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“Very satisfied” 5 of 5 bubbles
Review of Star Island Resort and Club

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Star Island Resort and Club
Ranked #20 of 153 Hotels in Kissimmee
GreenLeadersSilver level
Orlando, Florida
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very satisfied”
5 of 5 bubbles Reviewed January 28, 2014 via mobile

Upon checking in we had a small problem with our reservation. I inadvertently booked a studio. Michael the front desk manager did some magic and found us a one bedroom! Amazing service. Bonizum (the guest runner) even helped us with the luggage! Very satisfied!

Stayed January 2014, traveled with family
Helpful?
Thank Roger O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, January 30, 2014
Hi Roger,

Thanks so much for reaching out to provide this feedback. We apologize you had to spend even a minute of your vacation dealing with a unit mix-up, however we are so glad Michael was able to fully resolve the issue. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (544)
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Romeo, Michigan
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed January 28, 2014 via mobile

Great location and clean clean clean. Everything is here. An oasis in the city. Check for deals. They can be found most of the time. If not pay and enjoy. Well worth it. Family friendly but for adults too.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dorrie1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, January 30, 2014
Hi Dorrie,

Thanks so much for providing this feedback. We appreciate your kind words regarding the cleanliness of our resort. It sounds like you had a great vacation. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acworth, Georgia
1 review
4 of 5 bubbles Reviewed January 27, 2014

Price was right, would stay again.
That being said, I was NOT a big fan of the mandatory $200 Refundable Hold on my Credit Card after dropping $360 on the room for 2 nights. Then, on the way out, we got hit with another $10 a day amenity fee for... well, no clue.
The 3-BR suite was basically a King Master Suite with whirlpool, AND an adjoining 1 bedroom suite with 2 twin beds. Both Suites had sofabeds, so technically you could squeeze 4 couples in the 3-BR suite and split the costs - making it crazy affordable - if it wasn't for that $200 Hold, which kind of ate into my Entertainment budget.

Room Tip: 3-BR Suite can fit 4 couples easily, split the costs!
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  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Israel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, January 30, 2014
Thanks so much for reaching out to provide this feedback. We apologize for any frustrations regarding the refundable security deposit hold on your credit card at check-in. This is done to cover any potential incidentals, however it is refunded upon check-out if there are no incidental charges. Please be advised this is to cover. Again, we apologize for any confusion and will work to better communicate this through additional channels in the future. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, MD
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 26, 2014

Certainly a top of the line resort. Most impressed by check-in representative (Sri) who spent a lot of extra time searching for a good location in terms of view, elevator access (the low rise buildings are 3 stories without elevators) and the like. We were 2 couples in an AB combination unit - which can be separate or together. The B unit is large and lovely - decent kitchen and nice sized dining and living room with an elegant master bedroom and a balcony. The A unit by comparision is relatively tiny in every respect - perhaps 1/2 the size of the larger unit and none of the ambience. So if you are just two people accessing one of the two, make sure you know what you are getting into. (I'm guessing that on an RCI points request, the A unit would be considerably fewer points than the B unit.) Also, for any older visitors, just getting into the A unit bathtub/shower requires negotiating a more than 2 foot high ledge. The A/B combination is perfect for a family with 2 adults and two children, less so for four adults looking for relatively comparable accommodations, and the A unit by itself, fine if you are expecting a notch up from a hotel room, but not an apartment-sized, stylish condo unit.

Room Tip: Make sure you understand the big difference between A and B units. And remember - B can be bigger a...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Halori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, January 28, 2014
Hi Halori,

Thank you for taking the time to provide this feedback. We appreciate your kind words regarding Sri. It’s always important to recognize Count On Me service when it’s provided. Thank you for provided some helpful information regarding the difference in an A and a B unit for future guests. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
valdosta, GA
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 26, 2014

We finally as a family were taking a vacation, and in Orlando of all places. No, we didn't see Mickey Mouse. There are no small children in the family. But my mom wanted Orlando, and that is what we did. My mom is in a wheelchair, so we needed special accommodations for her. We have had bad experiences with hotels not honoring our special needs. Well, not this time. Yaritza Lopez in reservations took care of us and made sure that our request was honored. The room was clean, spacious, and in a quiet building with great view of small pond. My mom had no difficulty getting around in room or using the bathroom which was equipped for her needs. We just want to give her a big THANK YOU!!!! When you do your job well it does not go unnoticed. This was a family vacation made possible!!!!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Conny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, January 28, 2014
Hi Constance,

Thank you for taking the time to provide this feedback. We appreciate your kind words regarding Yaritza and we’re so happy she was able to help with your mother’s special requests. We know this helped make the family vacation wonderful. We are more than happy to help our guests and do what it takes to make them to feel at home. Again, thanks for reaching out and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 24, 2014

I had a reservation at Star Island made through Wyndham for 7 days in a 1 bedroom "suite". We drove 1300 miles to the resort and when we arrived to our room--it was rediculously small. It had 2 twin beds, one small sofa, and half of the kitchen was in the living room drawers. I was so disappointed that I drove for so long to a vacation where I could not sleep with my husband and had no place to put my luggage. Wyndham would not help me in any way for an upgrade or accommodations. Manager Sri Lawson--was kind enough to go out of her way to arrange a 1 bedroom deluxe the same evening for the remainder of our stay. If she did not do this for us-our vacation would not have been enjoyable at all. I am extremely grateful for her hospitality!!!!! As a Wyndham owner--I am disappointed that Wyndham would even have rooms that they describe as "suites". They are way too small for anyone to reside in for any length of time at such a beautiful resort.

Room Tip: The 1 bedroom "suite" should be reclassified as a different name. This space is far from...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, January 27, 2014
Thank you for taking the time to provide this feedback. We apologize for any confusion regarding our 1BS unit accommodations. Please note we offer both 1BS and 1BD units that vary in amenities and size. We apologize our corporate office had no availability to offer, but we’re glad our onsite staff was able to switch you into a larger unit for the remainder of your stay. We strive to provide this information to the guest through our website, pre-arrival letter and confirmation letter. We apologize for any confusion and will work to better communicate this through additional channels in the future. We are sorry for your experience and greatly value your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford, Connecticut
1 review
5 of 5 bubbles Reviewed January 23, 2014

This is a great resort, I stood one night do to a flight cancelation, and I wish I stood my whole week here. The resort was beautiful and very maintained. The customer service was amazing: I made a mistake on the dates when booking a Marta a front desk agent went above and beyond to ensure I had a room. Thank you Marta for all your help. I will stay again and I recommend this place to anyone traveling to Orlando area.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Miguel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, January 25, 2014
Hi Miguel,

Thank you for taking the time to provide such great feedback. We appreciate your kind words regarding our resort maintenance and customer service. We strive to provide Count On Me service to all guests and we appreciate your recommendation. Again, thank you for reaching out and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Star Island Resort and Club

Property: Star Island Resort and Club
Address: 5000 Avenue of the Stars, Kissimmee, FL 34746-5310
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#4 Spa Hotel in Kissimmee
#7 Business Hotel in Kissimmee
#9 Top resorts Hotel in Kissimmee
#21 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Star Island Resort and Club 3*
Number of rooms: 466
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
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Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort

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