This hotel to me is a 2 star hotel room with 3 star amenities. I will say this. I booked through an online travel agency and paid a grand total of $120 for 3 nights. So that averages $40 bucks a night. I wouldn't pay anymore than that. The rooms are just standard. nothing special about them. I would plug my phone up at night to charge it and wake up the next morning not even charged. Trust me, wasn't the charger, it was the outlets. 1 loose and 1 without power. Then, as for the game room, 1/3 of the games were out of order and the prize machine was filled with junk. Also, games average cost was .75 to 1.00 each to play. Not counting the ones that i played and it didn't give me my tickets earned. When i told the front desk, they gave me my tickets then put a out of order sign on it rather than refilling the tickets b/c the game worked fine. The next morning we decided to eat at their onsite buffet breakfast b/c kids eat free. We walked in and the hostess seated us at a table that was in the center of the room and very visible by most all employees walking by. We sat there, my husband and I and our 2 kids (10 & 3) for 15 minutes and nobody ever came to take our drink orders or offer any information about the menu or buffet. 2 families were seated well after us, on each sides of our table, had been waited on and one table already got their drinks. We got up and walked out. I went to our room and contacted the front desk who listened to my story and said i can transfer you to the kitchen manager. I said okay, and when transferred i got his voice mail box. With us and our kids being hungry, we went across the street to Ponderosa and all of us ate at their breakfast buffet & got coffee and juice for a total of $19.00. and it was great! The next problem was with our door lock. After checking in at 3:00pm we went to our room, unloaded the car, and headed to the pool with our kids for some relaxation, after our long drive. Upon returning to our room our 10 year old was first to the room door with out a key and was able to push the closed door right open!! this was very disturbing because all of our things were in there. We called the office and they did send someone out to fix it. But it still happened again twice during our stay and the other two times me husband just played with it to get it fixed instead of wasting time waiting on them to come and fix it. The ac in the room was just cool, never blowing cold.
This hotel is in a great location! We loved the area and so did the kids, which is a huge plus! The pool was nice and went up to 9ft, there is also a kids pool and hot tub. The second pool we never went to but assume it would be nice as well. The pool side bar was nice also, with drink specials and very reasonable prices! As for the marketplace store, it is not worth going to. Like I said this hotel is in a great location with Publix and Walgreens within walking distance why pay 2-3x's more for stuff in their store? Also within walking distance are great restaurants and amusement parks. We very comfortably walked to OldTown and Fun Spot USA while other visitor to the parks, park at other businesses only to get towed in a matter of seconds!! Seriously!!!! Which with the location, hours, games, and prices of Fun Spot USA's Arcade Room I would never step foot into the hotels game room. To sum it up the room and customer service is 1-2 star. To me the only amenities worth using is the pool and tiki bar. Everything else is a waste of money.....
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee