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“Bed Bugs and dirty bras”

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Howard Johnson Enchanted Land Hotel Kissimmee FL
Ranked #122 of 155 Hotels in Kissimmee
Reviewed March 28, 2014

Checked into a bottom floor room and the bathroom was all rusty and the toilet was wobbly. Stayed a couple nights and I usually check for bugs and didn't initially look between the mattress but they found me the second night. Dont stay here unless they fix the bedbug issue and unfit living conditions. They gave me another room that night, but as I did my bedbug check, I pulled off the bed sheet and popped out a pink bra. It was so late that I moved onto the other bed after throughly checking it, besides the dirty bra the sheets are stained some pillows stained with blood floor is dirty and the service isnt great.

Room Tip: Stay away from the bottom floor they seem to be lower quality and unfinished or run down. = Check f...
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  • Stayed: March 2014, traveled solo
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1  Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howardjohnsonenchant, Webmaster at Howard Johnson Enchanted Land Hotel Kissimmee FL, responded to this reviewResponded April 9, 2014

Dear Guest,

Thank you for taking time to comment. We take the cleanliness of this hotel seriously, but I’m genuinely sorry for any ways in which we may have fallen short of satisfying you on this visit. Many guests are satisfied each week with the cleanliness and value we provide, but are not yet satisfying everyone, which is our goal. I apologize again to you.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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650 - 656 of 1,071 reviews

Reviewed March 26, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Howard Johnson
1  Thank Jessica L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
howardjohnsonenchant, Webmaster at Howard Johnson Enchanted Land Hotel Kissimmee FL, responded to this reviewResponded April 9, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 23, 2014

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Howard Johnson
1  Thank Ronale H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
howardjohnsonenchant, Webmaster at Howard Johnson Enchanted Land Hotel Kissimmee FL, responded to this reviewResponded March 26, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 18, 2014

First room full of mold , Rust in bathroom stinks...I broke out in bad allergy. Went to office to find manager no one can contact him only by email, I emailed twice on order to get refund for check out still hasn't responded staff incompetent !!! I have pics to prove !!' Second room front desk gave me to hold me off while manager responded same GROSSS!! Had to by rubber slippers to at least tempt to bath !!! And still waiting for manage to call!!!! I'm sure he will get my lawyers call!! Good luck mr Sanjay!!!

  • Stayed: March 2014
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1  Thank Ramos1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howardjohnsonenchant, Webmaster at Howard Johnson Enchanted Land Hotel Kissimmee FL, responded to this reviewResponded March 26, 2014

Dear Guest,

Thank you for making your comments. We take the issues you raise very seriously. We are working daily to make this hotel a great experience for our staff, our guests and an asset to the community. I’m very sorry that we did not meet your expectations in this case. Please rest assured that any unresolved issued will be taken care of, and you’re welcome to contact me directly if you still need additional assistance.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Howard Johnson
1  Thank B G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
howardjohnsonenchant, Webmaster at Howard Johnson Enchanted Land Hotel Kissimmee FL, responded to this reviewResponded March 26, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 13, 2014

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
1  Thank Boris P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
howardjohnsonenchant, Webmaster at Howard Johnson Enchanted Land Hotel Kissimmee FL, responded to this reviewResponded March 20, 2014

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Reviewed March 13, 2014

  • Stayed: February 2014, traveled on business
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    • Rooms
    • Cleanliness
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Review collected in partnership with Howard Johnson
1  Thank Michael D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
howardjohnsonenchant, Webmaster at Howard Johnson Enchanted Land Hotel Kissimmee FL, responded to this reviewResponded March 20, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Howard Johnson Enchanted Land Hotel Kissimmee FL

Address: 4985 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-5336
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#25 Top resorts Hotel in Kissimmee
Price Range: $78 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Enchanted Land Hotel Kissimmee FL 2*
Number of rooms: 160
Official Description (provided by the hotel):
Howard Johnson Enchanted Land has an outdoor pool, a spa tub, and a fitness center. Complimentary wireless Internet access is available in public areas. Additional amenities include complimentary newspapers in the lobby and a safe deposit box at the front desk. Guest parking is complimentary. ... more   less 
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Also Known As:
Howard Johnson Enchanted Land Hotel
Kissimmee Howard Johnson
Howard Johnson Kissimmee

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