My family has been going to this location for 17 years. 19 of us - with 5 cabins. At one time It was a great location at a great price. In the past few years, yes as others have stated, the rooms are aging and they are not what they used to be. We've had family members hurt from breaking chairs and unstable railings and decks. The shower pressure is terrible, as well as the tubs that don't work and the broken toilets that leak all over the floor. The beds are worn out and uncomfortable.
The last time we contacted them to make a reservation they acted like they had no idea who we were. I knew I had spoken to this woman for several years. They told us they could not accommodate us because they booked other people in our cabins. I told her I was ready to pay in full, but could she check with the manager, as we have been going there for 17 years and always stayed in the same cabins. She told me "I will talk to the manager, but you need to call back another day and I don't think we can accommodate you." Being that I have customer service background, I would have thought the proper response to be "Let me take your number and I'll have the manager call you back." There wasn't a care in the world as to who we were or them getting our business, so they no longer will. No customer service or loyalty.
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- Also Known As:
- Tropical Palms Resort And Campground Hotel Kissimmee
- Tropical Palms Funresort Kissimmee
- Tropical Palm Fun Resort
- Kissimmee Tropical Palms
- Tropical Palm Resort Kissimmee