow! What a wonderful review travelxlife, we truly appreciate your business and your trust in us. I am very happy to hear that our rooms, parking, staff , met your needs and expectations. I am glad to hear that we will be your top choice when you visit Orlando!. We look forward to welcoming you back to the hotel in the near future. Thank you!. MM

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