I really don't know where to begin when I think about this hotel. We decided to stay here since the rates were reasonable and it was very close to Magic Kingdom. The only good thing I can write about was the pool and hot tub. They were both nicely heated and very accommodating.. As for the rooms, I was very let down. I requested conjoining rooms and when I arrived at the hotel, I was told they didn't have any available. I chose to upgrade to a suite. The first suite I received was so bad (beat up, dirty and stains on the carpet) that I went back to the front desk and requested a new suite. They were nice about it and gave me a new one. When we got into the second room it wasn't much better. It was a little cleaner but I was very disappointed. After the first night on an old broke down bed (my wife and I had to sleep in separate beds due to the small size of the so called Queen size beds and we are not overweight people), we went to Disney for the day. It happened to be pretty cold in Orlando while we were there, so when we returned from the parks and the store we had a lot of bags to carry into the room. We got to our second floor room and none of our 4 keys worked in the door. They had deactivated the keys. I had to leave my family by the door in the cold as I drove to the front desk. I told the girl behind the desk what had happened and she just recoded my keys and handed them back to me. I assure you that I will not be staying here again. I will spend the extra money for a decent place to stay. To be honest, I only saved about $20.00 choosing this place over a known chain of hotels. If you decide to stay here, please know that you have been warned!!
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee