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“Horrible experience” 1 of 5 stars
Review of Seralago Hotel and Suites

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Seralago Hotel and Suites
Ranked #51 of 161 Hotels in Kissimmee
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Horrible experience”
1 of 5 stars Reviewed March 9, 2013 via mobile

We stayed there and on the first night found bed bugs on the beds, not only in our room but also in 2 other rooms where other family members were staying. We told them and showed them pictures and videos of the bed bugs and they said that they had to check the rooms and if they found any activity of the bugs been there they would redound everything back to me. At first they said they didn't find anything and we hot upset and they said they would send an exterminator to check the rooms. They told us the exterminator did find activity in the rooms and they only refunded me the taxes that I payed for the rooms not everything like they said they would. Horrible experience, they ruined our first time vacations to Disney World, and customer service was also horrible, when we checked in they were soo rude, the lady didn't even say hi, wouldn't even look at me in the eye, very very rude. Over all very bad, also the rooms were very dirty it smelled bad too.

  • Stayed February 2013
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Janessa01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pensacola, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 6, 2013

Dont go here got ripped off money wise, the microwave plate fell out because of how they have microwave sitting..it broke on my sons foot went to bathroom. At night And roach ran across my foot. Yuck dont stay here. Only good thing is the morning bar

  • Stayed February 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Katrina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kissimmee hotels

Hudson, New Hampshire
Level Contributor
4 reviews
2 of 5 stars Reviewed March 5, 2013

Decent value for the price. Pool area is great, the weather was cool but the hut tub was hot and the pool was warm. The lobby area is also nice. The rooms not so nice. Fridge and microwave were nice to have. Plenty of space in the room but it was run down and way out of date and not completely clean but the worst was the beds, we could feel the springs through the very thin padding in the mattresses.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
Helpful?
Thank dan46126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christiansburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 4, 2013

Hotel Amenities were wonderful.There's a pool, with pool side bar, a restaurant and a small convince store on the premises. The location couldn't be beat, with Old Town
being right next door and plenty of restaurants within walking distance.
Disney & Seaworld were easy to get to.

However the rooms are a outdated. Our bathroom tile floor was clean, but really wore out. For this price though,it was a good choice and we are likely to stay here again on our next visit.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Rachael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed March 3, 2013

On arrival, first impressions are not good. There was a long queue at Reception - just what you don't need after a long journey from UK and delay getting through immigration. The reception area is tired with paint peeling and signage which has not been covered up properly when changing the logo. One man standing in the queue had brought his towels and dustbin and the impression was that guests were not happy. I had been allocated a room at the furthest possible point from the Reception area. The room was extremely tired and worn. I could not get an Internet connection which is vital to my trip. I rang through to reception who told me to return there to be reallocated. This was done and when I eventually found it it was awful. Obviously a smoking room which I definitely had asked not to have - the smell was awful and pervaded the entire room and bedding etc. By this time, I was extremely tired and so decided to get my head down. The bedding was extremely old and worn and the smell so bad that I decided to sleep in my clothes on top. A most uncomfortable night. However, by this time, I needed to make a phone call - my room telephone didn't work and I had to ring reception to ask them to make the call for me. Then the TV remote did not work. That was the final straw and I left the following morning. A very unpleasant experience. Not 3 star, that's for sure!

  • Stayed February 2013, traveled solo
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank 972nikkikk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

I've stayed in motel 6's and also in very high end resorts and hotels like the Ritz Carlton. I have to admit that I'm a snob when it comes to cleanliness....and this places passes my test. I love a good value and this has to be the best ever value motel (actually mini resort) I've visited. I was with my 10 and 16 yo and my ex wife...we had two rooms. We were just there for 1 night after returning from a cruise. I would definitely return for a longer stay if going to Disney (i.e. if I didn't want to spoil the fam and stay at one of the Disney resorts at 300-400 per night). Service was great...the only issue was that one of our two rooms had a real bad smoke odor....some ignorant person ignored the no smoking policy and smoked up a storm the night before.....after many apologies, they gave us two new rooms next to one another. I was in the 1000 building which appeared to be newer/better (interior) than the 400 building (which was still good for the money). Yes, hotel is dated, but you can tell they keep it up and add new fixtures or furniture when needed. The pools were very clean....2 large pools...volleyball court...nice hot tubs. The lobby is a nice place for kids with an arcade and great concierge for Disney tickets. We didn't eat there, but the main lobby has a good choice of food and convenience store items. Know what the best part was? Walking through the grounds and seeing all the families having fun.....speaking in 3 or 4 different languages was so cool....diversity....Ahhhhh, we don't have much diversity in New Hampshire! What a fantastic place for the money!

Stayed March 2013, traveled with family
Helpful?
1 Thank Ed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed March 1, 2013

This was a quick trip for a weekend last winter( Jan-2012) for my kids. We stayed here and I requested a regular room, however we were upgraded to a kids suite for free. The kids loved the bunk beds, and we brought dvds which allowed them to use the dvd player. I loved the free shuttle to and from the parks, which made it very convenient for not needing a car. There are local fast food restaurants all around the hotel, which we had taken advantage of. As well as the free breakfast offered on site. The food was mediocre, for what was offered. This was exactly what I paid for, I didn't want to spend a lot of money on this trip, and I didn't. The hotel was accomodating for a family on a budget which we were. Kids had a great time, and it was a trip they won't forget.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank nicole b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seralago Hotel and Suites

Property: Seralago Hotel and Suites
Address: 5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 161 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
Official Description (provided by the hotel):
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee

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