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“Outstanding and relaxing”

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Star Island Resort and Club
Ranked #20 of 153 Hotels in Kissimmee
GreenLeadersSilver level
Hartford, Connecticut
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Outstanding and relaxing”
Reviewed December 26, 2013

We stayed here last April for a few days and had a wonderful experience. Two rooms so that my stepdaughter and some friends could join us. The pool was fun, the grounds were great, the set-up was comfortable. We had a wonderful and relaxing experience. Then to make it even better, when I called the front desk to find out if we could get an extra night with the girls' room so that they could stay another night (which allowed my daughter extra time with her big sister) they not only made it happen but kept them right in the same room. Michael took excellent care of us and we really appreciated his help and the extra effort to make our family time together longer and even more fun. Thank you so much!

PS-If you are traveling with kids, the grocery store is literally right down the street. We fed five teenagers for two days for what one meal out would have cost.

  • Stayed April 2013, traveled with family
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Helpful?
2 Thank monalisa521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, December 29, 2013
Thank you for your feedback including some helpful tips for future guests. We appreciate your kind words and will share them with our staff. We are so glad your family enjoyed the pool area and resort grounds. Our goal is to make each guest feel at home while staying with us. We were more than happy to assist in getting another night booked so your daughter was able to spend more time with her sister. We look forward to your next visit.
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 25, 2013

Do yourself a favor and enjoy what these people have put together. This is the first Christmas that we have been away from home. From the moment we checked in till the moment we left we felt special. Even our bartenders Chase and Ashley were the best. Going over and above what they needed to do. You can tell they really like their job and the people that they take care of. My family and I will really remember their caring
Thank you for making this a holiday to always remember

  • Stayed December 2013
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Helpful?
2 Thank djkenduquette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, December 29, 2013
Thank you for your feedback. We appreciate your kind words and will share them with our staff. It’s so great to hear that you had such an enjoyable experience over the holidays. Our goal is to make each guest feel at home while staying with us. We look forward to your next visit.
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Dallas, Texas
1 review
Reviewed December 25, 2013

This trip was an opportunity to get the family together for a Christmas break in Orlando. The trip started with some confusion over reservations. The folks running the front desk were patient and helped us overcome the issues. Sobiesky and his crew were extremely instrumental in getting our week off to a great start

Room Tip: Work with your reservation folks to completely understand the room arrangements when booking.
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  • Stayed December 2013, traveled with family
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Helpful?
Thank Lindsay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, December 27, 2013
Hi Lindsay,

Thank you for taking the time to provide this feedback. We are so glad you chose to stay with us for Christmas break. We apologize for the confusion over your reservation, but glad that our staff was able to resolve the issue. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrisville, Pennsylvania
1 review
Reviewed December 24, 2013

we checked in on December 23 to the number 1516. at the front desk was Marta. she was so nice and helpful . she helped us with reservation.
I can say only one thing that she is sooo professional and she knows what she is doing. Please do your best to keep her at your property forever.
Thank you very much Marta. We will come back .

Room Tip: It was very nice, wonderful and perfect. I am really appreciated to everybody.
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  • Stayed December 2013, traveled with family
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Helpful?
Thank Edgar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, December 27, 2013
Hi Edgar,

Thank you for taking the time to provide this feedback. We appreciate your kind words for Marta and will share this with our staff. We are so glad she was able to fully assist you with your needs. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Illinois
1 review
Reviewed December 24, 2013

the bartenders at star island are very nice, funny, and entertaining! I stayed a week and Chase, Faraby, and Nicole kept me laughing and really made me feel at home. It made for a great stay in what I thought was a very relaxing environment!

Room Tip: if you are a smoker you will want a room with a deck, wish I had known that, had to step out in the...
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  • Stayed December 2013, traveled with family
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Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, December 27, 2013
Hi Chris,

Thank you for taking the time to provide this feedback. We appreciate your kind words regarding our staff including Chase, Faraby, and Nicole. We are so glad you had a nice and relaxing stay with us. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kerrville, Texas
1 review
Reviewed December 23, 2013

Marta G was especially helpful when checking and providing unit assignment. Star Island is well maintained inside and out. Unit was very clean and provided everything we needed (including flat pillows).

  • Stayed December 2013, traveled as a couple
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Helpful?
Thank William N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, December 27, 2013
Hi William,

Thank you for taking the time to provide this feedback. We appreciate your kind words regarding Marta and will share this with our staff. We are so glad you enjoyed our well maintained resort grounds and unit amenities. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockland, Massachusetts
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 22, 2013

I am posting photos of what Star Island advertises as well as what we got. Their description of the unit reads “Your lavishly decorated suite has a master bedroom with a queen or king-size bed and a whirlpool tub. The living room has a queen sleeper sofa and remote control color television with a stereo system and safety deposit box.”
There wasn’t a bathtub of any kind in the unit period. Just two old run down bathrooms with showers. I could put many more photos on which would show the same situation in the unit. I went to the front desk to complain to no avail. They all tried to point the finger of blame elsewhere and nobody could give me a number to call and had no idea who either arranges the transactions or who I could call about it. We had company coming to join us and I had assured them that Star Island was as luxurious as the Disney Resorts we normally stay at. To say the least this was an unpleasant situation especially since I had been booked into a beautiful unit at Disney’s Saratoga Springs Resort and cancelled it for this. I don't write many bad reviews as I believe you get what you pay for. The problem here is we did not get what we paid for. It was like they said they sold us a Corvette and when we arrived they gave us an old rusty Ford Pinto!

  • Stayed December 2013, traveled as a couple
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Helpful?
11 Thank r_j_scanlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Star Island Resort and Club

Property: Star Island Resort and Club
Address: 5000 Avenue of the Stars, Kissimmee, FL 34746-5310
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#4 Spa Hotel in Kissimmee
#7 Business Hotel in Kissimmee
#9 Top resorts Hotel in Kissimmee
#21 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Star Island Resort and Club 3*
Number of rooms: 466
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
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Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort

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