The condo and grounds are well-maintained, and the pool area is very nice. However, our room was on the ground floor and you could hear every footstep from the condo above. At times, when the kids above were running or jumping, it sounded like they were going to crash through the ceiling. After being awakened very early on the first morning of our stay, my husband went to management and asked to change rooms. They were very uncooperative. Initially they told him the resort was full and there was no other room available. When he told them we would be there for the next 7 days, and we would be happy to move when another room became available, they indicated they would speak to the guests above. I don't know if they ever did, but it never got any better. The resort advertises free wireless internet in each condo, but we were not able to access the internet from our condo. Management gave us a booster, which did not work, and told us we would have to contact the internet provider for any additional help. The resort also advertises a Fitness Center, which actually consists of 1 treadmill and 1 bike in a very small room. Because we prepaid, we were stuck. While the location and grounds were nice, we would have gladly paid more to stay at a resort where we could get a good night's sleep, where they truly had wireless internet in every condo, and where there was a real fitness center.
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- Also Known As:
- Diamond Polynesian Isles Kissimmee
- Sunterra Polynesian Resort
- Sunterra Resort Polynesian Isle
- Polynesian Isles