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Savings alert! 18% below average rates

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Reviews (2,851)
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Reviewed November 13, 2013

The entire staff at this resort was helpful, energetic and friendly. Sales presentation was not too lengthy or pressuring. Most helpful individual was security officer James Maruffi who provided directions and assistance in locating places. We were very appreciative of his extra effort to ensure our stay was pleasant.

  • Stayed: November 2013, traveled as a couple
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1  Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this reviewResponded November 14, 2013

Hi Jon,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Let's start on a positive note. The grounds of this resort are wonderful. It's clear that a good first impression is important. Check-in was painless and friendly. Of course you're going to get the "breakfast" sales pitch to get a parking pass but anyone who's stayed at one of these resorts knows that. The pool area is excellent as is the happy hour upstairs daily.

Now onto the negative. The tile roofs on the units are full of mildew and need to be cleaned. It's really quite ugly. The rooms have updated and nice furniture with 1980's style vanities and mirrors in the bedroom. Why bother to update 75% of the room? Walls are thin and you can hear everything (I mean everything) that goes on in the unit next door and above you. Half of me wants to give this place a negative review and the other half wants to give it positive so I guess I'll go with average.

  • Stayed: November 2013, traveled with family
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3  Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

All the rooms have been completely remodeled since the last time we stayed here. They are very homey and comfortable. The front desk agent Marta was very helpful and made sure that everything was perfect for us.

  • Stayed: November 2013, traveled with family
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2  Thank danb78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this reviewResponded November 10, 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad you enjoyed your newly remodeled unit. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

This was a last minute getaway and I am pleased to say that I am very happy. The rooms are very nice and well kept. The grounds are kept emaculate. The staff was awesome especially the front desk supervisor Sobiesky OMG he was great. I worked in customer service many years and he has shown my family the Best example of customer service there is. He extended this hand to assist wth anything we needed directions, restaurants, etc. the staff was great and overall I will definitely recommend Star Island to friends and family.

  • Stayed: November 2013, traveled with family
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2  Thank Ebonie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this reviewResponded November 10, 2013

Hi Ebonie,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad you enjoyed your unit and the property grounds. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

Sri & Marta started our trip off in a great way by finding us an upgraded room :-) The resort was nice, clean and well maintained. The staff was all very courteous and friendly. We were in town for Halloween Horror Nights and to relax a little, we had a great time at the bar, the Vegan bartender was great conversation (can't remember his name) and he knew how to pour a drink. (that might be why I forgot his name) Great visit, will be back again next year!

Room Tip: Balcony with a Jacuzzi tub was VERY NICE!
  • Stayed: November 2013, traveled as a couple
    • Value
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    • Rooms
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1  Thank Tarpon_Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this reviewResponded November 10, 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad you enjoyed resort bar and unit cleanliness. We hope you come back to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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