We stayed there and on the first night found bed bugs on the beds, not only in our room but also in 2 other rooms where other family members were staying. We told them and showed them pictures and videos of the bed bugs and they said that they had to check the rooms and if they found any activity of the bugs been there they would redound everything back to me. At first they said they didn't find anything and we hot upset and they said they would send an exterminator to check the rooms. They told us the exterminator did find activity in the rooms and they only refunded me the taxes that I payed for the rooms not everything like they said they would. Horrible experience, they ruined our first time vacations to Disney World, and customer service was also horrible, when we checked in they were soo rude, the lady didn't even say hi, wouldn't even look at me in the eye, very very rude. Over all very bad, also the rooms were very dirty it smelled bad too.
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee