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“FRANCY”

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The Palms Hotel and Villas
Ranked #88 of 152 Hotels in Kissimmee
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“FRANCY”
Reviewed September 4, 2012

This place is wonderful since 2006 up to today. It is quit, nice staff and everything pretty good.
I LOVE THIS HOTEL LIKE A MY HOME. I will recommend this villas to averyone. Excelent location you can found stores too close to the parks.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FRANCY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review, December 5, 2012
Thank you so much for taking the time to write your review and for sharing your thoughts and kind comments about your visit with us and our future guests. We were so delighted to read that we have gained your confidence, and that we will see you repeatedly in the future. It is our privilege to have you as one of our many regular guests.

Again, your comments and kind words are greatly appreciated, and a special thank you for your acknowledgment of our staff’s commitment to our guest’s comfort.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2012

I have to say that this hotel is the best hotel that i have been staying at for the past years. It's minutes away from Disney and all other amusement parks. There's a pool & BBQ access when ever you want to use it. The rooms are clean, housekeeping does an excellent job cleaning your room. What i like about my stay if you need any service to any park or any tour guide, information you can get all that at the front desk. Overall this hotel is amazing, when you live in a big city when you go on vacation you liok for quietness and tranquility. And thats what this hotel has. At the month i stayed this year it wasn't overcrowded like the past two years. So if your looking for a nice hotel in Kissimmee area near the parks this hotel should be one of your first choices. There prices are great. So thanks for reading my review and hope you stay at The Palms Hotel & Villa.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sassylady34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review, December 7, 2012
Thank you for taking the time to share your experiences at our resort, and for your recognition of the benefits of visiting our resort and our staff’s commitment to your comfort.

We could not be happier that your family enjoyed our resort. Your feedback is imperative in helping us to meet and exceed your expectations and those of our future guests.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philadelphia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2012

Just wanna stop by your fan page and thank you for making our stay a fantastic time we had a blast lots of special memories thanks so much for. Hannah fox lovely princess hat and autograph princess book please keep in touch and Brian did his job very well anything we needed he was right there for Hannah / family thanks again for everything were greatly appreciate everything you guys did for us takecare (( big hugs )) Hannah fox and family! !!

Room Tip: first floor especially if you have a child with specialneeds its so CONVENIENT '' !!!
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review, December 5, 2012
Thank you for taking the time to share your experiences and your comments about your visit to the Palms Hotel & Villas. We do appreciate your recognition of the benefits of visiting our resort and our staff’s commitment to your comfort.

We are honored to be part of creating hope, creating happy memories, and improving the quality of life for children having experienced life-altering situations. Your visit was very special to us and Hannah is a heart-warming angel and we feel privileged to have been able to host your family. You guys truly inspired us with your sincerity, hard work and family devotion.

We are really joyful to hear that you had a great time and we feel very much honored to have been a part of your vacation memories. We look forward to your return, again thank you so much for your patronage!


Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2012

I want to start by metioning Joey, from day one when making reservation over the phone he was always very helpfull making him self avaiable at all times I made various phone calls before my reservation was done,he e-mail me all kind of info.more then expected very helpful directions on how to get to the Hotel etc.people can save on parking $15.00 at Disney by taking the shuttle from the front door to a very convinient drop off at epcot,breakfast pretty good and the whole staff is very friendly always willing to help out.I can say enough I had a great experience. I forgot my cell phone charger and a personal pillow very impressed when i called back they had everything a side ready to ship it back to my address on file amaizing it may not be a 5*star luxury hotel but they sure know how to treat people.I want to thank evreyone at the palm hotel&villas god bless you all ill be waiting for my gharger once again thank you

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review, December 5, 2012
What a great review! Thank you for all of your kind words about our hotel and staff. I am pleased to hear that you can’t say enough about "a great experience” you had during your visit….that’s a great thing to read. We want to thank you for giving us the opportunity to serve you. Your comments regarding your visit are very much appreciated, and thank you for your recognition of our staff’s commitment to your comfort.

We look forward to your return, again thank you so much for your patronage!


Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 1, 2012

Older hotel that is set up apartment style. Exterior doors on every room if that bothers you. Needs to be updated badly but it was clean, seemed to be safe and was reasonably inexpensive. Sort of reminded me of a college apartment. Breakfast wasn't great but it was free and sufficient. The pull-out sofa was useless and the beds in the bedroom are full size at best.
Everyone I encountered at the front desk was incredibly courteous and helpful.
Do not venture any further east of the Palms on Hwy 192 into Kissimmee for lodging, it's all nasty. The fact that this tired hotel rates in the top 10% of Kissimmee hotels tells me all I need to know about the rest of them.
Very close to south entrance to Disney.

Room Tip: Stay off the I4 side. It's noisy.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank notacleanfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review, December 5, 2012
Thank you for taking the time to write your review and for your comments. Our goal is to not only to make your stay as pleasant and comfortable as we can, but to meet and exceed the expectations of each and every guest we serve. I apologize that your experience at our hotel was less than 100% to your satisfaction.

We encourage guests to contact any member of our staff, or hotel management, during your stay should you have any questions or concerns. The Palms Hotel & Villas has housekeeping and maintenance team members on site from 7AM to 11PM daily so even late evening requests can be handled. The resort has interior corridor suites available as well as the exterior corridor suites that you mentioned. We are also an Official Walt Disney World Good Neighbor Hotel and receive regular mystery shopper inspections administered through Disney to maintain this prestigious designation.

I want to take this opportunity to thank you as well for your comments and kind words towards our Front Desk Staff, as well as for your recognition of our safe and family friendly surroundings, cleanliness, and the great value that our property offers.

Again, thank you for the comments that you have shared with us and fellow guests, and again I am sorry that we did not meet your expectations. Your feedback is invaluable to help us improve to better provide for the comfort of our future guests. Thanks!


Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harvey, Louisiana
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2012

The price and location influenced our decision to stay at this hotel. We enjoyed the pools and hot tub. We did not spend much time in the room but it needs to be updated. There was a musty smell in the room and the furniture and carpert were worn and a little dirty. There was a full refrigerator, microwave, dishwasher and 2 burner stove top. There were the very minimal basics for cooking so if you plan to cook make sure to check to see what they have before you start. The breakfast had the continental items with waffles or french toast every other days that met your basic needs for the morning. The cleaning team did a great job!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klaw7398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review, December 5, 2012
Thank you for taking the time to write your review and for your insightful comments. Your thoughts regarding our breakfast are very much appreciated, and thank you for your recognition of our housekeeping staff’s commitment to your comfort.

Our goal is to not only meet and exceed the needs of each and every guest we serve, but to make your stay as pleasant and comfortable as we can. I apologize that your experience at our hotel was less than 100% to your satisfaction. We encourage guests to contact any member of our staff, or hotel management, during your stay should you have any questions or concerns. The Palms Hotel & Villas has housekeeping and maintenance team members on site from 7AM to 11PM daily so even late evening requests can be handled.

Thanks again for choosing our hotel and writing the great review. We will be working hard to regain your confidence and we hope that you will come back again!


Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 28, 2012

We stayed 7/23-28. Check-in was smooth and uneventful. Room was what we expected. We stayed in a 2BD 2BR villa in building number 5. The beds were comfortable and all the rooms were quite large. The only minor problem I had with beds was the fact that they use eastern kings. I have a western king at home. The hotel is a littel older, but they do keep up with maintenance. They were actually refreshing the entire landscape area the week we were there. The room was cleaned everyday before we returned from the parks. We ate breakfast every morning, and the food was great. We found the entire staff professional, accomodating, and knowledgable. Getting to the parks and airport from this location is quick and easy. There are many restuarants near-by, as well as a grocery store. We will stay here again when we visit the area.

Room Tip: Building 5 is right across from check-in and is very quiet.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade M, General Manager at The Palms Hotel and Villas, responded to this review, December 5, 2012
Thank you so much for your fantastic review. We’re happy to know that you enjoyed our spacious 2 bedroom/2 bath villa. We appreciate your patronage and we can’t wait to host you and your family again!

Your comments and kind words are greatly valued, and thank you for your recognition of our staff’s commitment to our guest’s comfort.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms Hotel and Villas

Property: The Palms Hotel and Villas
Address: 3100 Parkway Blvd, Kissimmee, FL 34747-4526
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Palms Hotel and Villas 3*
Number of rooms: 156
Official Description (provided by the hotel):
As an Walt Disney World Good Neighbor(R) Hotel, The Palms Hotel & Villas wants to be your home away from home. When traveling for business or pleasure, we offer the ultimate in convenience, comfort and value.The Palms Hotel and Villas offers great accommodations, where you will have everything you could possibly need during your stay. With 125 condominium style one and two bedroom suites, our hotel is the perfect fit for everyone's sleeping needs.Relax and unwind by our large crystal clear swimming pool, whirlpool, children's pool, sun deck, basketball court, game room, beautiful gazebo areas with picnic tables and gas grills. Wireless internet is available in all rooms. Deluxe Continental Breakfast and Scheduled Shuttle Service to Walt Disney World(R) Resort. These are just a few of the many features that will make your visit a memorable one. ... more   less 
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Also Known As:
Palms Hotel Kissimmee
The Palms Hotel
Palms Hotel Villas

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